Saddleback Plumbing Heating & Air

Mary B.

We've been happy and serviced by Saddleback Plumbing for years. It is important with my husband's health issues that our air conditioner is always working. We had our check/maintance service a week before having a new roof installed. It got very warm the second week of roofing. We turned on the air and it did not work. UGH! Called Saddleback immediately and they got to our house where Justin Lynas took his time and accurately diagnosed the problem. It was a hole in the copper air conditining piping that went from the unit up into the roof. Justin was great at explaining the problem to us as well as professionally working with the roofing company on our behalf. Justin called the roofers, explained the situation and met them to show them where he knew the leak was. Justin and the roofer got on the roof and in just a few minutes after removing some tiles, the roofing nail hole in the copper pipe was found. Justin Lynas and Saddleback adjusted their busy schedule the day before a Holiday weekend to complete the repair. Saddleback Plumbing and Justin Lynas are to be commended for their professional, courteous service.

Sian T.

Called Saddleback for a second opinion on an A/C replacement. We spoke to two different people there and BOTH said it would be free to have someone come out for an estimate. When the tech got here, I'd *just* read a Yelp review saying someone had been charged for their ""free"" estimate. I double-checked, and what do you know: The diagnosis was going to be NINETY-EIGHT DOLLARS. You can't get much clearer than ""Is there a charge to come out for an estimate?"" ""No""; so either their office staff is ridiculously badly trained or they're running a racket, can't say which.

Still thinking of trying them? The tech (who, by the way, was nice and professional and deserves better than this) ended up making the same diagnosis as the first company. The first company charged $3,000 for a good-quality new A/C unit, $4,500 with furnace. Saddleback? $8,000 for a new A/C unit, $10,000 with furnace! They have 25% one-star reviews. If you use them at this point and get burned, you have only yourself to blame.

Kay H.

Richard H. Rancho Santa Margarita
""If you are in need of plumbing services, look no further than ""Saddleback Plumbing""
""Our plumber John Prosser was extremely courteous, helpful,and very professional throughout the entire process""

Melanie B.

Quoted a repair and replacement with no part numbers or details. Turns out they were also twice as high for the same system quoted.

Freda H.

Called for re-pipe/inspection estimate, Technican terry arrived on time and gave honest advise and suggestions, recommended other company instead!

Jerry L.

I give them 2 stars because they did do something for me. but it caused me other troubles. what happened was they touched drain pipe with no care, damaged or loosed the other end of the pipe, i noticed afterward, which costed me more to repair not only the loose end but drywall on ceiling.

say no to them and do some research, there are good people around. what I did was find those with highest rated + most reviewed + phone talk to feel the attitude + see people in person before you make decision, a logical thinking, unfortunately often time we forget to do so....? I started learning from my experience working with those guys

Wade F.

I'm a A/C and Refrigeration contractor that was helping a friend find a solution for their sewer problem. The stress of the situation was the fact that my friend just lost her husband who always handled all the house repairs. I got lucky once and I cleared her drain and it worked for 5 days but of all days for her problem to reoccur the day of her husbands funeral, while guests were over, that old drain just couldn't handle the demands. Now I had a small level of stress because her needs were beyond my expertise but I didn't want to leave her without vetting whoever was going to help. I actually called another plumber with tons of reviews and they recommended Saddleback Plumbing to me.

Scott was the tech who was early to the house and he was super patient with the owner and her over helpful neighbor. These are the times when we are at our most venerable and I am happy to report Saddleback Plumbing did fantastic. From first contact when I was transferred straight to the owner who kindly listened to me explain the situation to when I left the owner in Scott's hands to when I called later that night to check how she was doing everything I witnessed was competence, transparency, value and trust.

I have no hesitation recommending Saddleback Plumbing. Great job you guys and gals and thanks.

Mike T.

had an underground leak while away on business. The neighbors got turned off my water at the meter. I could narrow the leak down to a 20 foot section underground. As it was under a concrete walkway, I called Saddleback for leak detection services. I told them I did not want to pay the emergency rate and would wait for normal business hours, which started at 9am the next day. A tech in training and a seasoned plumber came out, and verified the information I had already told them. The reply was ""yup, you've got a leak. We will get you an estimate."" For that, I was charged $275. The estimate came in between $5k to $12k, which was too much.

I then called the manager asking for some of the money back since all they did is tell me I had a leak; no leak detection was used. I was told the owners would get back to me, but that never happened. I would give the company no stars, if possible, but the technicians were honest and nice. They were in and out in about 15 minutes. I hope you have better luck than I had with them, but I definitely do not recommend this company.

Jackie O.

We are very pleased with the service we received. We had general plumbing issues in our home and needed a seismic gas shut- off valve installed. Our technician, Vince, was prompt, informative and courteous. The pricing was fair and clearly outlined. We highly recommend Saddleback!

Brenda R.

Very pleased with Saddleback Plumbing. I had a very difficult home pipe repair and I was extremely satisfied with the quality of work from technician John. He was patience, professional, easy to get along with and I would have him back any time in the future for repairs. - John Roney