Sargent's Plumbing and Heating

Jen D.

I have used them several times. They actually get back to you and get the work done quickly. My toilet was running due to a part with a broken valve. They replaced the part which is 9.99 on Amazon so probably about 20 and Ace. I was charged $225. I feel it's a lot for labor on a quick and easy 10-minute job but perhaps that is the going rate.

Diana C.

We called Sargent's Plumbing for our beach house rental that had a broken garbage disposal and a dripping shower head and we live out of town.
They came out as promised however tried to charge us $750.00 for installing a $139.00 new garbage disposal and a $65.00 shower head cartridge. He said he had to use a special tool to pull the cartridge out (cost of item was $12.50) I asked for a breakdown of parts and labor and Steve became very agitated, rude and refused to justify the cost of $750.00 which is outrageous.
Meanwhile I am googling the cost of these products and know what this visit should have cost. All Steve did was argue that he doesn't charge by cost of repair item and labor, he charges what he thinks his service is worth. Beware of having his company come out to fix anything, before you get an estimate. We ended up negotiating for a lower price but was still way overboard.

Alison S.

I recently called Sargent's when my toilet stopped flushing properly and they send a very nice gentleman (Art) out the same day! He had to go out twice to buy parts but wound up replacing all the stuff inside the tank, the handle and also the outer piping to the water supply, all within a couple of hours, and now it works perfectly! I could not be more pleased with their service and courtesy!

Joy J.

Sadly we will have to find a new plumber. To have a plumber come out to look at a storm drain and have no knowledge of what to do, fix nothing and charge us 200 dollars while telling us to call someone else. We have been loyal customers for years. Maybe work with us or at least not be rude over the phone. Especially for a long time customer that has always recommended you and probably made you a ton of money on that alone. It boggles my mind that your guys couldn't figure this one out and offered no help whatsoever. Says a lot. Not to mention telling your guys to stay till we pay. ""My guys won't leave till you pay."" We felt forced and attacked. That's how you treat customers? So professional.

Dennis D.

The labor rate is $500 per hour. This does not include parts. If he goes to the hardware store for parts, you are on the clock at $500 per hour as well. I had sticker shock and questioned the owner and he said that is his rate.

Leland S.

Our regular plumbing company had no one available within the next couple of weeks. So we explored alternatives. Our neighborhood application recommended Sargent's Plumbing. The owner answered the phone and we got an appointment for the day after I called - two guys were here right at 9:05 am for an appointment window between 9am and 1pm. They figured out solutions for our plumbing problems, made a quick trip to get needed parts, installed them, and were done and gone before noon. They were friendly, knowledgeable, and efficient. We will definitely use Sargent's Plumbing in the future.

Jason H.

I was moving into a new house and needed a plumber to do some work before I moved in. When I got the quote, I thought the price was too high but I didn't have an option because of time restraints. I thought, ""well, if I am paying a premium price I will get premium work."" Boy how wrong I was. For example, I had them plumb for a RO under my sink. They just installed all the water lines like spaghetti making the cabinet pretty well useless. They also just left one of the filter stages just floating around. I guess it was a good thing it was leaking and I had to call them back, at leat I was able to get that fasten to the side wall. (Still not done correctly). I sent him a text letting him know I was disappointed in the cost and his work and he just proceeded to tell me not to call him anymore. That is the type of service and overpriced work you can expect from this company.

Brian B.

Art was punctual, knowledgeable and efficient. He went above and beyond for a minimal repair call. Fast and honest work, I'd highly recommend them.

Jami K.

I would not recommend this outfit for your plumbing needs. I used Steve the owner back in 2014 to replace a water heater that cost me $925. I used him recently and he price gouged me at $2000 for the same identical job including brand of tank. Yes, tanks have gone up but this is outrageous and the 2 techs were only here for 2 hrs. I priced around and the MAX for this job would have been $1400.
To top it off, he wanted to charge me to use my credit card when the job was already inflated. Unbelievable.
I have reached out to him, but to no response.

Paul S.

Called to have a slow leak in the toilet fixed, and to replace a shutoff valve that I had. Steve said it could be because of the flapper needed to be replaced, and would send out someone within the hour. The repairman inspected the toilet and said indeed the flapper needed to be replaced. I left him to his work, and checked on him a bit later. Not only was the flapper replaced but the filler valve. During the checkout, the handle to flush would not go back up, unless you manually flipped it. The repairman worked on it a while and could not get it to work properly as it always had been. I called Steve about my concerns, and was immediately blasted with claims that my toilet was old and needed to be replaced, and how dare I question his professionalism. I tried to get him to stop talking to which he hung up on me. I have used this company in the past , but never again.