Sancho Services

Margaret L.

Believe others who have taken the time to warn you. Don't. Even. Not only is he very late, he's not certified to work on tankless hot water heaters.
If you have AHS, he gets paid a "service fee" to "diagnose" your tankless problem. He only "fixes" by replacing and since the water was running, the tankless was working. Not approved to work on tankless. Unbelievable!


BTW - I fixed it. Problem: I'd purchased a new shower head. New shower heads come with a flow restrictor to conserve water. A tankless system needs pressure to ignite. Solved: I removed the flow restrictor and was back in a hot shower.

Jim W.

Very happy with Sancho Services they were a dispatch from my home warranty company. They responded quickly, showed up on time and took care of my issue. Very easy to work with!

Meredith D.

I have had an issue with my spare bathroom since purchasing the house. I have had the contractor who remolded and another plumber come out and neither was able to fix the issue. While the water leaked into my living room from the tub I contacted my home warranty who sent out Sancho. The plumber they sent took the time to explain everything in detail and also fixed the issue. We can finally shower/bath in my spare bathroom with out creating a pool in my living room. I am so thankful for their kind, hard working and intelligent plumber Jamie.

C. M.

Buyer beware of this company(Sancho Services aka SOS) another American Home Shield contractor.This is a horrible company. They lied to me when they came out. I called because I had two leaky faucets and a leaking toilet. It took them a week to set up an appointment to come out. They sent a guy who alledgedly was a plumber, before he looked at my toilet, he said it sounds like excessive force was used on my toilet and he was recommending the warranty company not pay for repairs. He said he couldn't repair my faucets because he was just there to diagnose my problems and that he would be back once he ordered all the parts whenever the parts were in. They sent a different guy out 10 days later. This guy stated he had no knowledge of any parts ordered and said he would go the truck to see if he had any. He came back in and jumped on top of my vanity counter feet first with all of his weight and began jerking on the faucet with a pair of pliers. I asked him to get down as this was damaging my vanity. He then stated that would not do the work and left. This is a shady unprofessional business that works with American Home Shield Warranty Company. They don't have the proper tools to do the work.All the companies that work with American Home Shield are shady unprofessional contractors that I was very skeptical about letting them in my home because of their appearance. They look like panhandlers. American Home Shield contracts with these companies without verifying their credentials. The problem is American Home Shield.

Tamika L.

I did not heed the warning posted on here when I called my home warranty company American Shield for a leak in my ceiling. They are very unprofessional, rude, and did not resolve the issue or clearly identify the issue. I just wanted them out of my house as soon as possible. They then proceeded to leave the installation on my front lawn and never notified me that it was there. If you can, do not let this company seevice your home for any reason.

Monica M.

If you use American Home Sheild, DO NOT USE THIS COMPANY! request a different one. I set up a service request and was waiting for them to call me to set up an appointment to come out. I finally had to call AHS to find out why they haven't called and the receptionist lied to AHS saying she spoke with me yesterday and I cancelled. Lies. Call SAP, so much better and faster service!

Chereese W.

Called out for hot water heater through AHW and was out and fixed same day.

Sancho was able to fix in 30 minutes what took another plumbing company 4 weeks to never get fixed. I would highly recommend them. They also explained everything that was done and tested while on site.

Doug D.

If you are using a American Home Shield and they set you up with this service, immediately request a new company. Read the reviews on this company they are 100% true (kids in the background, no answer, no call backs, lying, etc)

Upon getting matched with Sancho Services, I received a call from the company saying they would like to schedule an appointment the following day. I asked what time and was told she would give me a call at 8 am tomorrow morning, since she gathers all of the service calls and then distributes for the day. I thought that was a bit weird but was ok with it. I then received an email that my service was scheduled between 9-1pm. This too I thought was weird since we did not discuss a time. I assume they do it to have the appearance they are setting up appointments.

The following day I received no call at 8 am, and I attempted to call 3-4 times between 8-9 am with no answer. The left a message on an automated VM at 9:18. I preceded to call back at 10:14 (no answer) and finally at 11:24 she answered. I asked what the status was and she said she would find out and call me back. Guess what, she didn't. I called again at 11:24 and she said she would send the plumber out after his next stop and she would call as soon as he is on his way. Guess what, she didn't. Finally, at 2:58pm I called her back asking where the plumber was, and she told me there was a family emergency and he never came in today..... ERRRRRRRGGG!! She lied the entire day and I wasted a vacation day sitting at home. I could have gone back to work.

Si P.

Incompetent, non-professional, careless, NOT RECOMMENDED!

There is a pipe leak between the exterior brick wall and the garage wall of my house. The water drips slowly to the concrete slab and seeps outside through the gaps on the brick walls. The green mildew grows in two weeks of the leak which prompted me to shut off the main water and treated the mildew. I called AHS to request service and the ticket was assigned to SANCHO Services. On Dec 22, 2017, two guys from that company came to my house, and they said they did not see any evidence of pipe leak. All they did was cut a little sheet rock onn the garage wall where the the main water line splits to the exterior faucet. Despite my words to describe the symptoms of the leak and my emphasis that the leak occurs in the space between the brick wall and the garage wall (behind the studs and the sheathing of the garage wall and behind the brick wall). The two guys then left and said if I found signs of leak, call them via the number in their business cards. After they left, I put my fingers along the pipe where the main pipe in garage wall splits to the outside faucet, I see constant flow of water into my hand. This is the leak which drips down to the concrete slap in the space behind the garage wall sheathing. I then used my phone to record the leak where there is a small opening on the garage wall. I called the guys within less than 30 minutes after they left and let them know I found the exact leak location, they said they would come back after XMAS although technically they can come back to get the work done.
After Xmas, I called SANCHO SERVICES again on Dec 28, I was told they would call me back. They did not. I called AHS who then called them, AHS got the same answer and AHS said to me that SANCHO Services would call me back on the next day. On the next day, Dec 29, a week after, i did not get any calls from Sancho services, i then called AHS again, and AHS then called them again, but not connected. Due to this leak, I have to shut off water at the outside meter box to cut off water to the whole house. If I go to restroom, I have to open the water at the meter in order to have water to flush the toilet, then I have to shut water off again. It's because the leak occurs where the main water supply pipe splits to the outside faucet and to the rest of the house. These guys are incompetent, non professional, and don't possess good customer service behavior, and they don't care about customers at all.
I do not recommend them to any one.

Jim L.

I agree with all the other reviews on here. They responded to an Old Republic Home warranty request. An urgent one, as the sewage main was blocked, one toilet had already overflowed and sewage gas was bubbling out of multiple shower and sink drains. But when does this 24/7 business want to send a tech out? 2 days later. So we wait the 2 days and by noon I haven't even received confirmation of the service appointment. When I call them, apparently it's because the ONLY tech with a snake called in sick. Well maybe they should have f*cking notified everyone with appointments for unclogging drains. 3 days after the initial call, the appointment is set, and confirmed between 8am and 3pm. Are you serious? 3 hour windows are frustrating enough, but this appointment might as well say we will be there sometime this week. 3 pm rolls around and there is no call from the tech or update from the dispatch. I call again. The response it, well I don't know where our tech is, but your appointment was the 2nd to last one of the day, so he could be there before 5pm. Wow Sherlock! And somehow you thought the appointment might happen at 8am being the last one of the day? This place is completely incompetent. Save your money. And tell you home warranty company that you don't want to use them either.