Saddleback Plumbing Heating & Air

Tom L.

My AC system was leaking, and the serviceman came and didn't inspect completely and then replaced a portion of piping from the drain pan. Literally to the right of the replaced portion was a rusted out connector to the drain pan where the leak was coming from, and he had to come out a second time to try and see if he could take that out. He couldn't, and said that I'd have to replace the whole pan since he thinks the leak was due to incorrect installation, which could be true. So basically I paid to have the problem not be fixed. They were good in crediting me the money for the initial work, but the repairman walked away saying he'll never work on my unit again. Huh...?! What's with that?! Definitely had high hopes they could solve my problem, but sadly not the best response I was expecting. Maybe the company told him it wasn't worth it to help me further, but not happy with the result.

David L.

I purchased a deal on Angie's list to replace a hose bib. I selected 3 days and times to have them come out. Since I did not receive a phone call or email from them after 2 of days had passed, I called them and spoke with a service rep. She said that they did not get the selected days so we scheduled for an appointment. So today James came out and I gave him the details of the job. Since there was not enough copper pipe, he was able to remove old bib by melting the old solder meanwhile he took precautions to make sure not to damage valve right next to it. I was very impressed by his competency and he made it look easy. Thank you James! You are the best !

Milan J.

We just finished having service on our air conditioner and couldn't have been happier. Russell was on time, courteous and even let our 3 year old grandson watch him work (what patience!). Saddleback Plumbing has been our go to for all our plumbing and air conditioning needs for 30+ years. Much of that is due to people like Russell that represent the company so well. Thank-you Russell.

Leyla M.

I think this company boils down down to what technician you get . I wasn't thrilled with their customer service over the phone or their professionalism when they actually came out. The work was completed but later come down to find out some screws and washers I needed to put back my dishwasher was missing so I has to go out purchase them myself and replace. Called twice about another issue no one ever got back to me. Not sure what's happening over there as they came highly recommended. If you do use this company ask for Chris as a friend had him come out and was very pleased. Maybe some technicians are not as good as others?!
UNPROFESSIONAL Technicians.

Maryanne K.

Really happy with the service here. I have used them on my mom's house in Fountain Valley as well as my house in Laguna Niguel quite a few times. Bill was the person who helped us this week in Fountain Valley. They always arrive on time and do a great job, great price, very professional.

Jerry S.

My plumber John P was awesome, highly professional and accomplished in the industry, and he did a great job of explaining the project. This is someone I would welcome in my home anytime, class act technician! my only issue was 24 hour warranty on project after spending $1200, I think I should have been informed warranty was limited before we hit end of project, at no point as I was progressing through approving expenses was I informed restricted or limited warranty, in Johns defense...I did not ask.

Louella N.

This local company is everything a homeowner could want in a plumbing service. Lauren in the office was kid ad speedy about sending out a plumber. Tarek came out, gave an estimate, fixed the problem, made a few suggestions for the future, and was on his way. The pricing was very fair and the people are friendly and knowledgeable. I would definitely call them again. Saddleback Plumbing has my full recommendation.

Dmitri R.

After purchasing a new home we encountered several plumbing issues and called Saddleback. Bran W came to our house, diagnosed the issues and provided very clear explanations about the issues and how he could resolve them. Brian was extremely professional and it was obvious that he really takes pride in his work and wants to do the best for his clients.
When I decided to have two toilets replaced, I immediately called Saddleback and asked for Brian. Our second experience was just as positive as the first.

Robin R.

Saddleback Plumbing was able to schedule my non-emergency appointment for the next day. Bill L. arrived on time and was able to diagnose the problem quickly and efficiently. He was very courteous and explained everything to me clearly and concisely. He did a great job and I would definitely request him again. I highly recommend Bill L. and Saddleback Plumbing.

Milo M.

Our main water line from the street to our house burst so I called Saddleback at the recommendation of a friend. The repair was quick and the quote was reasonable.
A week later, we found that Saddleback made an honest mistake. We called them and a technician was sent the same day. The fix to the problem proved to be very challenging, and required a ton of digging and searching of our fire sprinkler system line. After a few days of work, the issue was corrected and a restoration team was sent to clean everything up and put things back to like new.
I appreciate the honesty and extra work that went into making good out of a difficult situation.