Same Day Service Plumbing, Heating & Air

peggy c.

Review number one: So Far, my huge copper repiping job and drain replacement has been going ok. The job supervisor is trustworthy experienced Rick. I'm in Vallejo. I was unable to get a local plumber to answer me or come over when my ceiling started leaking. I hired Same Day because they answered the phone. Be aware, this company is in Winters, and it is a long commute for the plumbers. This naturally alters the length of time to complete the job, and the ability to get out to your home quickly.

This is my first suggestion to Carwin B. Please let your receptionists answer the phone without saying ""How can we make you smile today?"" It adds insult to injury when you are not able to get out to the customers' home because it is the weekend, and the customer has to go with no water for days. I feel sorry for them, because obviously they are not going to be able to make us smile when we can't get Service on the Same Day.

Joy T.

The Service Plan is a complete rip off. They wanted $350 to put in the new garbage disposal I had, that's the labor cost with the discount on the Service Plan. I had another plumber put it in, took him 1 hour, charged $115. They always come late & have called to say their not coming at all, more than once. I told them how I missed work for these appointments, they don't seem to care.

Linda B.

Unfortunately my rep did not introduce himself and I do not know his name.
I called Monday morning and talked to a nice person at same day service and told her I simply needed someone to come out and snake my main line that we have had problems with in the past with roots.
I changed companies because of same day Services reputation and decent prices.
I had a plugged toilet and tub for already 24 hours.
The rep came out I showed him the clean-out and he did not back his truck in and run a snake through the main line. Instead he... knowing that I am a renter and a senior citizen
....said he had to contact the landlord who had already gave her permission and credit card information in the morning.
He sat in his truck and 45 minutes later he is sending an email to my landlord for an estimate of almost $700 and cannot guarantee the results.
""What happened to snaking the line""!!#
He asked me why I was upset and I said why can't you back up your truck and run a snake through my clean out...
He was out in his truck for over an hour writing up a quote and emailing it to my landlord.
I spoke with my landlord and she asked me to tell him to get off the property.
28 hours without a toilet I spoke to the supervisor of same-day service and she was sorry they could not send anybody out.
I am sure they have good plumbers and I am sorry to say this guy will probably be back out on the streets tomorrow
wished I had his name.
PS when my landlord talked to him on the phone ..she said could you just please Roto-Rooter the main line and get my renters toilet working... He said ma'am that's a different company!
True Story
This post forced me to select a star.

Gene M.

Management from the company and I traded messages and they resolved the issue with me. Thanks for quickly making it right.

Rhonda S.

Scam Alert! Have been a Same Day customer for 13 years, so I called them about a leaking toilet. The technician inspected the toilet then gave me a quote for $375 to replace the seals and $850 to replace the toilet completely (that was after $50 off for a coupon). Since that seemed high, I had a friend come check out the toilet. Turns out, 2 of the 3 bolts attaching the tank to the base were loose. One bolt fell off in his hand when he touched it. The whole tank was wiggly. After he tightened the bolts so the seals were held properly in place, the leak stopped. Same Day Service charged me $49 fee and tried to sell me on a $375 valve replacement or an $850 toilet when it was just two loose bolts. I hate to think how much money I have paid over the years for repairs and replacements I did not need.

donald w.

Rip off. Is there such a thing as negative stars?

Two days ago I placed a non urgent request for de-rooting my sewer main line as my toilets were starting to slow in their flush.

I need to de-root almost every year. Have done so for years.

Responding to the $89 Main Line Special-Same-Day-Service AD which I found on the internet, I scheduled the appointment.

Having been around the block (I am 65) I was careful to ask if there were hidden costs. The sales lady/ scheduler said... ""O' no. It'll be $89. A $49 service call will be waived if we do the work. It will be $89. I said great, I just need the de-rooting"".

When the plumber showed, the toilets were starting to back up.

(I informed the plumber the toilets were starting to back up and I immediately realized that was a mistake, since now, things were more urgent and he thought he had me. Although he doesn't know me and doesn't know that I can hold it if I have to).

I showed him the access hole and said I needed the roots run out using the $89 special. He said... ""Well... the $89 main line derooting requires running the cutting lines back and forth... (that would be work) but we can only do that after we run a camera to ""diagnose"" and that's not included...."" Diagnose what? I diagnosed it for him.

I feel like George Banks in Father of the Bride.... There are 8 hot dogs in a package and 12 buns in a package.... Some big shot at the Bun factory got together with some bigshot at the wiener factory ... and they intend to rip off the American Public. George Banks is not going to take it anymore!

I sent the fellow packing. Rip off. The plumber was probably 55 years old or so. Seemed nice enough. Seems like he would have learned the Golden rule at such late point in his life.

Don W.

Debbie C.

Find someone else!!! This company is awful. I have a backed up sink since the weekend and i called today for a ""same day service"" plumber and they said that they can't come until march 22nd! That is exactly 30 days from now!! Change your freaking company name!! I asked if they recommended someone else to help me and they simply and shortly said ""no!""
Horrible customer service!!!

Marie A.

Awesome service provided by Zack! Extremely detailed and thorough! Speedy service and very professional!!

Maribeth E.

Awful customer service ever. Nothing like taking the day off, waiting only to have them cancel. No explanation, just sorry. Then offer to reschedule - but again with no promise they can keep that appointment either. Both secretary and manager just laughed it off. I called Bell Brothers after i hung up, they were out within 2 hours!!! Save your peace of mind and schedule with a company that is professional, courteous, flexible and willing to be respectful of your time.

Angel G.

Unethical, price-gougers. Quoted almost $700 to replace a $100 garbage disposal. Save yourself the $49 consultation fee and call someone else.