SAP Home Repair Services

Michelle W.

No regard for time- they say they will come at a certain time and fail to do so. A very large man tried to hoist himself up into our ladder-less attic and broke panels off the attic opening. Also tracked dirt all over our floor AND was not apologetic whatsoever. He seemed intoxicated to me... but that is just my speculation.

John W.

Contacted AHS home warranty service re a malfunctioning water heater June 28 and they assigned contract to SAP. SAP finally managed to come out to look at the problem July 7th - over a week later!! Then it took them until late July 16th to send me the repair estimate. After reviewing it I approved it on July 20th (2 business days later)
and have been waiting ever since for them to install. It is now 4 August and no activity. Got hold of them on the 26th to see what the delay was and was told that AHS needed to supply the water heater and they were waiting in that. Have tried numerous times since then to reach them by phone and get no response - worst company I've ever dealt with.

Patrick G.

Sat around waiting for 3 hours and the guy never showed up. They did not have the courtesy to call me back and I had to chase up only to speak to a representative who could not have cared less. These guys are no good and I would suggest you don't waste your time and go with another company who cares about their reputation.

Liana H.

Terrible service. They came out to do a camera inspection of my plumbing lines. I was having some major plumbing issues at the home I just moved into. This company was sent by my home warranty. They made the plumbing situation so much worse! When they left I noticed sewer water was flowing up my shower like a fountain. I called them to send the plumber back and they refused to send him back to fix anything he had broken until I paid them! He left me with no working toilets. I actually had to move in with a friend because after they left there was no working plumbing. The "customer service" was so bad. They broke things further and refused to fix anything they did wrong. I also got conflicting answers as to what was wrong from two of their plumbers. Do not use this company! They will leave you worse off than before. If your home warranty uses then you're better off finding someone else.

Tyler S.

How is this company still in business?
My warranty company sent them for a water stoppage

Literally everything was bad:
very long wait times on the phone
untrained, outsourced, ignorant customer service people
rescheduled on me 3x. 2 reschedules occurred after 1 hour of when they said they'd arrive
they finally did the work... and damaged my bathroom tile in the process. The workmanship was very sloppy and looks very bad. I had to hire another company to fix it.
Refused to put me in touch with a supervisor. Said they would reach out to me. I asked for this on 3 separate phone calls and no one ever called. They refused to put anything in writing.
Their prices are also much higher than other companies.

Lost a lot of time and money with them.

Dayel B.

Trash. I never even got serviced. These people scheduled a time that I did NOT authorize, lord to my home warranty company about completing the service, and then hung up in my face when I attempted to call and arrive at a resolution. These people are apathetic, insolent, cretins that should get ran out of business.

Kevin F.

The first time they were scheduled, they were supposed to call ahead. They text, I didn't see it so was not there. The technician would not wait 10 minutes for me to get back. I had to reshedule, which I did and again asked for a call, received a text at least this time I was home. The service was fine, he put in a possible fix with telling me there was a good chance that it wouldn't work but it would not be covered by my home warranty. Today the issue came back (expected) and I called to get a quote. They told me I had to go through the home warranty, though the service is not covered and I don't have the home warranty anymore (waste of money). The operator kept telling me this and basically hung up on me... I wasn't going to write a review because I thought the technician at least kind of made it right.. but now.. nope.

Josh M.

I gotta say, I'm a little blown away by the lack of integrity on display from this service provider. It took weeks to get an appt scheduled after the winter storm, they missed the original scheduled appointment, due to calling me at 6:58 the evening they were supposed to arrive and left a voicemail that it would need to be re-scheduled. They were scheduled to arrive between 4-7p... Called back 30 seconds later, no answer.. I go on with my day.

Apparently they arrive sometime between 8p-9p and tried to get ahold of me, but missed that contact as I was busy at that time, expecting them to call the next morning to re-schedule, as my voicemail requested.

Get ahold of them the next morning, and am blamed for not having picked up the phone or allowed them into my house at 9p... Should have been the first sign, but I kept my cool, and politely asked them to schedule the appointment for the day after I returned from being out of town a week. So we're three weeks now without hot water.

So they finally arrive that Thursday, check it out and put in the service request with my home warranty company. The price continued to climb as we went back and forth and eventually agreed on the work to be completed. Whatever, I just want hot water. Another week passes before they arrive to install the new water heater.

Two workers arrive, one a supervisor apparently, and get started. They chop the plumbing and begin to remove the original water heater, when the realize it won't fit out the door. Most people would get out a sawzall and cut it up and remove it.. This wasn't an issue, except for the fact that they didnt seem to want to remove it, and the new water heater wouldnt fit in the door... Measurements count yall, measure twice, think thrice and cut once.

So I go from $1000 out of pocket to 4300 for a tankless they can fit through the door easily. No word still of removing the old unit, and I threw a fit given the delays and now 400% cost increase? I would have bought the tankless in the first place had they offered that as an option, but that wasnt till after the fact. They did knock down the price, but I can't get them to actually set an appointment now to come back and install the thing, because of some issue with them taking payment?

I've now called two days in a row and been told by Rose who forgets who I am now every call, that a supervisor would be in touch, haven't heard a word in 24 hours. Further, they just left the water heater disconnected, completely in the way of the hvac, they were told I was having serviced the following day and plumbing crap all over the floor.

I will say the supervisor was initially helpful in trying to get the situation resolved, he did get the tankless discounted but has since disappeared, Still waiting on that call back though, with nothing but cold water still basically a month later. I'm a patient person, but now that I know I can cash out the money on my home warranty and find another plumber, it appears I may have to. Trying to be reasonable with these people, and would love to get this resolved, but time will tell whether it will be SAP completing the work at this point or someone else.

J J.

A simple faucet issue turned into 3 visits and over 3 weeks of delay. The part was installed, broken by the installer, ordered, they realized wrong part ordered, then finally installed. Very hard to get ahold of anyone and they wouldn't let me talk to a manager. The last visit they showed up without even scheduling with us beforehand. We had to do business with them through AHS. If you have a choice work with someone else!

Mick B.

This is the first time using this company and I must say they were very professional with the scheduling, calling and fixing the job right! The tech gave us advance notice before heading our way as I requested. SAP appears to be a good company with qualified techs! I appreciated their service! "