Sameday Plumbing Servicez

Anthony L.

2.5 stars?!? This is crazy. How can they be that high. This plumbing service is completely unqualified to properly perform any diagnosis or repair. We recently put in a ticket due to a kitchen sink leak. We were uncertain where the leak was coming from or what was causing the leak. Frank came out and assessed that it was a valve and tightened the valve. Unfortunately it started to leak the next day. We called back, Frank came back out said the valve was tightened and that there wasn't more for him to fix. Again it started to leak and we called back at which point Frank was very combative saying he fixed the valve, however in his air of being defensive we said it seems like the actual problem wasn't assessed right. He asked us to make a diagnosis over the phone which of course not being the experts, didn't know where it was coming from specifically. However all he could say was the valve was not leaking. Despite trying to get on common ground to determine how we can get this fixed, Frank became even more rude, combative, and defensive calling me the plumber. I'm sorry that he's sensitive and got his feelings hurt due to clearly making an incomplete assessment. But the fact that he started to have a little boy tantrum being defensive and calling me the ""plumber"" I felt as if I was in a conversation with a 10 year old boy. Obviously good customer service is not at the top of the list nor is completing a job. Now we have a flooded sink and all Frank could say before hanging up on me is that the valve is tightened. If you want an incomplete assessment, an attitude of a 10 year old boy, a leaking sink after two visits, and, well, the ability to tighten a valve... Call Frank and company. If you want it fixed correctly by a professional plumber call someone else.

Myra S.

I was recommended by Choice Home Warranty, they sent a guy name Nicholos to my home to fixed my tankless water heater. They took my $75 fee and did not come back to repair my water heater. I was scam twice with these people. These people are unprofessional. My husband tried calling them and they would not answer there phones. I would not rate this scam business with a ten foot pole.
I would not be surprise if they got someone they know to write a good review, to make themselves look good. Do not believe your home warranty. This company is tacky and will just take your money and not contact you.

Javed Zamir K.

Sameday Plumbing was sent out by the warranty company. The technician arrived on time, Great! But from there everything went bad. First question he asked me, did you break it? That's very unprofessional and why would anybody break their own house. That gave very bad vibes. He accesses the issue and told me he will change a part and carried on to change something totally different which had no relation to the issue. The issue was still there. Called the company again and the same technician came out. Came in for literally 2 minutes and said he will order the parts and that he has to cut open the wall. Cut open the wall to fix a faucet, REALLY! They just want to make money because whatever he wanted to do was not covered by the warranty. And the worst part he never ordered the parts or contacted the warranty company to update on the repair. I gave them 2 weeks and contacted warranty myself and they had no information. Asked them to send out a different company and they are fixing it without cutting the wall.
Sameday plumbing is a very bad company. I guess the technicians don't know what to do and they need to be more professional. I wish I could give zero stars. Please stay way from this company at all cost!

Teresa R.

Same Day was recommended by our home warranty company. I was a bit concerned because of the negative reviews, but I have to say, we had a great experience!

Frank was very friendly and repaired the constant clogging of our toilet as well as updated some parts in our 20 year old toilet.

Elaine K.

My home warrantee company sent Sameday Plumbing Servicez to fix my hot water heater as it was leaking. The guy said the tank was cracked before even looking at the problem and home warrantee was going to charge me nearly $1400 for the replacement. I asked for them to shut the water off to the hot water heater so It wouldn't keep leaking and he refused. I called another guy, it was one of the copper hoses leaking, the tank is fine. Cost was $200 to fix. Sameday Plumbing Servicez either has incompetent techs or outright dishonest.

Kayla Mae M.

Never, Never, Never use this company!!! They cut a load bearing wall to fix a leaking pipe. Their people are incompetent and do not know what they are doing.

Karen A.

Poor customer service, do not return phone calls, supervisor do not follow through with customers concerns. Technicians are not competent and they claimed I had a slab leak for my wash basin and they did nothing as for as inspecting to see where the leak was coming from. Ron, the supervisor at Same Day Plumbing never came out to inspect and made up an unfounded diagnosis. The warranty home appliance insurance company was on life support and outsourced their customer care service to the Philippines. Will patronize a reputable Home Appliance Company and will be more careful in going with shoddy insurance companies and vendors because they deal with vendors that are just like them, not responsible and charge for a high service fee just to show up and do nothing.

Jenni F.

The service was absolutely disgusting, I wish I could give them negative stars. Our water heater broke, so we filed a claim with our home warranty and SameDay Plumbing accepted it KNOWING they were not able to come out for an entire week. A few days go by and they get our hopes up saying that someone can come in the next day. Within 30 minutes they call back to say ""Whoops, turns out he doesn't work with tankless heaters, nevermind."" Days later the original appointment comes. The time window is 7am to 11am. At 10:50 he shows up and sits in his car for several minutes before finally noticing that we're standing at the garage door waiting. He comes in, doesn't even touch the water heater, and asks what's going on. We tell him that a code is flashing (which we already told them a week before over the phone), he looks up the code on his phone and says he needs to submit his report to the warranty, and that they should get back in a couple days. A couple days pass by and we call SameDay asking for an update. They tell us that they haven't heard yet from the warranty company about the report. We call the warranty company and they say they never received a report. Both myself and the warranty company then make several attempts to contact SameDay and never hear back. So now here we are, on our third week without hot water. Honestly feels like a scam company, and I will be reporting them to the Better Business Bureau.

Carole E.

If I could rate a minus one star I would. Put in a claim with my home warranty company for a repaid to my toilet. They set up an appointment with Sameday. They had a window of 7am to 11am. By 11 when there was no call or text or any communication at all, I called Sameday and left a voice message and I also sent them a text. By 12:30 and no response, I called the Home Warranty company. They called Sameday and was told they would check with the technician and see what the hold up was and would call me back in a few minutes. They never called me back, at 2:30 I called the Home Warranty company and requested that they get me a different company. If I can't even get a courtesy call from this company, can you imagine how competent their plumber is. No thanks!

Jyoti M.

They are sitting on water heater repair issue for 21 days. Response is pathetic. They have no clue. The lady on the phone does not the status of when the repair will happen and the so called supervisor is absent all the time