Sargent's Plumbing and Heating

Paul S.

Called to have a slow leak in the toilet fixed, and to replace a shutoff valve that I had. Steve said it could be because of the flapper needed to be replaced, and would send out someone within the hour. The repairman inspected the toilet and said indeed the flapper needed to be replaced. I left him to his work, and checked on him a bit later. Not only was the flapper replaced but the filler valve. During the checkout, the handle to flush would not go back up, unless you manually flipped it. The repairman worked on it a while and could not get it to work properly as it always had been. I called Steve about my concerns, and was immediately blasted with claims that my toilet was old and needed to be replaced, and how dare I question his professionalism. I tried to get him to stop talking to which he hung up on me. I have used this company in the past , but never again.

Justin T.

Very professional and friendly. They removed my old toilet and installed a new toilet I ordered from Kohler.com. They arrived on time and took away the old toilet and the packaging from the new toilet. I will use them again and recommend them.

Consuelo M.

Excellent customer service on the phone and in person. Robert Iverson was working on a job in the area and was kind enough to hop over to my place and test and fix a broken thermostat. He went above and beyond to make sure that I was getting the unit that was right for me and ensuring that everything was working correctly and efficiently. Very down to earth and friendly I give Sargent's two thumbs up and a big thanks to Robert.

Carol G.

If you want to be mislead and ripped off by hundreds of dollars then Sargent's Plumbing is the company for you. Our contractor called this company the day after the job because he was so upset that we got so ripped off. He got hung up on. Go figure. Then I guess he actually felt bad and called back to apologize, offering his services next time and would give us a fair price. Why didn't we get a fair price the first time? He was full of excuses that he had a bad back and had to bring in another plumber. This was a one person job and he charged us double without letting us know. Don't make the same mistake we did. Don't hire this company.

Henry W.

Promises, promises. They were supposed to be here at 9 AM, I called them at 9:20, they told me I was mis informed about the time, OK! They then said within 15 minutes. After getting a call from the ""technician"" at 9:26, he said 15 minutes. My sister called me at 9:45 and indicated that they went to the wrong address in their development and would be here in a couple of minutes. Its now 10:10 and they showed up. I told Robert, thanks for showing up over an hour late. He then called his boss and said ""I was loosing it"". Here I am just sitting in the car, not loosing anything.
Because of all their lies and now lies about me, I threw them off the property.
DO NO USE SEARGENTS, THE DONT SHOW UP, AND THEY MAKE IT THE CLIENTS FAULT FOR THEIR NUMEROUS SHORTCOMINGS!

Alexandra M.

Overpriced, lacks integrity, and takes advantage of senior citizens. He did a heater repair 6 months after an a/c repair on the same unit and charged $250 to plug in a wire he claimed was loose, but he was the last one up in the attic. DO NOT USE

Duderino G.

When I called a real person answered the phone! A++ first impressions! Even spoke to the owner Steve who was VERY professional with me even after a minor hiccup due to my landlord (Landlord is cool but a little odd at times). After touching base with my landlord everything was set...They could not make it to my place that evening but first thing in the morning they came right over and worked hard in 80 degree weather even having to dig a bit to fix the issue. The staff was super friendly and kind even at early morning hours and Hot weather. I will be saving there number and recommending these guys to everyone in the future.

Wm F.

Beware. I wish i could put no stars but that is not an option. The guy (Frank) came over quickly but without a mask. I asked if he had a mask and he said no. Then he said let me see if my coworker left a mask. He went to his van and put on his coworkers mask. I had to ask that he cover his nose too. He said something about no one else asks him to put on a mask. He came in and I tried to explain to him what I had done and the issue he didn't seem interested. I had already opened up several things to make it easier for him.
He looked all over and tested a few things and then stuck his snake into the drain and got it unplugged momentarily. He breifly retested it and said ""OK you can put all this back together while I go write your invoice"". I was amazed that he couldn't be bothered to put things back together. He asked me if I was quoted $200, I said ""yes"" and he seemed surprised.
The drain started to run slow the very next day and I called Steve, the owner and tried to tell him that $200 was too much for the job ... he interrupted me and told me that was the price and he hung up on me before I could tell him there was still a plugged drain.
I tried to contact him again but he refused to return to fix the job or return my money. I was able to contact my plumber of choice and he fixed it correctly. I learned my lesson, don't look for a plumber that can come out right away, there maybe a reason they are not busy.

Ann C.

In March Sargent's attempted to repair our heater for several hours, it was finally determined we needed a new one. Then COVID! After three months we make contact again and in two weeks (our schedule not his) a new one is installed. Sargent's worked with our schedule and making arrangements for installation.

The crew was here for 3.5 hours and worked constantly and so professional. They were considerate of our space, prompt, very efficient, knowledgeable, and understood exactly what we needed. We will contact them again for any of our home needs!

nigel w.

I called Steve at 11:00 am. He pulled over to take my call. He had Frank at my house to take care of my pluming problem by 12:30 pm the same day. Issue was fixed. They even did one extra job I hadn't even called them for.
Top notch. Very professional and reasonably priced.
Highly recommend.