San Juan Plumbing

Jane S.

Will not do business with them again. From the moment he arrived, the old guy seemed to not want to work and made comments about how hard it would be to remove the flange, how long it would take, etc. Like we had a choice since he'd already removed the toilet, and it was sitting in the middle of the bathroom. So he replaced the flange and re-set the toilet after I pointed out it had to be done. I asked him--for the third time--about replacing the shut-off valve since it was corroded. He finally told me he didn't have a valve on his truck, he'd have to go get one, and it would cost me for the time to drive across town to do that. I said, "I would think you'd come prepared for something standard like that..." and he didn't reply. Thirty minutes after he left, my husband got home and saw that he hadn't caulked around the re-set toilet. We called them and they agreed that that was standard procedure--but if they came back, it would cost us another minimum hour of labor--for 10 minutes' of work that he should have done when he was there. And they were very defensive about his overall behavior. We've used them in the past, as have other family members, but it's been many years. Apparently, things have changed. We'll be looking for another plumber.