Sal's Heating & Cooling, Plumbing & Sewer

Gary N.

Sal's technicians were very professional, very accommodating in being sensitive to our cooling needs and in doing the job of replacing our central unit. They knew how to deal with the warranty company and took the extra step in replacing an overly complicated thermostat with an easy to use one. They cleaned up well as part of the job, they having been hard working through the day yet were available to respond to any questions. In my case they were able to do the job the day after our old unit broke down and they got to the job early in the day to beat the arrival of rain. I would recommend Sal's to any one in need of their services and equipment.

Stacie P.

This is probably the 4th or 5th time I have used Sal's for various issues around my house. This time, I had a shower that would not shut off all the way. I called around 9pm and spoke to an actual person, who took my information and said someone would call on the morning to set up an appointment. I received this call before 8am the next morning. The technician called to let me know he was coming 30 minutes before arrival. My problem was fixed within 20 minutes. I find Sal's to be very reliable with knowledgeable technicians. Someone is available at all hours, which comes in handy if you have an emergency. I have used them for plumbing, heating and cooling issues and appreciate their prompt and professional service.

Anona S.

I have used Sal's in the past for my air conditioning repairs as well as plumbing repairs.
I recently called them to request a quote for an air conditioning replacement. They showed up on time, were polite and answered all my questions. They reassured me that my furnace (which was not installed by Sal's) was in excellent condition and needed no replacement. I was called the day prior to the installation of my new air conditioning unit, and advised of the expected arrival time. The technicians showed up on time. They were polite and thoroughly explained what they had done. When they were completed one of the technicians walked me through what they did and gave me an overview of how to set the new thermostat. I am very pleased with the results!

Andrew M.

my AC unit failed this weekend, I emailed Sals to set an appointment up for Monday. I got an email at 730 pm that they could come out Sunday and charge me Monday prices. I said sure that sounds good. An hour went by with no word from Sals either by phone or email. I then called and spoke to a lady who took my info and would call the technician. At 9:02 i recieved an email asking if i heard from the technician which I still did not. At 9:27 the technician called and said he had no idea what time he could be out tonight. My wife who had to be up in 6 hours for work had already went to bed not thrilled we still had no communication from them when she went to bed at 9 pm. I told them not to come out since the technician had no idea what time he was getting here.
At 9:50 i got an email talking about how not many companies offer Sunday service which I did not ask for to begin with but they offered. talked about how busy they were and they still would come out tonight and to take tonight since tomorrow was extremely busy as well.
At 10:41 they said i would be a priority in the morning, because good companies are busy, and then said when the technician called i was the next appointment in line which is not what he told me on the phone. If you were so busy tonight why did you offer a service you could not deliver. Poor communication, poor service, and unable to deliver.

Andrew McCarthy

Pixie J.

I am posting for all to see how Sal responds privately:
First ... my response to Sal accusing me of not being a customer ..........

7/16/2019, 5:31 PM
There you go Sal, you proved me 100% spot on. We ""were"" loyal customers of yours until you replaced our hot water tank and blamed the faulty new tank that blew out the breaker box. We paid additional costs for an error created by the installation provided by your company.

Like I said, 20 years ago, you were a reputable business man, we bought our Furnace & Air Conditioner unit from you, and it was a positive experience, that is why we went with you when the hot water tank went out. After the negative experience, I went to post the bad experience but decided to wait because of how you ""lash out"" at reviewers. I do not need you driving by my house to take out your aggressions.

Why on earth would I give you my contact information so that you can retaliate against me? You proved me right and confirmed for all of the people seeking input on whether they will do business with you that you are a spiteful business man. When you and your employees blame the customer for your lack of quality products, ability to provide competence and professionalism, I think it is time for you to retire.

Now, Sal's private response to me.....................

5:31 PM
7/16/2019, 5:53 PM
Sal S.
Sal S.
Wow!! Retire, I think, not trust me I would if I could to not deal with this stuff. You could not be more wrong about me or my company and are way off base. I don't even know what job, address or who you are. I will not retaliate against you in anyway. I want to know who would do these things you claim and make it right. I am not sure what happened here or even can begin to know. All this complaining and your in touch with the one person who correct it and fail to help me. I respond to customers the way they respond to me. It is pretty fair really. What is not fair is what you say and do is public yet you do not need to be to back it up. I can tell you we have very few complaints and the ones we do are closed fixed and made right. This review is not even credible because I can't verify it to be true. Please let me know where this happened and I assure you, you will not be sorry and I will correct the issue. I do appreciate the business from the past and I am the same business man as before if not better. I am sorry for any issues you have experienced with my company and I hope to fix it if you will allow me. Please know i will be unable to reply unless you do. Let me know as we have no knowledge of any issues like this and I fear it was hidden from me. Which is not good.
5:53 PM

My follow up private response to Sal. As far as I am concerned, this issue is closed. Sal proved my point.

7/23/2019, 2:05 PM
Wow, you truly are quite unethical. You posted that you believe that I am Patricia H**** and even were unprofessional enough to post poor Patricia's name and telephone number. WTF is wrong with you? I assure you I am not Patricia H**** from Amherst, your hateful retaliatory response to my post by lashing out Patricia clearly shows what an unprofessional piece of shit you truly are, you confirmed that my experience with your UNETHICAL company is not an isolated incident, obviously Patricia was also a victim your shady and unethical business practices. You confirmed that you (your employees/company) are incapable of performing the job with integrity.

You claim that you will not retaliate against me and yet you retaliated against poor Patricia H**** by doxxing her. There is no way that I will ever provide you with my name or contact information, to do that I believe that you would hunt me down and assault me or do damage to my property. Based on your public response, you are a vindictive, unhinged and hateful little man. I choose to keep my name hidden from you because you are NOT a stable individual.
2:05 PM

Sal, I suggest you remove Patricia's last name and telephone number before someone calls her and she takes legal action against you.

Richard B.

Sal's installed a new furnace and A/C unit recently and we are very pleased with the job they did, the price and 10 yr. parts and labor warranty. Everyone involved was very professional throughout the whole process, they called before they came and did exactly what they said they were going to do. No surprises and everything is working great. Thank you! We will definitely use Sal's in the future.

Uleke W.

This place is horrible. I don't recommend coming here for service whatsoever. I am completely appalled at the disrespect they gave me. They ducked and dodged my phone calls on more than three occasions. 0/10 service.

Abe R.

This place is completely unprofessional, lazy, and flat out disrespectful. They refused to come into my store to fix our air conditioning after multiple attempts of reaching them, and then they rudely argued with us basically implying that we are the wrong ones here. My store has reached temperatures over 100 degrees for christ sake! I highly recommend against coming to this establishment to get any work done because they clearly do not care about the customers.

Allahidin R.

Have been giving the run around for months. It's now 105 degrees inside our business and they still keep giving us different days they're going to come. Extremely unprofessional and the customer service reps, aside from Rose, are extremely rude and unhelpful. Literally go anywhere else.

Munir R.

I can't believe Sal actually called me and threatened to not honor the warranty for our business hvac unit unless I removed the bad review. If that isn't blackmail I don't know what is! Worst customer service I ever witnessed Sal himself cursed up a storm at me that is no way to speak to people! I will not remove my bad review and I will continue with the BBB next!