Sam Wexler Plumbing

Arin W.

Longtime client here. They actually show up when they are supposed to, and do the job as I expected. They guarantee their work, but luckily I've never needed to use their guarantee as the job is done right the first time. Four stars instead of five because they are on the pricey side, but ... hey, you get what you pay for.

Michael M.

While I'd had very good experiences with this plumber before, my last one was not very good at all. Someone from Wexler had come out to clear my outside drain who clearly didn't know what he was doing. He failed to clear the drain and as a result his supervisor suggested someone coming out with their jet cleaner. I suggested that someone else come out and try again. They sent another plumber and this one did the job, explaining to me that the drain has a particular type of trap not usually seen and the plumber who'd come out before him probably wasn't familiar with it. Since I'd paid $185 to the first plumber who failed to do the job I asked for a reduced rate for the second one. They suggested $150 which I agreed to given that the job was urgent since I was not able to use either toilet in my home. After the work was completed I spoke to someone in the office a number of times and pointed out that I'd paid twice for the same work and that the successful job came with a 30 day guarantee. I asked that they waive the second fee. The woman in the office was very nice and assured me that she would speak to her boss about it. Well just now I discovered that they deposited the $150 check that I'd written without telling me of their decision. Since this drain is an ongoing annual problem for me I had thought I'd be relying on them to do the job, but given what they've just done I will definitely find another plumber.

Donna T.

AWFUL CUSTOMER SERVICE. The plumber was incredibly rude, aggressive, combative, and incredibly disrespectful. We've been running our small business for 20+ years and never dealt with behavior like this. All around horrible, horrible people to deal with, terrible experience. Seriously, avoid this business!!!!!

Laura R.

Terrible experience. They scheduled dates with us THREE times and cancelled and didn't show up any of those times. I had heard great things, but I guess they got to big to service the little people anymore. WOULD NEVER RECOMMEND.

Abby B.

Making an appointment here was easy, but on the day of the scheduled appointment, no one showed or called. The following day, I received a call from the company asking to reschedule. Turns out, there was a communication mix-up - no big deal, it happens. We rescheduled - two more times to be exact.

The rescheduling part was not a huge deal, but if our problem had been major, it definitely would have been an issue. That aside, when the plumbers finally showed up, they were thorough and personable. This had not been our first estimate and the guys said pretty much the same thing the other companies did (the water in our basement was probably coming from our neighbors - turns out, it was).

The problem with Sam Wexler was after the plumbers left - one of them came back to collect the $150.00 fee. This was the first time I had heard about this fee, despite all of my phone conversations with the receptionist. The plumber was extremely nice about this and waited as I phoned the company to inquire about the fee. I asked the receptionist if there was a fee (yes) and said this was never mentioned to me when I set up the appointment. Even if she forgot to mention it initially, we spoke on the phone several times due to the rescheduling. I didn't end up paying the absurd fee, but I feel as if this sort of information should be disclosed in the initial contact or on their website. Had it been, I would not have chosen this company.

I learned my lesson - inquire about fees. Unfortunately, some companies are not up-front about it (but there are many who are and who do not charge just to tell you what they think the problem is!)

B C.

Very poor customer service. We called at 9:30 AM to have our sewer line snaked out. The lady said someone would be here between 11:00 Am - 3:00 PM. No one showed up by 3 PM. We call them. The lady said the plumber got tied up at another job and would be here by 5:00 PM. She calls back at 4:00 PM to tell us they won't be coming out until the following morning. They were going to charge us around $180 for the work. We called Horizon, they were out in three hours and only charged us $99. I will never call Sam Wexler Plumbing again.

Zac K.

This was a joke. I called to get an estimate on plumbing services and explained to the lady who answered the phone everything that needed to be done. The guy came out pretty much laughed in my face and said they don't do some of the basic plumbing needs I needed completed. I had to take off of work for a guy who was late and decided to laugh in my face. Then he said he would write up an estimate for the things he could do. I had to call three days later to the rude receptionist telling me they are not bidding my job.

Terrible customer service would never recommend this company.

Julie C.

Your work is terrible. You charged us $225 to fix our leaky toilet...3 months later we find the leak has never been fixed and you refused to offer us a deal to fix your mistake. You say your work is guaranteed....what a lie.

Jim B.

This is totally honest review. DO NOT USE SAM WEXLER PLUMBING! They will try and rip you off and their service time is horrendous. The pilot light on my 8 year old Whirlpool water heater went out on Monday night. I couldn't get it re-lit. Called Sam Wexler on Tuesday morning and they gave me an appointment for Wednesday...great! That was about all they did well. Wednesday morning they called me and cancelled appointment and said they would come Thursday. Thursday they came...told me the thermocouple needed to be replaced on the water heater, but my water heater won't accept ""universal parts"" so they would need to order a new one direct from the manufacturer. IT WOULD TAKE A WEEK TO COME IN. My family (including 2 young kids) suffered through a week of cold showers and baths. On the day they were to come out with the new part I received a phone call from Sam Wexler's dispatch office telling me that the part had not yet come in and it would be ANOTHER WEEK!!! At this point, my frustration boiling, I called another plumber. He came out that day. After tinkering with the water heater for 5 MINUTES he got the pilot restarted!!! NO REPAIR WAS NEEDED AT ALL. Additionally, he told me that the water heater would have accepted a universal thermocouple because the one currently in it was a universal part!! DO NOT USE THIS COMPANY...CUSTOMER SERVICE IS AWFUL AND AGAIN, THEY WILL TRY AND RIP YOU OFF.

Michael W.

I would advise people not to use Sam Wexler Plumbing for anything. From the first phone call I made I should have sought another plumber. We had an entire bathroom re-done and it was an absolute fiasco. At one point there were 4 men in the bathroom and they had the hot water running in the toilet upstairs and there was no hot water anywhere else. The week long project turned into a 6 week project. They damaged the new tub and so the tile had to be ripped out of the shower area so a new tub could be reinstalled. Years later, the electric they had put in the bathroom, I had to pay almost $300 to have a licensed electrician to repair their poor workmanship which could have burned down my house. I called numerous times, but the management cares nothing about the quality of their work- they got their money and too bad for me that the installation was terrible. You would be better to run a garden hose outside for your plumbing needs than to use their company. Michael W.