Santucci Plumbing

Mike G.

Burned out 20 year sump failed. Called at 9am and the plumber arrived and replaced the pump by 2pm. Great job.

Frank T.

I had an issue with my toilet I was prepared to fix myself by replacing the fill valve but upon attempting to turn off the water shut off valve I realized that it was not working. So, I could turn off the water to the house, then hope I replace the shutoff valve correctly as well (and if I don't the water would need to remain shut off until I figure it out or hire someone to fix it), or I could just hire a plumber. I chose the latter option and went with Santucci Plumbing. They sent a guy out the same day and had it fixed in minutes. They replaced the cheap multi turn shutoff valve with a more reliable quarter turn one, then replaced the fill valve with the one I bought much more quickly than I could have replaced it. I'm have a working toilet and my wife didn't have to go with the water to the house shut off for very long. We're happy and I would recommend Santucci Plumbing to anyone for their plumbing needs.

The G.

If you're female, get your checkbook ready. Made the mistake of having Santucci out to fix a part on a sump pump in our house that was for sale and we had moved out. Fixing the sump pump was what I explained to Santucci and all that was to be done... The plumber shows up and convinces Mrs. to buy a whole new pump. Perfectly reasonable if it needed to be replaced. The thing is, this guy wasn't the first plumber on the scene. Getting the part replaced was the recommendation of another plumber but he couldn't get to it in time. So I went with Santucci. So, this Santucci plumber installs the sump pump. It runs for a week straight BECAUSE IT WAS NOT INSTALLED CORRECTLY! That's right, we got ""expert"" recommendation from a guy who couldn't even install what he was selling. Think this same person had the expertise to fix what was originally requested?

The pump ran for a week straight before Santucci came back out to fix it. If a sump pump runs for maybe 30 seconds at a time tops (prob more like 10 sec), it will last for years. Maybe on a rainy day it runs for a total of 10 min? 20 min? This one ran 24hrs/day for a week. A lifetime of use in a week! Santucci did show up with a different clearly more skilled plumber who had to reinstall the sump pump - hence 2 stars. When I called them on the wear and tear, they challenged that it was running the whole time - I was there - no question that it was. Their conclusion - NO DISCOUNT AND WOULD NOT REPLACE THIS NOW HIGHLY USED UNIT.

I would recommend Santucci to people I really dislike. Buy you seem nice. Do yourself a favor and look elsewhere.

David F.

Will never use them again. Due to them not paying attention to the details of their work, they caused us a ton of stress.

Bulent B.

Terrible experience - Not keeping any of their promises! I dealt with Adam, the office manager:

1) Prior to the appointment - Scheduled weeks in advance b/c I had to travel to the condo (high-rise) in Chicago. Sent pictures and details about the problem at the same time to make sure they will be mostly prepared (pending any unknown issues that may arise during diagnostic of course).

2) On the day of the appointment - I called in the morning into the first 10 mins of the given time-frame for the arrival of the plumber and told him that I am in the unit. He said the plumber may be late b/c of traffic and he had to stop by the shop to get some supplies. Called again towards the end of the time frame given, but after hearing from my painter (who heard it thru the front desk attendee on his way in) that the plumber came and left. So, the plumber was never in the unit to look into the issue. He claims that he knocked on the door - BS as I was right behind the front door, in the living room, waiting for him. In the same time-frame, my painter came and knocked and I opened the door immediately. Never received a call from the office manager or the plumber that the plumber couldn't reach me (you would expect that they would call, right?) and was leaving the premises. So, I called again - Adam started talking about all kinds of excuses that didn't make any sense - e.g., that they needed 2 plumbers for this kind of issue (really? you just figured it out now w/o even diagnosing the issue - your plumber never saw the problem), that he had issues with parking - really - no parking problems around the problem during daytime? That he will come back with a plan for the near future...

3) Post-disaster appointment: I had to call and follow-up few times - he never got back to me. 1st excuse was that he had to talk to his guy first to come up with a plan, never called back. Next time - His plumber is injured now and will take potentially few months for the next opening.

I never even got to the point for them to look at my problem... no communication and no commitment - terrible! I wasted a lot of time in travel with no results and more headache.

Jim P.

Excellent work performed by Robert from Santucci. He arrived within the designated appointment time, quickly diagnosed the problems, and completed the repairs in a timely and professional manner. Robert took the time to explain in detail what each problem was and upon finishing the job made sure the area where he had been working was cleaned up. I will definitely call Santucci in the future and recommend him to others.

Donna K.

Had them out to replace ejector pump and check valve. Had been quoted $650 over the phone. Guy came out, showed up on time. One hour later all done and total was $459 saving us almost $200 under estimate. Will definitely use again and recommend to neighbors and friends.

Belinda D.

Did an amazing job after our pipes froze and then burst!!! Adam was great- responded very quickly and got one of his plumbers round within hours. Dustin was very calm and super professional when finding and fixing the leaks! They did an awesome job and I would highly recommend to anyone!

Margaret G.

Santucci has been a great new resource for me. I've used them several times and have recommended them to my clients and everyone is always pleased.
They are professional, respond quickly, give honest answers, and get creative with problems when they need to.
Their prices are fair and they won't try to sell you something you don't need.

Shel L.

I called Santucci in the evening when I discovered a leak in a water shutoff valve in our basement. I had not worked with them in the past but our long-time plumber had retired. Adam returned my call first thing the next morning and within a few hours, one of their plumbers showed up and repaired the valve by filling it with packing. Later that evening, it began to leak again and Adam had someone return first thing the following morning. He repacked the valve, this time fixing it permanently. Santucci took the conservative and less expensive approach to the repair. They could have said, ""we have to replace the valve,"" but they didn't. They worked quickly, efficiently and with integrity. Their response time was great and they stood by their work, insuring that the repair was done properly. I'm impressed and happy to say that I've found a new plumbing company I'm comfortable working with and recommending.