Santa Fe Express Plumbing & Drain

Urban C.

My grandmother called this company to have her swamp cooler turned back on for the summer. They informed her that if it didn't work to call them back before 30 days free of charge. The second time she turned the air conditioner back on it did not work. She called to make another appointment so they could fix it because it wasn't working. They made an appointment with her and never came. She tried contacting them with no response. I feel like my grandmother was ignored because no one thought she could publicly complain. It's a shame people treat the elderly like this. I would not recommend this company to anyone.

Charles V.

Waiting to talk to the owner on an estimate of repair on redo work of 50 to 60 dollars that became 275 dollars when the work was completed. Will wait to hear from the owner before making a final review rating.

Richard L. S.

First of all, the"" NEW OWNERS"" !!! are not licensed to do much in the pluming area. Not knowing this I contracted with them on 08/11/2017 to REPLACE my old Coleman PROPANE FURNACE and roof jack with a new one. They removed and destroyed the old furnace and roof jack and my metal roof and ceiling on the MH had a gapeing hole. The new furnace they ordered was too large and heavy to fit in the old space and the floor caved in allowing the new furnace to slide below the floor. They quickly put an old used Pipe/Roof Jack in the large hole in my ceiling and metal roof and tried to seal it with caulking. Leak it did!!. There i was with a big mess and no working furnace. The Otero office kept telling me they would be there to fix the mess on a certain day and time and they never showed up. In desperation i FIRED OTERO Plumbing and called Ruben at Home Service Contractors and he and his crew were able to remove and fix the mess in TWO 2 Days . I now have a new Coleman APPROVED!! working Furnace with the Proper ROOF/ Jack. Please think twice before calling the"" NEW"" Otero Pluming RLS in High Rolls

Maria J.

Anthony and crew are wonderful. I should have hired them to re-plumb my house. I have had them do multiple jobs in my house and they do it quickly, efficiently and cleanly. I have used multiple plumbers in Alamogordo over the past 20 years for both personal and business needs. Otero Plumbing is by far the most adept at plumbing. I've never had to have them come repair a job they have done. Call Otero Plumbing, you won't regret it!

Bethany J.

We had a leak in outlet house. Joaquin was prompt, professional, and courteous. he fixed the leak quickly! excellent service!

Judy R.

Great service from this company! They are dependable and do a great job! Showed up and worked quickly.

Peggy H.

Came out to get a bid on a bathroom remodel. Told us they would get us a bid in 3 days. weeks went by I called they said they were waiting on sub contractors bids, and would get back to me. A Month or more later, still never heard back.
We contacted CDL construction and they are doing a Great job.

Peggy H.

Darnold, came out with 2 guys to give us a bid on a shower remodel.
They said we would have our bid in 3 days. One and a half months later and we still never received our bid. Would not recommend Darnold plumbing

Pa S.

We decided to come and work on our slow drain ourselves and only to find out we had an improper T on our outlet and t-p and poop were in the drain. No roots, no metal shavings, only poop,water and t-p. Any good plumber would of caught that. So Darnold's explain that to us. What did you do for $425.00? Nothing in my eyes.

Denise W.

This company overcharges for their services. They also refuse to take accountability for doing excess work that was unnecessary.
They had installed a water heater while construction was ongoing, and stated that they did not know what type of water heater was installed, so charged excess time for traveling back and forth to their offices.
They have crap customer service also.