Sam Wexler Plumbing

Michael B.

Waited around all day only to have them call and cancel appointment. No second chances. If they can't even get the showing up for work part right they don't deserve anyone's business.

Anthony I.

I had called Sam Wexler Plumbing almost a month ago to get an estimate on a toilet replacement. The tech came out, inspected the old toilet (and a few other concerns), then priced out a toilet and told me it would arrive within a few days. I also had to put down a deposit on this toilet at the time of ordering.

For 3 weeks, nothing. I must have called almost a dozen times over that time period, and was told that they didn't know where the toilet was, or that the supply house was back ordered, I was even hung up on and didn't receive calls back that I was promised.

I finally got in touch with the office last week, when they confirmed that the toilet had arrived, and the replacement was scheduled for today.

The tech that arrived to do the work was personable and polite....but after installing the new toilet, it was discovered to have been the wrong one. The tech apologized, and went to swap the incorrect toilet at the supply house...which left me toilet-less for almost two hours. He had also taken the keys to my building's service lift, which the front desk called me about maybe ten minutes after he left.

Overall, a poor experience that I wouldn't repeat if I had to. What should have been an easy toilet swap turned into a month long ordeal that has been a very expensive lesson. It wasn't the tech's fault, rather a communication breakdown that lost them future business.

David J.

Did not show up between the hours promised - quoted & paid $400.00 more than my neighbor who had same model install - rip off

Lauren O.

This was incredible disappointing. The plumber who came out to offer the estimate was professional and courteous. I cannot say the same for the person they sent to do the work. The plumber was rude, looked dissolved, and exhausted. The finished product was sloppy and required us to contact another plumber for repairs. Poor customer service.

Arin W.

Longtime client here. They actually show up when they are supposed to, and do the job as I expected. They guarantee their work, but luckily I've never needed to use their guarantee as the job is done right the first time. Four stars instead of five because they are on the pricey side, but ... hey, you get what you pay for.

Michael M.

While I'd had very good experiences with this plumber before, my last one was not very good at all. Someone from Wexler had come out to clear my outside drain who clearly didn't know what he was doing. He failed to clear the drain and as a result his supervisor suggested someone coming out with their jet cleaner. I suggested that someone else come out and try again. They sent another plumber and this one did the job, explaining to me that the drain has a particular type of trap not usually seen and the plumber who'd come out before him probably wasn't familiar with it. Since I'd paid $185 to the first plumber who failed to do the job I asked for a reduced rate for the second one. They suggested $150 which I agreed to given that the job was urgent since I was not able to use either toilet in my home. After the work was completed I spoke to someone in the office a number of times and pointed out that I'd paid twice for the same work and that the successful job came with a 30 day guarantee. I asked that they waive the second fee. The woman in the office was very nice and assured me that she would speak to her boss about it. Well just now I discovered that they deposited the $150 check that I'd written without telling me of their decision. Since this drain is an ongoing annual problem for me I had thought I'd be relying on them to do the job, but given what they've just done I will definitely find another plumber.

Donna T.

AWFUL CUSTOMER SERVICE. The plumber was incredibly rude, aggressive, combative, and incredibly disrespectful. We've been running our small business for 20+ years and never dealt with behavior like this. All around horrible, horrible people to deal with, terrible experience. Seriously, avoid this business!!!!!

Laura R.

Terrible experience. They scheduled dates with us THREE times and cancelled and didn't show up any of those times. I had heard great things, but I guess they got to big to service the little people anymore. WOULD NEVER RECOMMEND.

Abby B.

Making an appointment here was easy, but on the day of the scheduled appointment, no one showed or called. The following day, I received a call from the company asking to reschedule. Turns out, there was a communication mix-up - no big deal, it happens. We rescheduled - two more times to be exact.

The rescheduling part was not a huge deal, but if our problem had been major, it definitely would have been an issue. That aside, when the plumbers finally showed up, they were thorough and personable. This had not been our first estimate and the guys said pretty much the same thing the other companies did (the water in our basement was probably coming from our neighbors - turns out, it was).

The problem with Sam Wexler was after the plumbers left - one of them came back to collect the $150.00 fee. This was the first time I had heard about this fee, despite all of my phone conversations with the receptionist. The plumber was extremely nice about this and waited as I phoned the company to inquire about the fee. I asked the receptionist if there was a fee (yes) and said this was never mentioned to me when I set up the appointment. Even if she forgot to mention it initially, we spoke on the phone several times due to the rescheduling. I didn't end up paying the absurd fee, but I feel as if this sort of information should be disclosed in the initial contact or on their website. Had it been, I would not have chosen this company.

I learned my lesson - inquire about fees. Unfortunately, some companies are not up-front about it (but there are many who are and who do not charge just to tell you what they think the problem is!)

B C.

Very poor customer service. We called at 9:30 AM to have our sewer line snaked out. The lady said someone would be here between 11:00 Am - 3:00 PM. No one showed up by 3 PM. We call them. The lady said the plumber got tied up at another job and would be here by 5:00 PM. She calls back at 4:00 PM to tell us they won't be coming out until the following morning. They were going to charge us around $180 for the work. We called Horizon, they were out in three hours and only charged us $99. I will never call Sam Wexler Plumbing again.