Safe Gas Services

Melodie H.

Very nice office manager. Sent a plumber very quickly to resolve our issues. The plumber Nicolas was friendly, confident, and clean. Thank you Safe Gas Services. I definitely would recommend.

Rex H.

The following is based on my personal experience of being a Home Owner that pays HOA dues that paid for SGS services.

This is not the smell good plumber or the good deed plumber. The 2.5 stars on Yelp should have told us something, but I had absolutely nothing to do with hiring SGS.

A woman who lives in the building was so incredibly stupid she was flushing massive amounts of Wet Wipes down the toilet. As Ron White states, ""Can't Fix Stupid."" Sewage back flowed due to the clog, I was told over 15 plumbers were called and the only one available on a Sunday afternoon was SGS, That alone should tell you something. The job dragged on for over month as a section of our sewer line from the building to the city sewer line had to be replaced. Our toilets, sinks, showers and dish washers were all shut down for a month. A friend who owns several apartment buildings in Santa Monica saw no reason the job shouldn't have been completed in less than two week.

I worked for a contractor the summer after I graduated High School. One of the hard fast rules he made sure everyone knew their first day was: ""Never, Ever Use a Customers Tools for any reason."" This is not a rule SGS follows. The first two days they were on site, they used our hoses and brooms. The hoses were neatly stored on a hose stand. Once SGS employees were done with them, they did not clean them up or put them away properly, the hoses were just dropped on the ground by the hose stand in a big pile. Then to make things worse SGS left a hose completely covered with God Knows What? SGS was working on a sewer line, the hose had to be thrown out, I was not going to attempt to clean up the hose it was disgusting. They left mud in the laundry room, behind the building, dirt in my garage as well as the mess left behind in the alley.

SGS installed a water heater in the laundry room, it is a tight fit, but previous plumbers have made it work. My water heater is connected with copper pipe that come straight out of the wall perpendicular at 90 degrees, No flex tubing. I clearly have labeled in three locations on the water heater, DO NOT MOVE. As well as I spoke to both SGS plumbers and politely told them my water heater was connected with copper pipes and please do not move my water heater, they agreed. They were not truthful. The copper pipes that connect my water heater are now BENT to one side, The spot on the floor that I marked with a Sharpie was no longer at the base of the water heater as well as all the dust was removed from the water heater where they man handled the water heater to move it, Keep in mind, this a 55 gallon water heater full of water. They had absolutely no care for my water heater as long as they completed their job by any means possible.

Personally, I would go to school and become a certified plumber before I would hire this contractor again.

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Franco C.

SGS has done several jobs for me: installed seismic gas shut off valves, repaired wall heater, installed (with permit) new wall heater, repaired water leak that was very difficult to repair.
The technicians (Nicolas, Anthony and the others..) , are very professional, patient and friendly.



























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Jef H.

TERRIBLE. I've never had a worse experience with any business in my entire life. I've hired many gas & plumbing companies on projects all over the country. I was promised over & over that certain things would be done. Not only were they not done but they left the projects unfinished & then went back & renegotiated a different price & charged me more than we agreed to. HORRIBLE experience. These guys are basically running a scam.

Brian B.

Our landlord hired SGS to repair a gas leak in our backyard. Knowing that it would take 3-4 days to replace the faulty gas line, SGS promptly brought over an electric water heater so that we could at least have some hot water (we have two infants in the house, so that was much appreciated). The project took about 4 days to complete, and we were honestly a bit sad to see them go! The crew of Dave, Tino and Angel were very professional, respectful and super-friendly throughout the process. Thanks, SGS, for the excellent service and the good vibes!

Sharon W.

Safe Gas Services provides a total service! This company is one of the most reliable, responsive, customer friendly companies I have had the pleasure of doing business with in quite some time. They were the direct opposite of the company that I was dealing with prior to discovering them.

They took care of everything, they created the job request through the city, they came out to the location and made the assessment and immediately applied for the permit needed for the job, executed the job and scheduled the final city inspection to complete the job! AMAZING WORK!

I am so glad I found them! They did all of this before Escrow closed!

Waters Real Estate Services will definitely do business with Safe Gas Services again and again!

Alex S.

Absolutely unsatisfactory. Initial phone call went well. Marissa collected all the info for them to provide a quote for a simple, straightforward job. Then, they disappeared. I had to follow up several times and was eventually able to talk to someone else who promised to get back to me with a quote. Unfortunately, it never happened. Instead of providing a quote, they try to sell me work and parts that were not needed. In short, be aware, they will try not only to upsell you unnecessary items but also actually wrong.

Fabian P.

Quality service and experienced technicians. Installed earthquake activated gas shut off valve and great experience. Quick response and friendly office staff

Gable B.

Scheduled an appt with this company between 11a and 3p, so I waited at home all day. They never showed up, so I called and they flippantly said the guy called in sick and that I would need to wait another week.

Did it not occur to them that if someone called in sick to check the schedule and notify everyone that is waiting for hours at home? This company doesn't care.

Nicoletta V.

We contacted them to install an earthquake valve on our gas line, they came and did a great job, the person who came by was very kind and explained how to use it. I asked if a permit was needed and he said no. A week after they installed it, I find out that a permit WAS needed in our city so I emailed them to ask about why they didn't tell me this and to help with the permitting after the fact. It was very hard to get anyone to respond, it took weeks, and I told them I was pregnant and about to give birth on x date, then they come back to me asking to fill out paperwork the DAY I give birth! I fill it out and send back to them that day, then weeks go by without news. I ask them 3 weeks later if there is an update and they asked me to resend the paperwork!!!!! What?! I hustled the day I was being induced to get the paperwork to them and they misplaced it? They said they would submit for permitting, but that due to covid there are delays...that's understandable, but it had already been 2 months since they installed it. Now 3 months later, a total of 5 months has gone by and still no permit and IMPOSSIBLE to get a reply from them via email. I've sent multiple emails to their generic email and to Anne...but not response. VERY UNPROFESSIONAL to not know whether permits are required in certain cities, and very UNPROFESSIONAL to not respond to my emails and let so much time go by! I'm very disappointed, I should've used a different provider.