SC Service

Michael L.

Called for hydro jetting for our drain lines and they responded quickly and their service is excellent. Call these guys for your plumbing needs, seriously. Ask for Cassidy, her customer service is top notch.

Maui Bride Hairstylist U.

I called SC service twice! The first time William showed up and was so happy and cheerful! He asked a few questions and figured out the problem right away!!! He was so fast and efficient! Best experience ever! Today I called again for another problem. I don't remember his name, but he was very professional and got the job done quickly! Not to mention they are always on time on the dot!

C B.

SC Plumbing was highly recommended by my friend. Cassidy was professional, friendly, and understanding. She quickly set an appointment. David arrived on time and was quick to diagnose the issue. He was professional, knowledgeable, and quick. Cassidy followed up with a phone call and I couldn't be happier. True aloha at SC Plumbing! Mahalo!

Brooke B.

SC Plumbing has been our go-to plumber since 2014. There have been little things that aren't perfect, but they've always been reasonable to work with. Today, I had a horrible experience with them that is forcing me to go elsewhere for plumbing. Since David was very worked up in our phone call, I decided to write up this review in the hopes that he'll process the situation more calmly and rethink how he handled today. SC was scheduled at 9am this morning to come and look at our water heater that they installed a few years ago (2017?). I explained to the dispatcher that the emergency release valve was releasing water into the pan and that the base of the water heater had some rust (because it wasn't elevated when it was installed by SC). I should also note that the pan doesn't have any way to drain, so upon discovering this problem I had questions as to why the water heater wasn't elevated to begin with to avoid this very situation. The dispatcher called a few hours before the 9am arrival because there was a plumbing emergency they had to attend to and couldn't make the 9am arrival. I completely understood. Not upset at all about the need to reschedule. The dispatcher asked if I could be available at 11:30a, but I asked her to make it noon since I am working from home and had client calls scheduled. When they finally arrived late at 12:30p, I was starting another client call and explained that I would leave the door open, but wouldn't be available to discuss the issue with him. Despite setting that expectation, the plumber came up, started asking me questions and I had to interrupt my client call for more than 20 minutes. In the course of that 20 minutes, while he was very nice, I was asked if I could provide a ladder or step stool; I couldn't get a direct answer on whether the water heater should be elevated in the pan to prevent the water accumulation and rusting that had occurred; I couldn't get a direct answer on whether the water heater would have issues now that rust had set in on the base; I couldn't get a direct answer as to why the release valve was malfunctioning. I was asked repeatedly when it was installed, how hot my water was, and other questions that I think could've been answered without my input from their records or looking at the readout on the water heater. [My client, who was incredibly understanding and listening to all of this, shared that she couldn't believe how unprofessional this was and said that I was incredibly patient given the situation. I was embarassed to have wasted her time and obviously won't be charging her for the interrupted call.] Ultimately, he diagosed that he needed to drain the water heater, replace the emergency valve, and said that ""if it were him, he would've elevated the heater"" but he needs two guys to do that. Given that scope, I said they could call to schedule it for next week. He left, I was finally able to resume my client call, until it was interrupted again by a call from David, that was agitated telling me his plumber was waiting in the parking lot to do work. I told him that I was on a call and would call him back and he asked me how I wanted to solve this (?). I told him I would call him back when I was available. When I did call back about 30 minutes later, David accused me of wasting his plumber's time, being unreasonable, and refused to listen to the situation. When I tried to explain all of the above, he repeatedly cut me off, told me I was being difficult to work and communicate with, and became increasingly agitated. I eventually just hung up because yelling at people is wholly unacceptable and I would *never* treat a long-time client that way even if they were 100% in the wrong. Everyone has a bad day, so I am hoping that was the case with David & his team today and that he'll process this and do the right thing going forward. Bottom line, COVID and a number of other things have made this an incredibly stressful time for everyone and we're all dealing with a lot. I expect that when I am understanding of others and their constraints, they will be understanding with me. I was completely understanding of the challenges that SC had this morning, but that same grace wasn't granted to me when I told them my constraints this afternoon. Instead, I was blamed for not being 100% available when they decided to show up and blamed for them not having two staff members to do a job that required two (how that works I have no idea?). Going to end it here, because Steve's Plumbing just arrived and so far, they have been great to work with-- answered the phone asking ""how can I make your day better"", wanted to come out immediately, stated their charges upfront, did a COVID phone screening, & has a mask and gloves without me asking. I'll be happy to update this review so long as I don't get a charge from SC and David sends an apology.

Heidi B.

These guys are the best on Maui. We are part-time residents and needed some assistance getting things put back together after our new kitchen cabinets were installed. Our previous go-to completely flaked on us so we were really in a jam. Our manager suggested we call SC and I'm so glad we did! Tony came right on time, fixed our issue and went above and beyond checking to make sure everything was back in order before we left. It can be difficult finding reliable contractors on Maui but these guys are top-notch! Don't hesitate.

Barry W.

Our on-demand water heater began leaking, so we called SC and had Tony, a really nice guy, arrive in short order. He quickly found out that a plastic molding was bad, and that a new unit was needed. There was another SC technician in the area, and he rushed back to base to pick up the replacement heater. Between the two of them, we had hot water without leaks in under two hours.

Jen I.

I believe it was Adam that stopped by to view the issue at my property. It turns out that the leaking and water damage was due to caulking and broken tile issue. He was very helpful in explaining the situation and how his company wouldn't be the specialists to fix the issue. He gave recommendations on best route to go and subject matter experts. He even sent pictures and went into detail on each issue. I couldn't be happier with the service. If I ever have plumbing issues I would certainly go with this company

Mike B.

SC Service is the best we have found this last Sunday after a number of years in Maui. They are truly a 24/7 service. We had a leak upstairs that was leaking through the ceiling downstairs. SC Service was there in an hour, on Sunday, and fixed the emergency problem at a very reasonable price and great work. Thank you so much for your awesome professional service. Mike & Lori

Annie I.

My parents had a problem with their shower and SC Services was able to be there on the same day I called. Ethan cleaned out the screens to get the water flowing freely again, checked the water pressure and got my parents a reduced rate because it was a simple fix. What impressive understanding and service. This is the kind of business that we should support. On another occasion, they did an emergency repair on an outdoor pipe and faucet. They explained their higher rates because of the weekend. They were clear and upfront about it, came out and did a good job, even changing the way the faucet was situated to prevent a similar accident from happening in the future. I'll for sure be calling on them in the future.

Margo D.

I read the other reviews, called Lori at SC Service and that day David came out, resolved the problem with terrific service. Yes. This is as good as it gets. And I I was on the Mainland when the work was performed. Thank you for the Aloha spirit in your service and your attitude.