SALT Plumbing Air & Electric

Kevin E.

SALT Plumbing Air & Electric is very overpriced.

We had SALT put the septic alarm on a separate circuit from the septic pump to ensure a tripped breaker doesn't take both offline. They technician indicated a considerable level of effort to split the circuit and gave us a quote from based n their "Standard Pricing Sheet". The actual work took far less time than originally indicated, and after subtracting out the trip charge and retail cost of materials, the labor calculated at $604/hr. per person, an indefensible amount.

Before posting a review, we wanted to address our pricing concerns directly with SALT. Over a 2-week period, we called 4 times and the manager was not available so the receptionist took a message. On the 3rd and 4th calls, the receptionists was very apologetic and said she didn't know why the manager was not returning the calls.

The manager finally called, and after discussing the itemized pricing, he stated we were only complaining his technicians are more efficient than other companies. We pointed out that $604/hr is not a slight efficiency premium but considerably more than most lawyers charge. Another electrician felt we were overcharged by 3 or 4 times the going rate for the work performed.

Robert R.

They offer a 2 year warranty but getting them to honor it is a nightmare.

We had them install an outlet, electrician put it in but didn't have the outlet cover, said he would be back within a week to put in on. It's been 4 months and have called Salt over 6 times, and still no where to be found.

Use someone who actually finishes their work instead.

Alan W.

I am currently in a dispute over pricing with this company.
Over installation of a water heater.

IF the heater is priced at 1000$ and we allow 3-400$ for de inastall and transport , I would expect to pay less than 2500$ for the installation work which required less than 2 hours.

THEY HAVE A LISTENING PROBLEM !!!
I have repeatedly requested a detailed breakdown of labor and materials costs to show how we end up at 3394$ , for a water heater priced at 1000$ which took about an hour to install.

I am just ASKING how we justify this price ?????
This seems an upsell like the reviews I see here below.

I thought the lead service person (Ian) while polite enough seems infected with a sense of entitlement/arrogance.

And OH BY THE WAY
I have ordered my bank to STOP PAYMENTon any recurring ACH txns, including for the balance on the current installatiion.
(Y'ALL) ..

Robert P.

I wish I could rate today's visit from SALT based upon several factors. One for the people and the other for the pricing. I would have given the people who came to do the work and the office staff a five star rating as they were excellent. Quen, the electrician, was truly professional. I allowed he and his helper to perform a review of our electric system as this was part of the $99 initial service call charge but mainly because it is part of their protocol. My dismay, disgust and anger came when they provided the pricing to move two outlets currently placed directly below where two new outlets would go for two new wall mounted tv's to be plugged in. I gave SALT a one star rating as the price was over one thousand dollars per outlet. Another electrician who I have used in the past provided me an estimated charge of about $300 to do the work. In my opinion there are better values for customers to use in choosing their electricians to use in the Lakeway area than SALT. I made a mistake and did not read the Yelp negative reviews that mentioned their pricing. All I ask is to be treated fairly. Based upon my experience today I would say SALT overcharges. I will not be calling SALT again.

Mikhail H.

Hello all,

My recommendation is to skip this company if you do not to waste time and money.

I called them to help me with a few minor fixes. First of all I waited for them for a week. When they came they proposed me to make a FREE safety inspection. After the inspection they showed me a list of VERY expensive and VERY necessary fixes for thousands dollars and a membership. For the fixes I needed they gave me a cosmic estimate, so I refused and had to pay a $99 fee for their FREE inspection. "Great" business model!

Juliet A.

They say they're the professionals yet they dont listen to their customers, talk down to us, and over charge not just a little but thousands. Read the other reviews.

Plus....we fear this company is the cause of most of the light pollution around town. We asked for warm soft lights to replace cold too-bright fixtures, so people could see as they walk along the sidewalk.

But they didn't care and they didn't listen and did what they want ....so we got a light fixture appropriate for a Costco parking lot or a prison yard :: Brighter than the original fixture, and even though it points down, it shines out at least 750 yards from the sidewalk it was supposed to light up. Terrible.

They"ll give you some office double talk about satisfaction guaranteed but then charge a $99 fee to return the next day to adjust it, even after paying thousands of dollars (for something that should've cost a third of that with a different vendor).

Read the other numerous negative reviews --their copy/pasted response is to have the already inconvenienced, unhappy customer "call the office" -& spend more time dealing with the 'run-around' only to be charged once again no matter what they do?

if you have a prison yard or huge parking lot you need lit to high-heaven, call these guys- and expect to overpay.

otherwise
take your money elsewhere -there are better vendors who will care, listen, and charge reasonable rates. NOT SALT.

Dinesh G.

I wish i have seen their ratings before calling them in. I called them to see if they can install an ecoflow panel for me. guess what they quoted me 6900$.
they charged me 99$ for the visit. what a joke of a company. claiming themselves no.1 in austin area.

B H.

Used them for installing a new electrical outlet and was pleased. I was skeptical when they wanted to "inspect for safety" before starting the work. I had them complete one of the things they recommended in addition to what I had them out for. Became a Salt member so we would have a plumber/electrician available when needed.

So regret wasting the money. Jad them out today for a slow draining sink. They spent an hour taking pictures and doing inspections. From there, three options with no guarantee any would solve the problem. One of the options was $4,000. Had them leave before doing the work. I'll call someone who isn't trying to find revenue opportunities.

Wish I had believed other reviews. Beware, these guys are looking to UPSELL!!!

Kathryn S.

I have been a big fan of this company until just lately.
Now I am experiencing one customer service snafu after another. For example: I was just stood up for an appointment despite 3 calls to the customer service person from me throughout the afternoon to confirm that I was available. (I missed the technician's one and only call earlier today in which he did not leave a voice mail or number that I could return the call to.)
When I received an estimate on another job, it took days and several phone calls to the tech before I was finally connected to a manager to get my questions answered.
Doesn't seem like the same place anymore.

Amy D.

Do NOT sign up for the service contract. You cannot cancel and they are woefully over priced. They cannot send plumbing and AC contractors out together and they give you a 4 hour range.