Samon's Electric & Plumbing Supply

Old C.

Be careful of these guys. Our Condo Board wanted three estimates. The first two firms charged $0 for an estimate (Elite and Cartwright). So I didn't think to ask Caitco how much their estimate would be, and they didn't say when I requested the estimate. I was stunned when the estimator haded me a bill for $350!!! $20 was for gas, the rest for 20 minutes labor. Needless to say, the Board didn't chose Caitco. They figured deceptive practice before we'd even signed on didn't bode well for their behavior afterwards.

Richard P.

I would not recommend this company to anyone. They did some work for us four years ago and we have had problems ever since. Their crews worked hard and were professional . But the owner and the company has horrible customer service. They didn't return calls , filed papers incorrectly, over charged, insisted on being paid in advance... and now left a repair of one of their inferior parts incomplete over the weekend and told me to call some else. They were the first to return my call when the project started and aggressive to get the job but have been horrible and unprofessional ever since. The owner has bravado and a swagger and thinks he knows everything, he worked hard to get the job and never appeared on the site afree he was paid. $20,000 that I wish had gone to someone else.

Eddie R.

I called Caitco Drainworks to fix a pipe leaking in the wall behind the upstairs
bathroom toilet. When they arrived they said it would cost about $400.00 to
$450.00 to repair. They worked for a while and could not stop the leak. They
said that they had other calls to make and would return later with the parts
they needed to fix the leak. They did return and in about an hour the leak was repaired. Without prior knowledge they handed me a bill for $934.73
The price for the repair more than doubled. How can any business do that ?
I needed the water turned on for my handicapped son, so I paid the bill.
This happened in our Santa Fe house

Lisa G.

Had a great experience with this business. I received a note from the city that I had a leak, so I reached out to Caitco via their online scheduler, and within and hour I had an appointment for the next morning.
They came out right on time and found the source of the leak, advised me to get a new fixture for the tub and they'd come back and install it.
They did not charge for the initial visit and the cost of the visit to repair the issue was less than $500, significantly less than I expected.
The plumbers who came were polite and despite having to enlarge the space and cut in to the wall, he cleaned everything up so well you couldn't tell he was even there.
Fair prices, quality work and easy to schedule.

Leah S.

This company gave a completely bogus opinion about our older home in Santa Fe, saying it needed $10,000 in plumbing repairs due to failing connections to the sewer line. After getting another professional opinion(s), their claims turned out to be unwarranted, misleading, and unscrupulous. Shame on this company.

sharon l.

The job they did was fine, but they charged me $155.00 for 20 minutes of drain clean-out. Be Wary!

Paul L.

Had a very slow draining tub. Emailed Caitco on the weekend. They got back to me within minutes with a quote. Scheduled an appointment on a weekday. Got a call from Caitco on the appointment day saying they were on their way. Luis and Lester arrived right on time. They were very friendly and courteous. They showed me how to remove the stopper ( I had never seen one like this before) and got the tub draining like it was new. Overall great experience. Thanks Caitco, Luis & Lester

Barbara B.

DrainWorks does my Condo Association work as well as that in my Condo. Recommended them to a relative who recently bought a home in Santa Fe County. She, too, is as pleased with their work as I am.

Shannon P.

I'm not a yelper really, but I've been meaning to post on here for awhile about my experience w Caitco. My fella & I were $intimidated$ by the prospect of having to replace our sewer line from the house. We were up sheet creek. It sucks. So we shopped around. We got an estimate on the work from Caitco, got a second estimate from another place. Caitco beat the price. We went for it. The trench less style they did was awesome. Minimal yard disruption in the end. It's been almost a month & we are showering & flushing like normal people again! Justin was our guy & super on top of it. Lots of details go into a big job like this. Awesome team of folks. But the thing that really sticks out is when the tub was backing up a few days before the scheduled work. We asked if, perhaps, w the sewer job in just a few days, the crew could lend us a snake for this tub situation. Justin & his crew just came over (they must've worked late to accommodate our poop pickle) and got the standing gross moving through by snaking, removing traps, etc. They were trouble shooting & really trying to help us out. Above & beyond. Thanks team!

Judy N.

DrainWorks is a complete disaster. Stay as far away from this, rip-off incompetent company as possible. We built a house 10 years ago and were pleased with all the work done by the builders, including the heating system. Our radiant heating system worked perfectly for 10 years but then the heat went out. The company that installed it no longer does maintenance so we called DrainWorks. They convinced us that the remedy was for them to replace our copper boiler with a cast iron one at a cost of $10,000. We followed their advice and our heating system has never worked properly since. Further, Drainworks charges a fee every time they try - and fail - to diagnose the problem. They are one of the worst businesses I've ever come in contact with.