Sam Mechanical

Alyssa D.

Steve installed our air conditioning system about a year and a half ago. When my husband called he was quick to respond and send his team out to do the installation. A year ago we realized we needed another unit and again Steve was quick to attend to our needs and sent his team out in a timely fashion. Recently, when we felt our air conditioning wasn't working as well as it should, Steve drove out to our home and corrected the problem with no further issues. He also told us that each year he will send someone out to do maintenance on our units so we will never have any issues. Thank you for all of your help!

Dee P.

SAM Mechanical installed my Sears HVAC a few months ago. The owner was helpful when it came to scheduling a time to view the location for the project. He accommodated my work schedule and was even early. A very rare occurrence when it comes to almost companies. They didn't bring a vacuum to clean up after themselves so I was left to clean my house. They made unnecessary holes in two walls and left me the chunks of wall/sheet rock to clean myself. They knocked my phone line out of service while they were in my attic. They also knew the unit wasn't working correctly before they left. But they were so busy worrying about the time and their desire to go home, since this job took longer than usual to complete ( bc they had to go to Home Depot to buy materials to fix all the holes) that they left fully knowing that my HVAC unit wasn't working correctly. The unit wouldn't turn off and I ended up having to put my heat on to warm up my 60 degree house. The only way I could control the unit for 4 days was via my circuit breaker. Again the owner was helpful and came to my house personally to try to help resolve the issue. He accommodated my work schedule yet again and was able to resolve all issues - phone and unit. That being said, all of in all, I'm disappointed in both Sears and Sam Mechanical for all of the other problems that occurred the day of install.

Mike V.

Steve, from Sam Mechanical, is the master HVAC tech who we recently hired to resolve some air conditioning issues. Steve was professional, proficient and clean, which has not always been my experience when dealing with plumbers. Steve resolved all issues, and now our A/C is cranking out cold air again! Thank you Steve!

Lynn T.

Great company. Steve is friendly and knowledgeable about his industry...Highly recommend!

Robert K.

Steve, the owner of SAM Mechanical, is always giving 100% effort. He has come to my house in the middle of the night when I had a heating issue and on a weekend when I had an AC problem. His work is the BEST and always very clean and professional. I have met several of his technicians and they are top notch as well. While this is a smaller firm than some out there the service is, by far, the best I have received when compared to the bigger companies out there. Steve is very responsive and knows how to take care of his customers. His prices might not be the lowest BUT he stands behind his work and his expertise in the HVAC arena. He knows his stuff and does not upsell a project. He has gone over and above to save me from replacing my units and has only done so if the situation warrants it. He also took care of my father's heating issue in record time (less than 2 hours). SAM Mechanical has earned my business and loyalty as long as I need an HVAC specialist.

Krista P.

I would not recommend sam mechanical. The owner/salesman is just that a salesman. The workmen that come to your home are not the best. If you go thought home depoit you will never get the 250.00 gift card as promised. All the workman want is to get the job done. You will never receive a after the job phone call. And my job wasn't a toilet bowl repair. My job was a 26,000.00 dollar job. Beware

David B.

I was happy with my service. Toilet fixed. Prompt, friendly, took the appropriate amount of time. Charged us fairly, I assume.

Katelynn D.

Absolutely terrible work, customer service, and total lack of knowledge. After writing 3 contracts, Steven still could not correct his mistakes. He tried installing a $2,000 burner instead of the $4,000 unit which the contract stated. After pointing out his mistake to him, he stated ""that's what Trane sent me."" Does he, nor his workers, not check the box and model numbers prior to installation or receiving items for inventory? He then attempted to correct the contract again, but ""forgot"" to include other services he previously included in the first contract. Previous to this, they began the work in order to setup for the installation and we had to tell his guys NOT to drill from the basement into the leg of our brand new oven. Steve replied ""but they didn't do it. Good job stopping them."" I'm not his foreman nor do I work for him. If I hadn't stopped his guys, my oven, which has yet to even be used, would have fallen through the floor and into the basement. Clueless.

These guys are the definition of bait and switch.

Steer clear of this business and save yourself the aggravation of dealing with an inept ""owner"" who has no idea what he's doing.

Tina T.

Frauds- will be reporting. Called for service for a central air unit- told that freon could be replaced that would cost $300 because it was reporting as empty but since they couldn't ""guarantee"" it would fix the problem - their grand advice that cost $150 for them to show up was to spend $6,500 on an entire new unit. No suggestion of repair that was actually accurate provided.

I paid the service fee in good faith assuming that I was actually being being given a proper estimate. As replacing the unit seemed far fetched I had another vendor come in for a second opinion as the advice did not seem right- 1) Did not need any freon and adding it literally would have done nothing 2) Needed a few small parts replaced - not a unit replacement.

Never again.

My husband tried to call to resolve this and was told that bad information wasn't reason enough to be considered a billing error. Considering small claims court as this was clearly an intentional move in taking advantage of a customer.

Just completely unacceptable.

Susan B.

In November SAM Mechanical did a large repair on my oil burner. I had initially hired them for a simple vacuum and tune-up. They told me that I needed extensive work. Namely, they replaced feed valve, relief valve, expansion tank and auto vent, OH expansion tank upsized from 15 to 30. replaced pressure/temp valve gauge.Total charge $597 This is IN ADDITION to the oil burner tune up at $179. I was told that all parts were guaranteed for one year.

Yesterday my oil burner would not go on. I called and left a detailed message to have someone call me in the morning. Today I waited until 10am then called again. I got a recorded message saying this phone number was not accepting calls. Huh? I then called from my other phone number. They picked up right away. I told the woman my story and said that I wasn't sure what was wrong but it was likely that one of the many parts that was replaced was faulty and that I understood that there was a one year guarantee on all parts.

Her reply was:
1. They were too busy to come and the earliest appointment was for the second week of August.
2. Even if the repair ended up being a faulty, warrantied part, there is a $135 service charge for the house call.
I said I would pay the service charge if the repair was unrelated to a part under warranty, but should not pay a charge if it pertained to a warrantied part. She was adamant. AND I should go without hot water for almost 2 weeks because this was their ""busy season""!

Needless to say, I called someone else. They were here in an hour. The repair was a loose plug which they tightened. Service call $106.

The moral of the story is: STAY FAR AWAY FROM SAM MECHANICAL!