SAP Home Repair Services

Kenneth W.

Do not call this company. They are a bunch of liars and crooks. They came to my home caused damage, never completed the job then claimed that they do not service high rises when I contacted them to repair the damage that they caused.

Avoid this company. Take them to court if you've already dealt with them. You can also file a complaint with the Texas Attorney General. This company needs to be put out of business. They are frauds!

Jana D.

If i could give a negative 5 stars i would! I am sharing my experience as a warning so i hope you heed it! I have a home warranty and reported a leak under my kitchen sink. It was a very minor leak. An SAP tech came out to assess the problem and said the leak was coming from the P-trap but he did not have the parts on his truck. Really? A plumber doesn't have standard PVC pipes and supplies on his truck to fix a P-trap??? That should have been my first clue but again this is the plumber that was sent out by American Home Shield. That was a Wednesday and he told me he would be back out the first of the next week to fix it. Again, REALLY? It takes SAP a week to get parts to fix a P-trap! Sign #2 that they don't know what they are doing. So i wait a week and no one contacts me so i call SAP and they said they would get someone out that afternoon but no one showed up. I called the emergency number and got a supervisor who sent the tech out that night. I was appreciative that he was coming out that night. The tech cut out the hard PVC pipe and replaced the P-trap with a cheap cheesy part he picked up from Home Depot. Once again, REALLY!? It was hard pvc before and i expected it to be repaired with the same pvc, not a cheap part from Home Depot. Well that's not the worst part. The tech left and i turned on my dishwasher and the leak was worse than ever! Sent out another tech who was rude and interrupted me every time i tried to talk. He said i needed a DW technician...what plumber cannot fix a DW!??? Use this company at your own risk but i suggest you read all the other reviews. I am not the only one that has had a horrible experience with SAP or that the problem was worse after they left! BEWARE!!!

Joe C.

I won't be able to stress enough in this paragraph how you should avoid this company at all costs. Starting with the Scheduler to the services/work. Absolutely unprofessional, I've had 4 dealings with this company, each time the scheduler messed up the appointment time/date, 4 times every time she messed it up, we have professional jobs, to take off work to wait for service man never to show up and call to find out what's going on, the scheduler simply denies the appointment, I have text messages of us both confirming appointment time, 4 times she did this, the serviceman came out 3 times to fix the same job, third time was a charm I guess. Please do yourself a favor, don't go with S.A.P.

Jeff S.

My house has been without hot water for over 4 weeks now. Initially, a technician came out and relit my gas water heaters, and everything was fine.
2 days later, they went out again and I contaced the company to come back out. I was told that the gas control valves needed to be replaced. What followed was a two and a half week period of getting the run around from SAP Home Repair Services on when the parts were arriving and when I could get back on the schedule.

Finally, after all of that, I talked directly with a supervisor and laid out hese issues. She put me on the schedule at the next available time slot, and I thought I would finally have hot water again. The technician arrives, and lo and behold, the parts aren't the right ones. We get put on the schedule the for the next day, and another technician comes out with what are supposed to be the right parts. Not only are they not the right parts, but after this company yanking my chain for almost 3 weeks, I'm being told that the parts for my units aren't even made anymore and they'll need to be replaced entirely; which means waiting, again, to get on a schedule and have my hit water situation taken care of.

Everett Z.

I called AHS about a leak and they sent SAP out. Tech showed up promptly but that is about it. Over a week has gone by and keep being told the manager or dispatch will most definitely let you know by COB today. Not a peep out of them. Would not recommend these folks to anyone. By far the least professional contractor I've dealt with.

John M.

I had them as a work group for a home repair insurance on my home. Their failures in honesty, professionalism and competency caused me to cancel the insurance. They will use every device and trick to get your money and do not do the work. Avoid them. NEVER sign anything with them.

Sarah S.

The only word that comes to mind with this company is awful. They came out to check a water leak and a gas leak on Monday. He couldn't figure out the water leak and said he needed to get with his boss and come up with a game plan and would get back with us "at the latest" on Tuesday. He said he would be able to perform the gas test for us as well, to identify the source, the following day. He left, my husband wasn't impressed at all and decided to start digging around the attic. He found the source of the gas leak and called their company 15 minutes after he left. He asked if the same guy could come out or if someone else was available (gas leak, y'all! Not good) and the receptionist said absolutely and would give us a call back asap. 3 hours later, no call. We called again and were told that they would be in contact with us asap. It is now Friday, no call back, no follow up for the water leak or gas leak, not a single form of communication from them. Glad they were concerned about leaving a gas leak in a house with a family with a young child. I would NEVER recommend them to anyone. Poor customer service, poor follow up, and poor work.

Bad K.

repairman sent by home warranty came out on 10/21 and fixed the leak on the pipe to my water heater. he was very pleasant and efficient. yay! (I believe his name was Doug but not certain.)

Tee A.

This company is worst than awful!!! American Home Shield should be ashamed of themselves for having them on their vendor list. Please spare yourself, not a headache, but an absolute migraine. The original tech came out to fix one of my bathroom faucets and broke the faucet. How? I have no idea, but obviously he had no clue of how to repair the faucet. He said he had to order the part and would call when it came in. In the meantime we began receiving several parts. We never got the follow up call so when we called to say the part had come in, they finally sent out a different tech. When the tech opened the part we realized it was a different color than my faucet. He made some phone calls and said my faucet had been discontinued. He made a phone call to his manager and you wouldn't believe what the manager said. This idiot said he would extend a courtesy to me by having me purchase a new faucet and he would install it for free. I thought, he MUST be brain dead! Why would I purchase a faucet that his tech broke??? This ordeal has been going on since April and here it is July. Now they are denying that the tech ever broke the faucet. You gotta be kidding me!!! Both AHS and SAP have some very incompetent employees. Because this issue has yet to be resolved, I'm also thinking about canceling my AHS contract! I don't care if your plumbing issues look like the parting of the red sea, DO NOT call SAP Home Repair. Obviously they aren't capable of repairing anything!!! If I could give them a zero rating I would!

Debra S.

I would like to say that I am very pleased with the service that I recieved at my home the techican listen & reviewed the problems & repair friendly ,professional I will use this again .Thanks