Same Day Service Plumbing, Heating & Air

D C.

I was very pleased with the service that I received from the lady's in the office to Corky the technician that came out for the service call. They were on time, professional, and very thorough. Looking forward to doing more business with them. Thank you

Cole W.

I mean you have got to be kidding me. Water heater was not working at our business. Manager called and said the technician quoted 4,682 dollars to replace the water heater?????? Wth??? Said it was shot and they don't make parts for it any more. Um....ok...called another company for a second opinion. Turns out it was just the pilot light that was out. 75 dollar service visit and now there is plenty of hot water. This is an absolutely DISGUSTING AND SHAMEFUL SCAM. They can come off with all the bs about professional technicians, workers comp( which is outrageous) etc.... etc but what a joke of a company. RUN AS FAST AS YOU CAN AWAY FROM ANY COMPANY THAT HAS A 2 STAR YELP RATING AND HAS BEEN IN BUSINESS 30+ yrs. YOU HAVE BEEN WARNED.!!! Proceed with extreme caution

Eva H.

They never disappoint. They honored a 5 year partner contract on my rental property even though I didn't live there. They inspected the up and downstairs AC units and serviced free of charge. Ashley who has a knack at providing the best customer service understood the urgency of my last minute request (buyers request to inspect) and a technician came out the next day. Thank you!

Claire B.

I have never written a review on Yelp, but I use it as a resource. I also don't like to adversely effect a business. Same Day Service Plumbing has no problem adversely effecting a person's bank account. We needed a new water heater. Bill arrived in a timely matter and agreed our old water needed replacing. After doing some figures he told us he would give us a 10% ""senior"" discount. A new 50-gallon water heater would cost us $3200 with the discount. Hmmmm....that seemed high to us, but we hadn't bought a new one in 17 years. After doing some quick research we found out a new water heater, installed, is between $1,200 and $1,500. We purchased our own unit at Home Depot and a local plumber (whose company name matches his work), arrived the next morning (Saturday) and installed for $425. The real ""crime"" here is the unknowing person that needs plumbing help immediately and simply doesn't know they're being ripped off. What about the elderly on fixed income? How do these businesses owners sleep? Their hourly rate, in our case, was $1500 per hour. (Bill said it would take two workers two hours) Shame on you Same Day! Shame on you Bill! We were told by people in the industry that the owner actually sends his employees to seminars to teach them how to get more $$$ for jobs. Your business practice is predatory. Karma.

Bill B.

Stop! Don't let these guys even come to your house. I have a drip from my hot water heater. I was told it needed to be replaced and it would be $3800! He said it was about $800 for the hot water heater and $3000 labor...and it would only take two hours! I'm sure that our nice neighborhood influenced his quote...Ripoff artists!

Elizabeth B.

They were quick,efficient ,and on time. I was able to get a same day appointment which I really appreciated. I received a phone call prior to arrival. They were upfront on their pricing and even offered me $50 off my services. They had the problem fixed with an hour of arriving. Bill the technician was very through , reliable and easy to work with. H was very skilled and dealt with my stubborn older plumbing system professionally. He didn't mind my inquisitive nature and answered my questions with a smile. I received a followup phone call the next day. Excellent customer service - will use again .

Romeo P.

Martin did an excellent job during the annual inspection of our water heater and showed me how to flushed the water heater, recommended to do it every six month and to look for sediments in the water because where we live has a hard water. Our furnace is old and no longer working and gave us a no obligation estimate, he provided options to choose if we decided to replace it. He showed other products to be added just in case we decided to go with his estimate.

Paul H.

We've used Same Day Service for many years. We joined their preferred customers roles (think repeat business with a discount) We've always felt that we got prompt professional service. Same Day Service places a great deal of emphasis on a positive customer experience from the minute they answer the phone to the trailing marketing pieces their technicians leave the consumer.

Our recent experience unwound all of that. It just wasn't the same Same Day Service.

Miscommunication bordering on misrepresentation of products discussed for our project. Sloppy workmanship and questionable professional third party contractors and an HVAC guy quoting plumbing needs is bad.

Shabby workmanship. Part of our project was buying a new water heater and bringing its installation up to today's Municipal Code requirements. The work looked as if someone's drunken brother-in-law installed it. I sent photos of the completed install and Same Day Service sent a 'supervisor' out. He agreed the job was messy.

Shabby workmanship on top of wrong product. I wanted an in-line, on-demand hot water pump installed so as to get more immediate hot water when the taps were opened. ""Yeah, yeah, yeah No problem, that'll add another $1500."" What we got was an undersink unit in the master bath, similar to those sold at Home Depot for a couple hundred bucks. NOT an in-line pump to service our house but one bathroom. It didn't work very well. It had been installed backwards re: hot to hot, cold to cold lines.

The 'Supervisor' took the time to correct the heat pump installation mistake the day of his review of the water heater fiasco. He scheduled a return visit to address the water heater. He revamped the install, and added another line to the heat pump so both back bathrooms can benefit from the pump.

Professionalism Vaporized. Our heating system, although only ten-ish years old was replaced. The ductwork was original to the house and was clad in asbestos insulation and needed to be removed by a certified Asbestos removal company. It added another week to our heater-less house over the holidays.

The team that arrived to address the asbestos work were riding in an unmarked work truck, no company name, no contractor's license number. They could have been day-workers picked up in a Home Depot parking lot for all we knew. Sealing the vents seemed to be a secondary thought. We now have holes in our ceiling where something happened.

Miscommunications to wrap up our experience. When we were brought the ceiling damage to Same Day Service's attention we were told that that was a third party issue. I guess we'll have to cruise the local Home Depot's in search of the remediation team No further information was offered by Same Day Service.

Miscommunications continue. We we reminded at the completion of the heater install that we, the homeowners, had to arrange for a HERS test in order to get the final permit signed off. When I called Same Day Service to get a recommendation I was told I didn't need a HERS test. When I called for my final, the city inspector said I needed a HERS test. I was again told by Same Day Service our work was exempt. I went back down to city hall and their desk officer had to call Same Day Service for clarification.

Turns out Same Day Service left what's known as 'the boots' in place in their ducting replacement. The remediation people just saw into the existing ducts, leaving behind the portion of the ductwork that connects to the duct and the home's interior vent. Leaving behind a portion of questionable ductwork, 'the boot' and any asbestos tape that may have been used.

I outlined my experience in more detail and sent it both snail mail and email to Same Day Service. No response.

The Same Day Service club did nothing to insure a good experience, nor did it afford us any break on the price. We were given a 10% discount for paying cash. Probably motivated by assuring payment with a credit card would not be frozen while we sought resolution...

Keith J.

Talk about price gouging. Needed minor furnace repair their quote was over $6000. Said my newer furnace was junk and not worth fixing.
Had it fixed by another shop fix it for $125. Other shop laughed and said that Our furnace was top of the line and is in perfect shape.

Also Quoted $18,599 to replace toilet and small portion of floor. Minus Senior discount of 10%. Must do great work, If you have deep pockets.

Don't waste your time. They are trying to make back end money on their high financing package. Working the 4 square like a car deal?

Robert W.

Not a good experience for me. Asked for a repair to a small leak at the base of my toilet. Was quoted a range of cost from $1076 to over $3,000 !!! As far as I could tell there is a wax ring, a metal bracket and of course labor and the potential to sink two new concrete anchors. I did 3-4 of these with my Dad but was feeling lazy, but not stupid. The two stars average is deserving.