Schneller Knochelmann Plumbing, Heating & Air Conditioning

Eric M.

Don't do a good job right from the get-go. Called to have 2 toilets fixed. These were just simple issues, toilet running and just needed inside-the-tank parts replaced.

Receptionist Kelly asks if this is a single family home, I tell her it's a condo...She speaks to ""dispatch"" and comes back on to tell me that Scheller & Knochelmann won't do it as sometimes the water shut-off is in some other part of the building. I explain this isn't the typical condo building; ours is a 3,400 sq ft, 2 story condo and all water shut-off is in our condo.

On top of that, the project is just to replace the inside the tank parts and I have already shut the water off.

I see their trucks in our community yet, somehow when I call to employ their services, they won't work on our condo.

Maybe S&K has decided that they aren't interested in smaller residential jobs, either that or they are just too busy to care about new business.

I don't blame Kelly, she was just repeating what she was told however, it's pretty poor reflection on either dispatch or the overall operations.

Hate to give them one star but that's the lowest this system allows.

I know I won't be calling them ever again for any of their services.... And maybe, just maybe, that's what they want; to eliminate the smaller jobs.

Liz F.

We've now replaced the furnace and central air unit in two houses and used Schneller both times. Their prices are fair and they stand by their work. Their staff has also always been very nice; they seem trustworthy and I'm comfortable with them being in my home.

Nikki B.

Spent 15 minutes with a Chat representative and then a phone call to be told they do not do the requested work. The only reason I reached out was because it literally says on their website that DO in fact do the requested work. Should not be advertising for repair work if in fact you are not able to do it! Very frustrating!!!!!!!!!

Tom F.

called to schedule a standard HVAC maintenance between 8am-12. Took off work to do this. They sent a note the service tech was on the way at 9:00am. At 11:10am, I emailed to see where they were, no reply. At 11:30am called the Ohio Pike office and was told 'guy couldn't make it' someone else may be on there way. Guys shows up at noon after not calling, texting or emailing. Now, I have to go to work and spent all morning chasing them down...very frustrating. will not use ever again.

Eddie E.

they fail to mention that they charge 89 bucks to come to your house to assess issue and that 89 dollars does not go towards your repair cost. that's ridiculous.

Timothy S.

Schneller & Knochelmann Plumbing Heating & Air. Didn't think I would have had to do this since I had a House Warranty. Schneller replaced the AC unit and Coils. It had a really good warranty. $4900 for everything. Everyone was very friendly and Very Professional. I have been working with a Housing Warranty contractor for 3 months and they could not figure out the issue with my AC issues. Schneller came on Saturday and BAM just like that they identified 3 causes of the problem. I was satisfied with their assessment and decided (on my own accord) to just buy a whole new system just to not have anymore headache. I literally had to sleep at My buddies because it was so hot.

This was my timeline: Saturday was the assessment. Sunday the sales guy came out to assess system requirements for my unit. Monday they installed. Amazing. Amazing. Amazing! I highly recommend this company.

Jeanette W.

After my initial call at 6 pm for emergency plumbing services, it took several
hours and another call before the technician called me back. He was very abrupt, focusing on the service costs. He couldn't promise a time but said it would be quite awhile. It has been 8 hours and no further contact. The emergency line now rings repeatedly before it disconnects. No voicemail and no person. The on line chat service gives scripted answers, promising to alert the team about my issues the next business day. They referred me to the emergency line again, even though I told them I couldn't get through. Meanwhile it is 4am on a holiday weekend and my basement is flooded from a burst pipe. Extremely poor customer service. Another company finally came out so they get my money for extensive work to be done. Now 8am, 13 hours after my initial call, and still no word back from the technician or company.

Erik M.

I replaced my entire heating/cooling system in my house, as well as my water heater with a tankless. These guys are all very skilled and knowledgable in their trade. A real pleasure to deal with, and my bills have gone down dramatically. A little on the pricy side, but you get what you pay for.

Sue F.

Schneller takes care of all our heating and cooling problems. After dealing with them, we would not call anyone else. In answer to our call recently, Jeff came out in a matter of a couple of hours. He took care of things. Needless to say we were very happy.

Todd H.

Service was fine, the only issue we had was with the pricing. Cost $90 dollars to have them show up spend 5 minutes to tell you you need a new water heater then quote a price almost double what you can get elsewhere. Wasted $90 dollars on them and will never again.