Saxton Residental Services

★☆☆☆☆ 1.3 / 5 (27)
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: Lawrenceville, GA 30046
: (770) 979-9899
:

Company Overview

Our expertise lies in plumbing repairs, with a strong emphasis on residential work. We excel in water heater repairs and installing new insulation. Additionally, we handle toilet repairs, pipe leaks, garbage disposals, various valves, faucets, pressure regulators, ice maker lines, and water service lines.

We have been a trusted plumbing service in Lawrenceville since 2006. Being a small business, our main focus is on repair plumbing. We undergo annual training to stay updated on the latest techniques. Customer safety and delivering quality work at competitive rates are our top priorities.

Since 2006, Saxton Residential Services has been in operation. We are a plumbing repair company dedicated to residential and commercial work. With over 25 years of experience, the owner has a strong background in residential and commercial repairs.

We prioritize customer safety, and we aim to communicate this clearly to our customers. We follow strict codes as licensed plumbers to ensure customer safety. These regulations are in place to safeguard our clients.

We also perform warranty work for various companies, always keeping customer safety as our top goal. We recognize that it can be upsetting for customers when certain items are not covered, and this is often out of our hands. We appreciate your time in reading this; we hope it helps explain any frustrations related to negative reviews. Please feel free to reach out to us with any questions or concerns.

Business Services

  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Water heater installation
  • Water heater repair
  • Water pipe repair

Business Location & Hours



Mon:8:00 AM - 8:00 PM
Tue:8:00 AM - 8:00 PM
Wed:8:00 AM - 8:00 PM
Thu:8:00 AM - 8:00 PM
Fri:8:00 AM - 8:00 PM
Sat:8:00 AM - 8:00 PM
Sun:1:00 PM - 6:00 PM

Recommended Customer Reviews

Kim B.
★☆☆☆☆

I tried one last time to work with this contractor after receiving a call from my home warranty company. I now have had 6 missed appointments. Tim, the owner and plumber is so extremely rude. Him and Virginia lied to me multiple times and wasted so much of my time with 6 scheduled and missed appointments. Tim told me he did not need me as a customer, he has plenty. So here I am a month and a half later, Saxton Residential took my money for a service fee but did not complete any of the work approved by the warranty company.

Johnny D.
★☆☆☆☆

This is a terrible company to deal with! If anyone has Rheem and they arrange them to come out to check your water heater - ask for another contractor and Rheem will do that for you. They are NOT a company that you would expect. It is just a husband and wife driving around in a van. Very disrespectful and rude. He keeps telling me that he has 30 years of experience ... it puzzles me because 30 years of experience and he couldn't get the job done. Don't even bother responding because there is a reason why ALL the reviews are 1-star. I honesty believe if there is a 0-star or negative option .. this company might not even get a 0-star.

Sam K.
★☆☆☆☆

This is one of the worst companies/contractors I have dealt with. They are unprofessional, not qualified and disrespectful. I had to sadly deal with them as part of a home warranty repair claim. The owners & operators are liars, give incorrect diagnosis, seldom ever arrive on time, overcharge and often change their mind about diagnosis and repair costs. I will NEVER use them again. BUYER BEWARE!!

Rachel L.
★☆☆☆☆

Unprofessional and unhelpful. The wife (Virginia) was rude and showed no signs of wanting to help. After 2 missed appointments, which required me to take a full day off from work, they finally showed up (late) for the 3rd appointment. The husband (Tim) was nice enough but did not seem very knowledgeable. He did apologize to me for his wife's behavior and confessed that she suffers from mental health issues, but I find it very hard to excuse her behavior. A huge waste of time. Do not recommend.

mandy b.
★☆☆☆☆

Adding to my previous review to say that the hot water heater was damaged and had cracked on the back seal. I am so glad I called a plumber I trusted!

Cathy C.
★☆☆☆☆

This company was sent by our warranty company, they came out an hour later than the 3hr window they stated. He was supposed to fix a leaky toilet, he looked at the toilet, jiggled it, asked when our floors where installed and said it was the wax seal, which he did not have in his truck, he would have to get one and reschedule, my husband told him there is an ACE hardware around the corner, but was told he doesn't use inferior product . We were told we would have to pay the deductible, which my husband refused because no work was done, after calling the warranty company with the plumbers wife we were told we would have to pay. The $100 was paid and the appt was rescheduled. Surprise! they never showed up for the 2nd appointment. Please do not use this company unless you like wasting your time and giving away money!

Miranda W.
★☆☆☆☆

Only giving one star because I can't give zero! I was connected to this company through a home warranty service for a toilet/plumbing leak. I scheduled for them to come out today between 11:00-2:00 and took off work to be here for them. They called at 11:00 and told me their van was in the shop and they wouldn't be on time, but that it would DEFINITELY still be today and asked if I was available between 3:00 and 4:00. I told her I could be available anytime, that I've taken off work for the afternoon and absolutely needed to get the work done today. Throughout the afternoon I started to get nervous that I hadn't heard anything back. Called several times and got no answer or callback from my voicemail over several hours. Finally called me back at 4:30 (too late to get another plumber out same-day) and told me the van wouldn't be out of the shop until 5:00. I asked if they could come at that time since it is a small job and I have been off work all day waiting on them. She said """"well, really, the technician is sick and I think he is going to have to go to the ER for a potential heart attack..."""" and tried to get me to reschedule tomorrow. I questioned how much sense it would make for me to take off again tomorrow if he's potentially having a heart attack and she stated that she expected him to make a full recovery by tomorrow. I sure hope the tech is really ok, but it felt like inconsistent excuses all day. Very unprofessional and had zero regard for my time as a customer. Will not be using them and will refuse them if the warranty company tries to send them again.

Lori Taylor R.
★☆☆☆☆

They don't even deserve 1 star. We had the same issue as all the other reviews. We were referred by Rheem. Husband and wife came out and were never once helpful and just awful. They bickered between each other while talking down to me about our hot water heater installation having so many code errors. He made it clear he wasn't going to help do the issues. Husband and wife were both disrespectful and just awful to be around. I believe the husband just didn't want to do the work. We have complained to Rheem and suggested they take this duo off their list. Read all the other reviews and then request someone else come out. Don't let these people on your property.

Chris H.
★☆☆☆☆

absolutely terrible service all the way through, their back office cannot find emails and loses documents. their technicians are undersupplied and only get parts once a week, then the staff was rude and unfriendly when they actually arrived 4 days after their original appointment AND they failed to fix the problem which was a simple garbage disposal replacement. I'm utterly floored and disappointed that folks like this continue to do business

Kim B.
★★★★★

Saxton Residential Services to the rescue!!! Mr Tim and Mrs. Virginia were very knowledgeable and fixed the problem with our whirlpool tub within the first 10 minutes! Our homeowners insurance referred us to them after two different attempts with 2 other companies (one suggested that we, unnecessarily, cut into the wall to fix the problem). I am happy that we passed on that offer and waited for Saxton Residential Services. They were very professional and I would recommend their services again and again!!!

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