Sanders Home Services

Candice C.

I definitely recommend this company to anyone looking for plumbing services or any other services being offered. So far I have used them for a rough estimate to install a gas line after having received a crazy estimate from another company. Joe P. came and wasted no time taking measurements and giving recommendations as to what materials would be best for the installation of the appliances. After doing his calculations, he gave me a fair and reasonable price which I was very happy with (unlike the original company that I had received a quote from). Joe was very personable and I will definitely be requesting him for services through Sanders Home Services.

Sevvy S.

***UPDATE***
4/13/17
Pete Sanders (assuming one of the owners) called me directly and provided a sincere apology on the service that was performed and the way I was treated. He assured me this is not how they operate and stated he did reprimand the technician and service manager for their lack of complete diagnostic and bogus estimate. In addition, he stated he will be providing a full refund for the service call and diagnostic charge. Not many companies would have taken the time to call a customer directly (he even provided his personal cell) to offer an apology and even go as far as providing a refund. I could sense the frustration in his voice about what occurred. That goes to show that he really does care about how his customers are treated and wants to ensure the highest level of satisfaction. This company should not be dinged for an unfortunate incident or a few bad apples (I was referred by someone who highly recommended them) and I will be keeping them in mind for future service needs.

3/20/17
Absolute CROOKS. I clearly explained my problem with my Water Heater over the phone and what needed to be done. They said they needed to send a technician out ($90 fee) to do a diagnostic (another $40 fee). Fine no problem you needed to see the issue in person. Well the ""diagnostic"" took a whopping 3min in which the technician was able to tell what the problem was. Even though I showed him the issue, told him what the manufacturer said the issue was, and explained that I am getting increments of hot water so I know it is firing up randomly, he was certain that he knew what was going on and it was going to cost quite a bit of money and I am better off replacing my entire Water Heater. What a JOKE.

After he left I get call about an hour later from Sanders by some guy named Dave saying parts and labor was going to cost me $1,395 to fix! As soon as I hung up the phone with him I called the manufacturer back and got price quote for the two parts he said I needed to replace which turns out to cost $395 and $126. Do the math..they were trying to charge me approximately $900 in labor!!

The best part, the manufacturer said all I needed was the $126 part and I could replace it myself within 5min. They were right. Ordered the part and literally took one screw off, replaced the part, water heater fired up like nothing.

Never got a call back from this company, so what does that tell you? Steer clear of this company, they are only looking for big ticket services. Wish there was such thing as an honest handyman these days.

Trudy L.

Had the Company come out to fix outside lights, I was charged 390.85 just for them to tell me it would cost 10,000 plus to fix if I became a member. Will not be calling them again. It would not have given them any star but I had to.

Jeff W.

Home Improvement projects, steer clear!
It took several days to schedule an estimate for 2 1/2 bathrooms where demo was complete and I needed hook ups with new sinks and a shower which I purchased to get my home ready for sale. The serviceman that wrote up the estimate was VERY detailed, prompt, and efficient.

HOWEVER, despite SEVERAL follow up e-mails and phone calls, I never received a return contact with the actual estimate. 2 months later, I still haven't received an estimate! The courtesy of phone call goes a long way. Despite all of their billboards and advertising, I would NOT recommend them when there are others who actually WANT your money!

Arlen K.

Sanders is the only one we call. Good communication from scheduling to finish. Flexible, personable, and competent... Couldn't ask for more.

Lynn B.

I needed 2 small electrical jobs done. I was told that someone would be at my house between 8 a.m. and 12 p.m. on Saturday morning. So after sitting around all morning, I finally get a call at 11:20 that I was next on the technician's list and he was finishing up a job in Marlton that would take another 20-30 minutes. At 12:40 I get another call that the technician is finally on his way. I will admit at that point I lost it - I told the service representative that I had just wasted my Saturday morning waiting for them and that clearly my business was just not important to them. I have a hard time understanding why the technician, who had to know that he was not going to get to me until 1:00, did not just call me earlier in the morning to let me know he was running late. I could have gone out and run my errands and been back in time to meet with him. As I told the service representative who called me, Sanders is not the only game in town. Fortunately, there are a lot of electricians in the area who would be happy to have my business. This company was highly recommended to me. Guess what - I am not only going to tell my friends who recommended this company to me about my experience, I will also let others know. I would never recommend a company who is disrespectful of my time.

Marie B.

We've used Sanders for just about everything the last few years - they are wonderful - the crew is well trained and polite- never had any ""weirdos"" show up. I feel you get what you pay for- and being service contract members, we get nice discounts - and they will always work to give you a good deal on bundled jobs. Jack the electrician is great -highly recommended.

Lola C.

I came home from work one evening during a snow storm, and walked into a freezing cold house! My heat decided to just stop working :( My mom mentioned she had used Sanders Home Services in the past for an issue with their air conditioning and they were pretty good, so I called them. I have to say I was very impressed how fast they made it over, considering the weather conditions. The tech was super nice and even put shoe covers on before he entered. He found what the issue was in a matter of 10 minutes. He replaced the necessary parts and had my heat up and running in about 45 minutes. Overall I give them a high rating for their speedy response, friendly and competent customer service.

Brian L.

The service tech that came out was nice, but I can't give this company anything above a 1 star. I'll tell you why.

First off, it's Mr. Rooter. I specifically avoided that company because I knew they were over priced. So when a Mr. Rooter van pulled up, I already knew it was going to be an issue.

They came out to my house because I knew my sewer main needed to be cleaned out. He didn't have to do anything, we knew what it was. He flushed the toilet, watched it for 1-2 minutes. Had us flush an upstairs toilet to see exactly what I'd already told him - that any water we used was backing up into that downstairs toilet.

His estimate was $425 to snake the main sewer line, which is ridiculous! We have an access point at the curb (which he did show us, and was helpful in that regard). The breakdown was $89.00 for their service fee and an additional $308 for the work, plus tax on the job.

My neighbor ran over and showed me her bill from Anthony's plumbing that was a TOTAL of $107.00 for the same thing, minus using a camera (which isn't necessary, but Sanders didn't offer that option when I asked).

I paid the rip off $89.00 fee and called Anthony's. He came out within 2 hours and fixed the problem in minutes. They charged me the same that they did for our neighbor, $107. Our system is working great again too. It really upsets me that it cost us almost as much to have Sanders just come out.

Maureen P.

I called Sanders over a week ago to schedule an inspection of our heating system prior to the cold weather. I wanted the earliest appointment (so I could then go to work) and was told that I could have the first appointment (8:00 a.m.) on October 8. At 7:33 that morning, I got a call that saying that the technician was handling ""emergencies"" and asking he could come later. I said I needed to have the tech in and out by 9:45 a.m. so I could get to work on time. She seemed a little flustered, so I said I could probably walk home on my lunch hour, if she could schedule me after noon; and she said that was possible. At 3:00 p.m. I got a call saying that the tech was at the house before mine. At this point, I hadn't eaten lunch, I was really hungry, and asked if we could make my appointment for the first thing the following day. I was told that it was ""impossible"" because they were booked for the next week at least. I guess it was all right to inconvenience me but no one else. I got a call at 3:20 p.m. saying that the tech would be there in 12 minutes. I indicated that I had to clear my desk and probably couldn't walk home within that time frame. She answered ""We cannot have the tech just sitting around"", so I said I'd get there within 20 minutes (as it was, I got to my house before he did). What annoys me most about the situation is the fact that I was willing to work with them to accommodate their ""emergencies"" but they weren't willing to reciprocate. I've told my husband that, in the spring when the air conditioner needs inspecting, HE is going to have to deal with them. I'm done. On the flipside, the tech who came was very nice, efficient, and got in and out in an hour.