Scheid Plumbing Heating & Cooling

Lynn G.

I called to have new toilet installed in my home that I was putting up for sale. The plumber they sent out was sooooo unprofessional.

Because this particular plumber they were sending over had serviced another house of mine before, I allowed him to work without me being there. I trusted him!

This house had been totally repainted; was clean; repaired; re-landscaped; and ready to be put on the market when the plumber finished the toilet installation that day, this one job!

However, when the painter stopped by on the afternoon after the toilet installation, he found this roomy bathroom a mess!! Not only was the floor very dirty as you came into it, but also he found that, in the process of installing the toilet, the plumber had scraped up the wall adjacent to the toilet, marring the newly painted wall!

So, the painter called me very upset, having just finished painting it days before. However, he told me not to worry, he would clean it up and repaint it, free-of-charge. However, after the painter cleaned up the bathroom and before he repainted it, he took pictures of the wall and sent them to me.

Immediately, upset, I called Scheid's office and spoke with a woman whom I had gotten to know quite well over the years of using this plumbing/ HVAC company, explaining the problem. She said she found it unbelievable. I said the same after my years of experience with this company, but the pictures were the proof. Plus, the painter had no reason to lie; I had already seen his finished product!!

Then, I asked to speak with the owner, Dan Scheid. She told me he was not there but said she would give him a message. Also, I got the information to send Dan copies of the photos. After all, the photos were proof of the wall being marred after the toilet installation.

I sent Dan Scheid the photos, but when he called me back, he was very defensive and rude, saying his plumber would never have done that! He said he had a picture of the completed installation and sent it to me. Then, I understood why he was believing his plumber and not me. His plumber had taken a straight-ahead photo of the toilet with the adjacent wall showing no marring. The reason it did was because the wall is longer than the photo shows, and the plumber made sure to take the photo close enough so as not to be able to see the marred wall!!

Although I had been a long-time customer for my home as well as my business properties, who had never complained, and to his credit, never had a reason to before. However, even though I had sent Dan Scheid the photos of the marred wall attributed to his plumber's carelessness when he called me back, Dan, the owner, chose to have a very poor attitude toward me about the incident where his plumber not only created a mess but also marred the newly painted wall, causing it to need to be repainted in order to be put on the market to sell!!

Therefore, my only recourse was not to pay the bill and to not to use their services anymore! Believe me, I did not and have not since!!

NOTE: Although the plumber's photo will not load for some reason, I am including the photo of the marred wall that happened during my toilet's installation

Rob J.

I called 3 local plumbing companies for an estimate on a cast stack replacement. Scheid was the only company to respond within hours...it's been a week and one company has yet to call me and the other company couldn't get an estimate for 10 days.
The plumber from Scheid showed up at the scheduled time, provided an estimate, and scheduled the work while at my house. He showed up on the date and time scheduled and immediately went to work. The job was completed on time and below the estimate. The pipe work was clean and professional. He replaced the old cast from the basement through the roof, replaced the roof vent cap, and connected rough in drains to keep my remodel project on track.
If you want fast and quality work...call Scheid before anyone else.

Alice O.

Our guests had just arrived on a Saturday and both toilets stopped working. I hadn't used Scheid before and tried calling two other plumbing services first, both closed. Scheid was open and a real human being answered the phone. Ingrid was warm, friendly, and helpful. She sent John, who was on another call to us. He called to let us know he was on his way. He was friendly and knowledgeable and figured out the issues and fixed both toilets. We will definitely call Scheid first next time. Thank you!

Stephanie R.

Fantastic to work with. Great communication and made it easy to get the job done on a rental property. I will definitely look forward to using them again. I had two main water shut off valves replaced and it was $900 for both which felt reasonable to me.

Kristie S.

We had a house full of people and a leaky toilet and wanted to find someone local to come take a look and fix it. We are in Montague and hoped to get a company that is close and that we would be able to continue to call in the future. Our call was answered right away and was handled in a friendly and professional manner from the very beginning. We were told that a technician would be sent right out and two of them arrived a short time later. They got straight to work and everything was fixed right away. They even went into the basement to check below the leaky toilet and then let us know what to watch for if we have any further issues. Overall, the experience was fast, friendly, and professional. I would highly recommend Scheid to anyone who needs plumbing services.