Scott Plumbing

Kenneth N.

I don't typically write reviews, but when I feel like I need to warn others away from crooks, I'll sit down and write one. The review is a semi-detailed account of my experience, but the bottom line is at the end if you don't want to read the whole thing. On the original call, the owner of the company came out to fix two toilets that I had running, and I assume he was training a new plumber. He claimed to fix both toilets, but he was lacking the parts on his truck and just """"adjusted"""" one of them and said it was fixed, but it was not. Both of the toilets were still running, so called him back out because the work was under warranty. The same new plumber came out, by himself this time, and fixed them again. At the end of the job, he tried to collect payment. I told him this was a warranty call and I shouldn't owe anything. He calls the owner, and the owner tells him to charge me for one toilet instead of two. His logic was that they didn't work on the toilet that they just """"adjusted"""" last time, since they didn't have the part to replace it, and he claimed that I owed for that toilet. Here is where the math gets a bit fuzzy. The plumber was going to charge me $150 for both toilets without any warranty. With one under warranty, he was still trying to charge me $117, and the first time he charged me $135. So if two toilets in one call was $150, then why was he trying to charge me the $135 from the original call with an extra $117 from this one? Mind you, I didn't agree to any extra work outside of the warranty work they were supposed to be doing. I told the plumber that I wasn't going to pay because this is warrantied work and I don't owe anything. He calls the owner back and the owner calls me on my cell and says I have 5 minutes to pay his plumber or he is going to call the Sheriffs department and report me for theft of services, then just hangs up on me. He wouldn't even entertain the idea of going over his math for what he was expecting me to pay. At this point, I decided to call the Sheriffs department myself, because I didn't do anything wrong. About an hour later, two deputies show up and get both of our stories. Since this is a civil matter, they couldn't really do anything, but they both agreed with me that the plumber should have given me some form of statement of work before starting new work. At the end of the day, I ended up paying $100 because the owner was adamant about filing a theft of service report against me, and it wasn't worth anymore of my time to deal with this idiot. His plumber was there for 3 hours for less than a 1 hour job, so at least I got some justice of wasting his time and costing him business for his shady dealings; additionally, I hope this review will serve as a warning and help people find an honest plumber instead of this crook that cares more about being right than taking care of his customers. Bottom Line: At the end of the day, the owner of this company would rather waste 3 hours of time for him, me, his plumber, and two deputies than honor a $100 warranty claim for his work. Not to mention the other customers that were scheduled for later that day. Stay away from this company.

Jessica E.

I have used Scott Plumbing over the last 8 years. They have always done an excellent job and been quick and courteous. I will only trust my plumbing needs to them. I used other companies in the past that either didn't fix the first time or left something else a mess. Scott Plumbing deserves title of best in business because of their excellent service! Thank you!

Casey K.

Inadequate customer service. I knew exactly what my problem was but yet couldn't even get a ballpark idea of how much the charge would be to fix. They said they could send someone to look at it and tell me what was wrong and how much it would be to fix it but their estimates are NOT free. In other words I have to pay them to tell me what the problem is even though I already know what the problem is!?! Really!?! All I needed was a bathtub drain to be reconnected. They basically acted like I wasn't worth their time. I'm not a plumber but have worked in the service industry in Huntsville for years and my wife works in property management and handles all repairs for over 400 rental properties. So I always get asked which companies or vendors are the best for all different types of repairs which usually results in lots of business for whoever I recommend. The next time I get asked what plumber I recommend I will be sure to steer them clear of this company so they don't waste their time like I did!

Jerry R.

Came out the same day and fixed the plumbing issue we were having! awesome customer service and speedy repair! Thank you Keith, Jeff and Nash!

Southern 1.

I woke up to a leaking water heater. I really needed help quickly. Keith answered the phone and had a replacement water heater at my house in less than 2 hours. I am so grateful to Keith and the men he sent. I have hired several different plumbers since we moved to Huntsville, but I am sure that Scott Plumbing is the best, by far.

Lee C.

Kitchen drain sprung a leak, spewing water through the opposite wall into our playroom. Called Scott Plumbing at 08:00, they were here at 08:55, fixed and gone by 10:05. We've used Scott Plumbing once before and they were really quick then, too. I was really surprised at how inconvenient not having a kitchen sink can be and I was hopeful they would be as quick - especially not knowing the extent of the damage in the wall. If we end up remodeling the entire kitchen we will definitely be giving Scott Plumbing a call! Thanks guys!

Dolores B.

Scott Plumbing has made my day! Amazing how an awesome service call can have such a positive effect! Professional, kind, considerate, covid precautions taken, quick to respond, excellent communication, fair pricing and they fixed it! Also offered great advice for maintenance! Cannot say thank you enough! Highly recommend for any and all plumbing needs!

Rob R.

Used Scott Plumbing to repair a leak in the pipe running from the water meter to my house. Paid $1825.00 to """"Repipe main, meter to house on 15 Oct. 2019. On 12 Aug. 2020 noticed a water leak from the house side of the water meter. Contacted Scott Plumbing and asked how long their work was warranted for, and they stated 1 year. I had them come out, they fixed the leak, which was caused by a leaking check valve between the house and water meter that they had to replace. This work was performed under warranty for no charge on 12 Aug. 2020. Five days later on 17 Aug. 2020 I once again observed a leak at the house side of the water meter. I called Scott Plumbing, who once again sent out a plumber to fix the leak. Scott Plumbing discovered the five day old replaced check valve was leaking again, Scott plumbing then informed me that I would have to pay for a replacement. I called Keith at Scott plumbing and told him I didn't feel I should have to pay to get something fixed that they had just fixed five days prior. Keith then informed me that I could pay, or he would send his plumber away, and I could call another plumbing service for my needs. I reluctantly paid the $75.00 for the repair, as I wanted my water back on. Would not use them again, as they failed to stand behind their work.

Jeremy S.

Called for backed up plumbing and they showed up in 2 hours!! Nick showed up and resolved our plumbing issue fast! Nick was very friendly and professional. Fee was reasonable and less than other companies out there. Nick also took the time to educate me on possible causes and prevention methods. Very satisfied with the service I received and will definitely use this company for all future plumbing needs.

Annette D.

I called Scott Plumbing because of their great reviews on Google, Yelp, and Nextdoor. I had a blocked kitchen drain and they saw me that afternoon. Nick was the technician and was very professional and friendly. He asked me questions and listened to my problem. He then suggested what tasks to perform and the prices for each before he did any work. He was able to unstop the drain and explain how it happened and gave suggestions for how to prevent in the future. I will recommend Scott Plumbing to friends and family and anyone who asks for a reliable plumber.