Scottsdale Plumbing

Manuel C.

I was having trouble with upstairs bathroom constantly running. I was getting really worried because I hate paying really high water bills. I decided to give Scottsdale Plumbing a call and they really took care of me. Not only did they Identify the problem with my plumbing upstairs. They recommended we swap out our old 70's toliets for some newer Water saving designs. They had units installed and working great within 2 days. They were super helpful and I would recommend them to anyone1

David C.

Just used Scottsdale plumbing for the first time and I'm very impressed. They were professional, courteous, on time, and came in under their original quote. Great job!

Erin H.

Well, my experience was different than anything I read here! In fact, I'm surprised to see any low star reviews at all.

I was cutting through drywall when I accidentally nicked a copper water line. Water was spraying everywhere! So I grabbed some duct tape (obviously) and shut the water lines off. I called the first company that pulled up when I googled ""emergency plumbing"" and within 20 min Isaac was at my house fixing my water line. It took all of 10 min tops for him to fix the leak. I thought the rate was completely fair for emergency services and an hour later I sit here with a bag of popcorn and a movie to decompress from that stressful situation that was handled quickly and efficiently by Scottsdale Plumbing. I will definitely use them again in the future. With my propensity to whack a hammer with my eyes closed, I'm sure I'll need them.

Bonnie R.

At 10 p.m. the night before Thanksgiving, one of our toilets overflowed, backed up into the bathtub, then the water went through the wall into the other bathroom (they're back-to-back) and flooded the floor, including water in the wall, under the carpet, under the linoleum, etc. I called Scottsdale Plumbing and they sent a very pleasant man, Isaac, out to take care of the stoppage. He had to go up on the roof and run a line down through the vent, as well as through the clean-out before he found the stoppage (in the pipes between the toilets). At that time, I told Isaac I had been wanting to have a bidet toilet seat installed. He said it would require a new elongated toilet and I said that was fine. He suggested several models of each and their prices, and said I should take time to research them. He had planned to repair a gasket on one of the toilets, which was still leaking, when he returned to install the bidet. In the meantime, he shut off the water to that toilet. (Unfortunately, toilet paper still won't go down in the other toilet unless it's flushed twice. But that's not the issue here). I called to let the company know which model I had decided on and got a call back from someone named Derrick, who was pleasant. I told him that I had been researching the toilets and the bidet seats. I talked to him again a few days later and told him I had found a bidet seat on Amazon that sounded like what I wanted. He said he hadn't heard of that seat and would look it up, then get back to me. (Every time I tried to reach Isaac or Derrick, they were out in the field, so someone else would call me - someone I hadn't dealt with, which meant I had to start over at explaining the status of my order). Derrick never called me back. Instead, the Plumber from Hell called this morning wanting to set up an installation time for the toilet. When I said I didn't have the bidet seat yet, he demanded to know why and said I was ""supposed to"" have picked it up. I explained that I had found it on Amazon and that I was waiting for Derrick to get back to me as to whether it was a good choice or even in stock. He was rude, hostile and blamed ME for the mix-up and accused me of being disorganized and causing confusion by telling 4 people 4 different things (which didn't happen. What DID happen was that I was in 4 stages of choosing and ordering the product). I told him that that's why I like to work with just one person. The truth is that none of those people are on the same page. If they were, they'd all be familiar with my order and would be up-to-date with what I wanted, where we were ordering it, when it could be installed, etc. This idiot obviously hadn't been told by his co-workers that I had chosen a toilet and was waiting for a callback from the person who talked to me about it in the first place. How can they talk to customers and make any sense if they don't talk to each other? They need to have the same plumber assigned to the same job they start with, or at least make the others read the file. Anyway, after being verbally abused and intimidated by this nut, I simply told him I didn't like his attitude and to forget the whole thing. Being in the communications field, I can tell you that this is one of the worst examples of a lack of public relations I've ever seen. Apparently, they've never heard that old maxim: ""The customer may not always be right, but he's still the customer."" It's sad that the other people are nice, but it only takes one person to drive away customers!

Jeffrey G.

Horrible Customer Service. Overpriced and unprofessional. I had an issue with the service I received and had to contact the company over 8 times for zero resolution. Everyone I spoke with ""apologized"" about the lack of follow up and pointed the finger at someone else. Company fails to listen to the voice of the customer . I would avoid at all times, you will be disappointed.

Emma J.

I had an issue with my water heater and needed to get it replaced. I called around to different plumbing companies in the area and found the cheapest was Scottsdale Plumbing. They sent out a plumber the same day and the service was great! They were extremely knowledgeable and were in and out of my house in no time. The customer service was terrific. I would definitely recommend them if you don't want to pay an arm and a leg for your plumbing!

Jan S.

Scottsdale Plumbing Company has come to our rescue for 35 years, servicing our business and our personal homes. Weekends, weekdays --- all kinds of problems, big and small.

As I read the reviews, I would hope if reviewers have a problem with one of the plumbers, SPC has been called prior to posting a negative. We have encountered only a few ""not so great"" plumbers and when complained to SPC, received an apology and quick resolution.

I had what turned out to be a slab leak in my home. Christmas time. No hot water.
SPC took care of the issue (ultrasound to identify source, pull up carpet, jackhammer
into concrete, fix the leak, fill in the hole with concrete.....) Big job, zero mess and timely repair. We get what we pay for. If we want fast, overtime, repair, we pay for such because it is worth it.

In our business, we've used other plumbers when absolutely necessary and on a few occasions had to call SPC in to repair the repair.

They don't have pretty trucks, sometimes not so pretty uniforms, and sometimes gruff guys, but hey, we want a job done and done correctly, right? That's the bottom line.
They are plumbers. They are good.

Pam H.

Scottsdale plumbing rescued us today from a kitchen sink emergency. They were promptly out here and finished the job so quickly. We were so impressed with the professionalism of Brad and the price of the job. We will definitely use them again and highly recommend them! Thank you for the great service!

Matt J.

I had contacted Scottsdale Plumbing Company to perform work on our Master Bathroom remodel. The work involved setting tub, plumbing pipes to installed valves with finished hardware. Upon contacting the decision was made to send someone to my house to evaluate the job and then provide quote to in order to proceed.

The plumber (Robert) came on 1/17, with another plumber. They looked at the job and quoted $1100. I told them to proceed with the job. After an hour the plumbers informed me they did not have all the necessary tools to perform the job, nor did they have all the materials. At that time they informed him they would have to charge me $180/hr while they were out gathering the tools and materials. At this time I got confused based on the initial quote they gave me. They stated the quote was based on estimated time to complete the job and the actual cost was variable. They did not disclose this to me, nor did they have me sign any agreement at the time they disclosed the initial quote of $1100. I told them I would not pay for them to fetch materials and tools, since this would not be work being performed on the job. The decision was made for them to return the following week on Tuesday.

No one arrived on Tuesday. I called the office and they said Robert had me scheduled for Friday. This messed up my schedule and needed them to complete the job before Friday. The office was able to re-shuffle and the plumber returned on Thursday to complete the job. Based on this info I had called my tile contractor to schedule finishing the tub skirt on 1/24. Between this time and Monday I was out of town for business matters.

Upon returning to town I had noticed the tub valves were not symmetrical around the tub spout fixture. The ""cold"" valve was off by over an 1-inch relative to the ""hot"" valve. I can understand if the drilled holes were off by about 1/8"" inch at the most, but ""1-inch"" is very noticeable and is finish work. I was very upset and could not understand how someone could drill hole being off by that much.

After many communications to the Scottsdale Plumbing Company (phone and email) they refused to communicate back. In fact they demand payment instead of fixing the issue.

Now my Wife and I have to pay a contractor to fix the issue which requires ripping up tile and tub skirt and removing the tub in order to fix the plumbing. We tried to work and compromise with them, but they decided to screw us and take the unethical route.

We are in process of contacting BBB and ROC to file claim.

Renee L.

Have used Scottsdale Plumbing in the past. The first time I called them years ago they told me they could get Ed out first thing in the morning, he was good but not the most sociable guy. I said fine. Ed did a great job and had NO idea why they thought he was not sociable. After that, I always asked for Ed. This time when I called I again asked for Ed and they said he had retired. :( They would send Bradley out. He did a great job fixing my tub leak, very clean and no mess! Would like to say I have been very happy with this company and would highly recommend them. Renee in scottsdale