San Marcos Plumbing

Delinda A.

SAVED the day, more than once. Thank you SM Plumbing for making MOM's house a priority during bad weather conditions. Never was she out of water service until the repair was in progress. Repair was faster than expected. Thank you for removing the concrete covering the water line. Times like these days, hard to find a plumber committed in making the customer stress free over a repair.

update needed: Input for crew saved the direction per our plumbing priority's . Staff on site helped MOM rest easy. She was in good hands. thank you thank you

Did I add, they billed us. Payment no problem, was invoiced & bill - stress free mom

Katie M.

I put off calling a plumber for a while because I thought it was going to be a hassle. I called San Marcos Plumbing and they sent someone out the next day and my problem was solved in under 10 minutes. They are really kind people and trustworthy people who know what they are doing. They would be my first choice for any plumbing issues from now on, I would definitely give them a call!

Charles P.

Did business with this company for the past four years. I had a water heater go out that they installed and they said it was a warranty issue with the company they don't cover the water heater that they installed. Then I was made to feel like they did me a favor over the last four years for doing business with them! They don't stand behind the products that they install. Apparently I'm rude every single time I call. Horrible customer service from the office. I'll go ahead and buy my own water heater and install it. You've lost my business and my respect.

janet c.

I would not recommend this plumbing company. The men that were sent out from this company were unskilled and seemed lost about how plumbing works in a home.

McKenna W.

I have never been treated so rudely. I have a house I am remodeling which I do not live in. I scheduled a video test (for lack of better description) for Friday morning at 9. I forgot about it and the plumber called me at 9:13. I said, oh, I'm glad you called because I forgot about the test. He said I'm not going to be able to do it today because it's raining, I'll come back Monday. I said ok, no problem. Today, Monday, I went to the house in the morning. I was having windows installed as well. They were already at the house. I called (seeing that the plumber was not there and assuming he would call again if he did go) and left a very nice message saying I just want to be sure you all hadn't forgotten about me... I had an appt for Frid, raining, gonna return Mon, etc, etc. Give me a ring, thanks.
So, Katrina I think her name is, calls and says Maam, you weren't there on Friday, I said, I know, he called me. He said he couldn't do the work bc it was raining. I said, did I not give you the combo for the lockbox? She said no, which is possible, but I've had window guys, flooring guys, painters, bathtub refinishers, granite installers, etc and they all had the combo. But, two things,1. I could have easily jumped in my car and run over there or 2. I could have given him the combo. I thought the vid test thing happened at the clean out pipe anyway in which case, I would not be required to go at all! But it could have all been prevented if the plumber had said, I'm here, I need in. No problem. But he said he couldn't do the work for the rain which leads me to believe it would have been conducted at the clean out pipe now that I think about it. I would have gone over there, bc I wanted to talk to him about how we could do the work economically ie could we run new pipes out the walls instead of digging up the slab.

Back to the very rude Katrina, as I explained to her exactly what happened, she continued to interrupt and say that the work didn't happen bc I wasn't there. Not what the plumber told me - that he couldn't do the job in the rain. We set up an appointment for 9 tmrw, and then I said, I just want to be clear that the plumber said he couldn't do the work because of the rain, that I would have driven over if he needed and she said: MAAM I THINK YOU NEED TO FIND ANOTHER COMPANY TO DO THE WORK. Really? How hateful and God awful. I'm so sick of people being nasty. Then she hung up on me.

I will say, the plumber was perfectly nice the first time I spoke with him. I called to tell him what happened with this woman. He said he would have to look into it. I'm not sure that was the right answer. At any rate, I will remove this post with a sincere apology from Katrina. That was so uncalled for on her part. What a hideous human being.

Tristan O.

Showed up right on time, courteous and efficient service and although the part I needed was not in stock they made sure everything was put back together so I'd have water and service while the part is on order.

What more could you ask?

Highly recommended.

Diana E.

Recently we called San Marcos Plumbing for help with a hot water heater. The tech came and gave his advice without charging. We then called to have a sink replaced in the bathroom. They were prompt, courteous and successful. Can't ask for more than that!

Edwin V.

CROOKS. Being a landlord in need for repair on my property, while not present in TX, i looked these guys up online a first time. They claimed my garbage disposal could not be repaired and thus replaced it, "forgetting" to leave the removed piece in the property, as instructed. Giving them the benefit of the doubt, i called them for a second repair, this time on a faucet, to which they again claimed "could not be repaired". The replacement would be $350.(?!) An honest plumber from Austin charged $150 for changing a faulty sealing package.

Amber D.

Terrible! I had something serviced and the guy showed up huffing and puffing and cussing! They need to come out TWO times to give me a bid. Horrible customer service!! Don't use them

Christian U.

Had a busted pipe in my front yard while I went out of town. It was leaking over 1,000 gallons an hour! Called SAN Marcos plumbing and they showed up faster than I would imagine. Super polite guys too. They fixed the first pipe and found another break deeper. They fixed the 2nd broken pipe for no cost. Fixed up my enormous leak in less than 3 hours from when I called. I will use these guys for every plumbing problem that may come up in the future. Two thumbs way up!