Scardina Home Services

Doug D.

This company has the reputation among honest plumbing professionals as being exorbitantly expensive and not concerned about the best interests of their customers. I called Scardina for a plumbing emergency and the repair option they provided turned out to be the most time consuming, destructive to concrete, and expensive that was possible. It was the only option presented when at least one other much less expensive option existed. During the angst of a plumbing crisis I trusted Scardina to give me full and complete information which turned out to be a mistake. The project was aborted when the crew showed up at the site because of interior issues that the crew said I needed to resolve prior to the start of work. The estimator failed to notify me of what needed to be done prior to the crew showing up which caused everyone's time to be wasted. Because of this demonstrated incompetence on Scardina's part, I investigated their reputation and other suitable repair options. I ceased any further dealings with Scardina. They have also refused to refund any part of the advance I paid them as they claim to have ""burned"" through it while accomplishing nothing. They presented a contrived list of inflated expenses and arbitrary financial penalties as justification. Highly unethical and dishonest. Avoid like the plague.

Scott H.

Scardinia is the contractor for Lowes water heater installations. Despite promising that the unit would be replaced later in the day the morning that I called- it was not. When they showed up the next day, I was told I needed to pay an additional $300 to remove a couple of 2x4's and a sheet of lattice enclosing the unit. A 10 minute job. This is simply predatory. They know that you are desperate (after already being a day late) and they extort you for more money. Shame on Scardinia and shame on Lowes for their duplicity in this sort of consumer predation. I ended up spending $1000 for an install (plus the cost of the WH) that took less than two hours. Beware!!!!!

Hoa D.

How about no stars? it's really a scar has their name. For me, its reputation just cost $75!
They worked on our HVAC, in fact just refill freeon gas. We had very bad, terrible experience with Scardina. On 3/2 we call for service for our Heating system - the outdoor unit was frozen. The lady in the office said she would send a tech for exam. Their diagnose charged $75, the wrote this diagnose expire 5/19. On the quote, he said it may need 2-4 Lbs of freeon R22. The tech also explained it could last for 1 day or 5 years, and he wants to sell a new system. Since he gave us 2 options, we need family discuss before making a decision. He said he could come back for $75 labor and $90/lb of freeon. On 3/4 we called him for refill freeon. He delayed till 3/6 to come and we don't appreciate this manner. They delay the service in cold weather. After refilling freeon, he charged us the max quote 4lbs of freeon, plus $75 labor cost, and charged additional $75 for diagnose again, although his previous diagnose still have 2 months to expire. That makes our total cost $585. This company is RIDICULOUS, they are GREEDY, try to charge as much as possible and UNREASONABLE. The most important I want to underline that SCARDINA does NOT CARE CUSTOMER BENEFIT.

Louise L.

First let me start off by saying that I have never had a problem with their service technicians, they have always completed the work in a competent and professional manner. My issue is with the office staff and their treatment of customers. I have used Scardina for septic and plumbing issues on several occasions (since 2006) at my small business in Severn and at a restaurant in Baltimore I have always been billed for services and submit payment via bill pay (years ago they charged a credit card of mine without my consent, so I don't give them CC info...I guess I really should have stopped using them then). The office began calling and emailing me for payment BEFORE I got the bill. I explained that to them and they emailed the bill with the wrong service date. I asked them to correct it and told them ""as soon as I receive the correct bill, I will put it in to be paid"". They sent the correct bill and I paid it through bill pay. Every day I get phone calls and emails demanding payment and threatening to send my account to collections (the date of service was less than 10 days before this threat). It was unbelievable! I'm not sure what's going on in that office, but their accounts receivable department is so terrible that I would NEVER use them or recommend them again. It's sad that they don't respect their long time customers.

Lori M.

No stars for customer service. They left me without heat for a month, charged me over $600 for parts that were under warranty, and after 5 emails (3 to the owner) and 3 phone calls, I still have NO DETAILED invoice! I have worked with them before and never had this experience. The lack of professionalism when I called about my issue, had to call back! I will never use them again and will never recommend them to ANYONE!

Ethan D.

This team continually exceeds expectations. From servicing my Hot Water Heater to selling me a Lennox HVAC Gas Furnace and installing everything. Very good job. Very fair price, great quality product and service.

Robert D.

A few months ago, I was having a lot of trouble finding someone to install a new hot water heater. Several contractors had been out to look over the tight space I had and made all sorts of promises they weren't able to keep. As soon as the representative from this company stopped by, though, I knew I was in good hands. He immediately told me what I could see with my own eyes - namely that the larger heaters the other companies said would fit in my space clearly would not and that he wouldn't feel comfortable trying to rig something up that would fail. Instead, he came up with a better solution that would fit my needs perfectly. They arrived on time during the day of install, and everything was done quickly and professionally. I would definitely recommend them.

Leah L.

How about no stars!!!!
They worked on my bathroom and I had the unfortunate occurrence of having to follow up with them because they totally messed up my shower wall tiles.....
Their service sucks and the wife of the owner Michelle or something like that I believe .. is so rude and bit**y I'm surprised they are still in business!! She's a huge part of the problem

Jessica P.

Last year I called Scardina to come out to repair a gas fireplace. They were able to do this but it took two different trips and I had to follow up with multiple phone calls to get the second trip scheduled. This year I had them come out, the service tech cleaned the fireplace and put it back together but had to ""leave early"" so he couldn't look at the issue I called them about! He assured me the supervisor would call to follow up. I never heard from them again. Also, he left tons of black dust and mess from cleaning the fireplace. Instead of having to pay a second service fee because he couldn't stay long enough to fix my problem the first time, I called another company.

Tiffany F.

I was very impressed with this company initially. Mr. Scardina himself came to my home to give us a quote. Once we scheduled install, the installers were nice, professional and even though it took much longer than anticipated, they never complained. We were thoroughly impressed. Fast forward 3 months later when we were supposed to have our rebate, we called the company and they said BGE takes a long time to get them out. Phoned BGE who said they sent it weeks ago directly to Scardina. Called the company back and suddenly they issued us a check for the rebate. It was surprising to me that our rebate went directly to them and was cashed, by them. I don't remember providing that authorization, I was told the money was mine.

Fast forward 1 more month. It had been late summer/early fall, nice enough to not have to turn our units on for a few weeks. It then got a bit chilly so we turned on the heat. Suddenly one of our units is making such a racket of noise that the neighbors come over to see what is wrong. We call the company, someone comes out in a few days. That person tells us it appears the install was done improperly, a part needs ordered, but he's not sure that will even fix it. We have heat so we do not panic just yet.

One week later the company calls to tell us our part was ordered. Completely unacceptable that it takes a week just to place the order. Now here we are more than 3 weeks after the guy was at our home and we haven't heard from the company again. No part, no fix, our unit is still annoying us and the neighbors and we try to let the house get to 60 degrees before we even turn it on because it keeps us up at night it's so loud.

There is absolutely no follow through and this is bad customer service. I'm glad they were so great initially but if they did an improper install, they seem to deficient all around.