Sanders Home Services

Lorissa L.

My daughter called your company on New Year's Eve day due to a toilet overflow and flood. We, the homeowners, were out of town. We paid an extra fee as it was a holiday, which we totally understand.
We spoke to the plumber over the phone. The toilet was filled with feces and the plumber who was here presented a plan to find out why the toilet overflowed and to mitigate the problem. He said we had to wait until the next day for him to do that. He was going to come back the next day when we returned from our trip.
In order to move forward the plumber would need to plunge the toilet to remove the feces. HOWEVER, he left the feces in the toilet overnight! We had people and animals in the house that had to contend with the smell of feces throughout the house. When asked why he did this he said,""I was going to come back tomorrow to finish the job."" REALLY!!!!, is it normal to leave a feces-filled toilet full of poop for over two days! Turns out our flight was delayed and subsequently canceled so we didn't get back until a day later, so there the feces-filled toilet sat for 48 hours!
I understand that the plumber might not have wanted to spend New Year's Day taking care of this problem though that is his/her job. At the very least, he could have removed the feces immediately and tended to the rest of the issues on another day.
As we were quite upset that a plumber would do that, we hired another plumber who came out, roto-routered the toilet, which took less than 10 minutes, and installed a new toilet. It cost about $500. Your company wanted double that for the same work and same model toilet.
Our experience with Sanders was very poor customer service and it did not leave us confident that you would do what was in our best interests.

Tomiko J.

i saw a lot of reviews on yelp but i thought i will give them a chance. I asked them to come and do pressure test for water and heat and fix some pipes. Guess what? they charged me overprice. i paid almost 1200$ (pressure test and fix some leak + sheetlock cutting cost 45$!!! After that They gonna leave the hole on the sheetrock ceiling if you don't pay them to put it back and customer service is terrible !!!! Never again !

Susan D.

I used Sanders to have a heating unit installed. At the time, they said even though my ac was old and working it was cheaper to do both at the same time. I also had a service contract with them and faithfully had my ac and heater tuned up/serviced every year. They saw I had a dog and never informed me that if a dog urinates on the compressor it can ruin it. I had it serviced every spring never once did they notice that the coils were deteriorating. If they had cleaned it thoroughly they would of noticed the beginning of the problem. Now I find out my 6 year old compressor is done due to my dog urinating on it. I feel that if they serviced it correctly, they would of noticed the beginnings of the corrosion. When I called them they quoted me a very inflated price, not trying to help me since I have been a customer and my system is only 6 years old and they never noticed anything during their ""clean ups"". They also installed my heater told me there was some fancy expensive filter that only needed to be changed 2X a year, a few years later after a ""annual checkup"" the tape over the filter fell off and I noticed it was a cheap filter you can buy at Walmart. When I called them, they said they had no idea what I was talking about. If I knew it was a cheap filter, I would have changed it regularly, but since I did not know they switched filters on me another company told me my heater was filthy (I also had Sanders come out every year to do a check up of my heater so apparently they weren't very thorough and it cost me $400 to have the heater cleaned and another fancy filter. So basically Sanders has cost me money due to their lack of customer service and less than mediocre service. I would not use them unless you want to spend a ton of money due to their negligence.

Paul S.

They have an $89 dispatch fee which should be called a ""do nothing fee"". This is not a minimum charge fee nor is deducted from any charges for work that they actually do. It is a fee just to make an appointment or a ""we'll do nothing and you'll pay $89 fee"" just because (as their bill state) they are your friends. I like my actual friends better. They don't change anything.

Harold A.

Writing this review in March for work/diagnosis done in December. Waited this long to write this to make sure Sanders is just trying to rip me off. There was no water hearer in my house so I made an appointment for them to check it out. They came to a conclusion that It needed cleaning plus replacement of some parts which would cost as much as just replacing the whole system. I was shocked. My water heater is 4 yrs old but the technician said THAT'S HOW IT IS WHEN YOUR WASHER DRYER IS IN THE SAME ROOM AS THE WATER HEATER AND HVAC. That's weird because when I lived at my parent's house since I was a kid there were no issues like he mentioned and it's the same set up as my house now. All in one room. Called my best friend and he said CHANGE YOUR FILTER. Did that and let's just say I lived happily ever after. Crooks!!!!

Brad D.

We had ongoing sewer issues at our home and had gotten the run-around from other companies. We finally contacted Sanders. They were quick to respond and Jim was up front, tidy and professional on both service calls. We finally needed to replace both the sewer and water lines and Sanders gave us the best price so we went with them and the work was done in one day, they left the basement clean and hardly disturbed anything outside of the work area in the front yard. Randy and Rich were great, courteous and knowledgeable. We wouldn't hesitate to recommend Sanders!

Bill P.

I recently bought a house and noticed the hot water heater was 17 years old. It worked, but not sure for how long.

I called 4 different HVAC providers in the area. One of them got back to me within a reasonable amount of time, but was ready to just throw a number at me, Sanders got back to me within 2 hours, and the other 2 (to date) never got back to me.

Sanders didnt want to throw a number at me and wanted to audit the heater and the area it was in to give the right quote and ensure they included any code changes necessary. The woman on the phone was knowledgable about their services and very easy to talk to. They came out the next day and did an estimate and were very professional. Their estimator was uniformed, polite, and very detail oriented. He explained why my old heater lasted as long as it did (good water in the area, low temp usage), and was definitely time to replace it due to age. He recommended a tray and overflow pipe to prevent flooding in my home in case it did fail, and also pointed out some code changes that they had to make (larger exhaust pipes, etc).

When I decided to move forward with Sanders, they took care of EVERYTHING. I didnt have to deal with permits (they did it), came out quickly, and did great work. The install team was professional and great guys to chat with. They did very precise and clean work and cleaned up their mess entirely. The connections were clean, the welds were spotless, overall they did fantastic work. Would HIGHLY recommend Sanders for any and all HVAC and plumbing needs

Michael B.

I only post reviews for exceptionally good or bad service. Happy to say this is an instance of exceptionally GOOD service. I just had Sanders complete an entire replacement of my Heating and A/C system. It was time as the A/C kept breaking every couple of weeks. From the initial phone call to Dave and then the initial visit from Jim, all the way through to the completion of work by a team of three, (John P, John M, Pete) the crew was professional, open to answer all of my questions, and very friendly. The work they performed was exceptional. They went above and beyond the work estimate while sticking to their original quote in order to get the job done right.

They even reinstalled my (originally self-installed) whole house humidifier and Nest Thermostat (I had a new thermostat wire run for prior to the install), and they did it right! For the whole house humidifier which I originally put in, they took my flexible drain hose out and wrapped the heater in PVC pipes from the humidifier into a condensation pump. They also took the time to move and redo plumbing and gas lines as needed. The air intake HVAC in the basement was redone in such a way to try to have the upstairs pulling in air more evenly with the downstairs. This took thought and consideration.


They even gave me a large vent magnet to cover my downstairs intake in increments to fine tune how much air gets pulled from the first vs second floor. Finally, they took care to complete the job with an attention to detail, using 45 degree transitions into the main HVAC from the heater instead of a straight 90 degree insertion which is what was there before. These guys are pros inside and out, and my experience with them was great. I will be recommending them to everyone who asks for this type of work.

Mayda T.

We needed a new hot water heater and this company was contracted by PSE&G. We met Chris and he was patient as he tried to explain the need for a liner for the chimney to me and my father, and what was it for. He also repeated himself a few times, and then once the contract was signed, he began the 4 hour job. He even showed up earlier than expected and I loved the phone communication by their staff that Sanders Home Services was coming soon. He worked hard and quickly, and after a few hours, he did a great job. Thank you Chris and Sanders Home Services.

Chris M.

We recently had Sanders come out for a job and the plumbing division was exceptional. They were true professionals at every turn.

The hvac division....not so much. AFTER coming out to the job site and telling us it would be no problem...he never delivered on the price quote...then cancelled on the job. The first reason was he had no idea what anything looked like. After we conviently reminded him he had come to the job site to see the work...he rudely explained his next reason was he was too busy and it couldnt be done. Basically just seemed like he didn't want to be bothered.

Again I'd give the plumbing division 5 stars and would recommend them to anybody. But the hvac doesn't deserve one star. If you call them for a project...id steer clear of their hvac.