Santa Monica Plumbing & Heating

Andrew S.

Through the years we have been very pleased with the services provided to us, but recently we became disappointed with the unexpected turn of events. Marco came out on 12/9/21 to fix the backing up of the kitchen sink as well as a slow draining sink in our main bathroom. We paid $325 for this service call. Two days later (12/11/21) we began to notice the same problem in the kitchen sink and waited until Monday 12/13/21 to call again.

His co-workers, Manny and Rudy arrived and worked on the kitchen sink, but they proceeded to blame us for the problem accusing us of emptying coffee grounds (as well as cilantro) down the drain. Both of these statements are inaccurate, and we found these accusations to be unprofessional and irrelevant. After they proceeded to fix the same problem we experienced just a few days before, we were given a bill of $175 which we paid promptly.

After multiple attempts to speak with Marco directly to clarify the billing and discuss the recent visit, we only received one voicemail message with no follow-up. We have been satisfied customers until this time, and we always prefer to hire local professionals. Unfortunately, we will no longer be using the services of Santa Monica Plumbing and Heating.

Aba S.

This is a great company. Marco and his staff are clean, friendly, and get the job done right. They stand by their work.

Beth S.

I found this company on a google search for a local area plumber and spoke with Marco on a Saturday morning. He was able to schedule me for same day service to repair my master bathroom toilet. Marco asked the right questions over the phone and came prepared with all equipment needed for my specific toilet model. He completed the job professionally and answered my questions. As he could not test the job due to building water shut off, he stated I could call him after the water was turned back on if the toilet was not working properly which I appreciated.

Diane K.

I would not recommend this company. Terrible customer service and overcharging. Came out the first time and charged $165 to say he didn't have the part to fix a gas wall heater. Came out today with the part and charged $489 to install the part. I called and asked why the excessive charge. He replied he had to drive to Culver City to get the part so I was charged for his driving time to get the part. I asked him how much the part was and he said $250. He then started telling me how expensive it is to run a company in California. I told him I would not be using his company ever again.

Book R.

They responded right away to my problem with a dishwasher leak -- got there within a half hour. The two staff were really helpful and efficient. Really couldn't ask for more. They were polite, professional and efficient.

Ionia G.

I will start with the good. They are VERY kind, clean, and timely. They showed up for us in the most urgent situations within 24 hours. BUT, after calling them many times for little fixes on an old house (I'm grateful) and spending lots of money with them I found out there were things they told me needed repairing than were perfectly fine. I was told I need all new pipes under my house, but found out from another plumber I had perfectly fine copper piping and that nothing at all was plumbed wrong under my house. I was told they could not install a kitchen faucet without ripping out some pipes and doing work under my house --NOT TRUE! Most of this under the house work that was explained to me I did not really understand and I was about to spend thousands of dollars because some man/plumbers told me I had in order to install a new kitchen faucet. My new faucet was installed without any issue by another plumber. This plumber took video under the house to show me that all my pipes were connected and I had copper.

On more than one occasion they asked me ""when I planned to remodel my old house and or bathrooms"". I said the first time ""ha !yes ,I know its an old place, hopefully soon..."". Asking a customer repeatedly about a remodel is shaming as well and none of your business. If the plumber does not want to work on an old place , just say no. After being screwed over by other plumbers I spoke to a family friend who is a plumber. He told me many plumbers did not go to trade school and that some times these quotes and thoughts are just ill-informed plumbers with a lower level of skill. They should just work on new houses and installs. I hope that is they case here, but I was ripped off more than once.

alexander r.

Reliable, efficient and very nice. These guys will accommodate urgent situations and get the job done quickly and effectively.

Kevin D.

I have used SM Plumbing and heating for years and have always been very happy with their service. Today I had an emergency and Manny and Rudy came out very quickly and fixed the problem. An added bonus is they are always super courteous and polite. I highly recommend them.

Karol C.

Professional, knowledgeable and courteous. Got the emergency job done quickly. Will definitely call again.

Gina C.

At first everything seemed fine. After fixing the broken water pipe I asked them to install an acrylic tub, but It was set off center causing the walls not to line up. The workers let the cement dry for over an hour before setting in the tub, so it did not settle properly and is not completely supported. Every time I use it I get very sad, as I contacted the company immediately during the install that it was wrong. Lesson learned - Use them for Plumbing but not for Construction.