Sansone Air Conditioning

Sandi B.

Sansone is a reliable and trustworthy company to maintain your AC! Our service tech, Matt, is very friendly and always goes above and beyond to take care of us right away. We are happy with our service contract and will continue to do business with Sansone Air Conditioning!

Christina N.

BE FORWARNED! This company misleadingly sells you a 1 year contract and when you ask them to come look at your new equipment that is in excellent working condition, they still want to charge you for doing nothing. Seems like a scheme to get business.

Chris R.

Had issue with A/C. Here in 1 hour and fixed issue. Great service, professional and reliable. Highly recommend

Joseph N.

Close to being a con job..be careful. Paid close to $90 for a """"service call"""". The service call amounted to a """"look"""" and wanted to come back the next day to """"check out"""" and estimate the repairs. Within hours of the service call sent estimate for $5000 for repairs and $14000 + for replacement. How did they know that before coming back the next day the """"look and the check-out?

Linda R.

Do yourself a favor and stay away from this company. I think their pricing is very misleading. This all started when I heard some water dripping. I went upstairs and looked at the air handler and saw water was dripping into the pan. It looked liked the line was clogged with algae. It has gotten clogged a couple of times in the last few months so it likely needed a professional cleaning. I called my usual AC company and scheduled an appointment with them the following day. My plan was in the meantime to just suck out as much of the line as I could using my shop vac until the AC company could come the next day. However, when I tried it, no water or algae was coming out. I guessed it must really be clogged. I spoke with a relative about the matter and he suggested I call Sansone Air Conditioning whom he had used in the past. I called them, explained the situation and they said they could send someone out the same day between 2 and 6 pm. I did not request same day service as it has been pretty cool outside lately, but it seemed they had some technicians free so I went ahead and scheduled it. I asked the lady on the phone how much the service would be and she said they charge an $89 diagnostic charge for every visit. I told them it just looked like the line was clogged and asked how much it would be to just come and clear the line. The lady said that service was $89. I asked her to just set up that service, but she responded they couldn't do that without first diagnosing the issue. I wasn't happy since it seemed pretty clear it was just a clogged drain but asked them to come out anyhow. At this point i was expecting a price around $190 which would consist of the $89 for the diagnosis and another $89 for the service. This was more than what my own AC company charges but since Sansone could come out the same day I figured I would pay it. Later that day a technician named Dylan came out. I believe he is a member of the family that owns the company. He was friendly and, literally, after being here for about one minute, concluded the line was clogged with algae. That diagnosis was $89 apparently. He then proceeded to suck out the line with his shop vac and blow compressed air through it. Just after he started I asked him to confirm the price for the job. He quoted me $340. I said that seems really high. He said that is what they charge. Since he was already there doing the work I felt I had no choice but to continue. In hindsight, I should have told him to stop immediately, paid him the $89 diagnostic charge and let him go. The whole job took him maybe 30 minutes. I told him I was not happy to be paying $340 for about 30 minutes of work. He eventually gave me a """"discount"""" and the final price ended up being $290. He told me that is what the company """"requires"""" him to charge. I told him I was aware he was an owner of the company at which time he offered the discount. I don't know what other companies charge, but $340 (reduced to $290) for 30 minutes of work is outrageous. I will never use this company again. I believe their pricing practices are deceptive to say the least especially since the lady at their office I spoke to indicated the total price would be around $190. She never said that the price could be over $300. I hope the extra money the company made off of me was worth it in exchange for their negative review. Needless to say, I will never use them again and will recommend others stay away from them.

Hank P.

The AC Technician was professional, knowledgeable and thorough. He arrived on time and worked efficiently to diagnose and address the problem with the HVAC unit. The company also sent me a text message which allowed me to track the Technician so I knew exactly when he would arrive and wasn't stuck at home waiting. Great company providing great service!

Jeff O.

Great. Customer service. Just installed a unit in Sept. and they came on a Friday and installed in on. Saturday. ( the next day). If I have an issue. They are. Just a phone call away.

Rob P.

Had a replacement AC system quoted. They provided multiple options to choose from and they reviewed the Pros/Cons of each option. We took advantage of the Zero Down, One year financing they offer. They installed the new system within a day of receiving the quote. That was fast and efficient. Needed a couple of follow-up visits to take care of some small issues. Those follow-up services were quickly dispatched. Service techs are professional and knowledgeable. We are happy with our new, high end A/C system after 4 months. It makes our home very comfortable to be in even when the Florida weather is at its worst! And our electric bill is down 20%+ . I recommend that you give the folks at Sansone a try.

Marjory N.

Stay away from this company - they quoted high prices to replace the ac they installed a year ago. Somehow the ac is now fully damaged and lots of parts need to be replaced. Their price was 3x of what other local companies quoted. They said they need to put $1200 worth of AC Refrigerant! This company is dishonest - i will not work with them ever again. I wish I had read other reviews before I paid them $8k for the new ac.

David S.

I have done business with this company for ages. I decided after today I would no longer do business with them. They tend to instantly try to sell a new ac versus repairing. Then when pushed for a repair they quoted 900.00 and then apologized for mistake and quoted 1700.00. I sent another company.. blower motor was replaced same day in 45 minutes for 775.00. Feel like I just got bullied with a high cost repair to try to sell an AC. Then they send bids for new AC that were wayyy higher than what they charged me three months ago. I always end up having to negotiate with them. I just think a professional company gives you a fair price to repair and a fair price to replace and lets you chose. Sure felt like a jacked up repair price in hopes of selling an AC. Yes a Blower Motor for 1700.00.. if you don't work in the biz like I do watch your back. They will try to get what they can.. that's how I am left feeling today.