S Waters Plumbing

hans r.

Paid Steve waters plumbing to fix my leak and repipe my house rick showed up spent 3 days thought I got a good job but here we are 3 years later go to find out not only was it charged top dollar he didn't lie he said there was 240 of new copper under my house yes there was unhooked up not happy that this company caused this

Carolyn P.

Very disappointing. Pro - they were available on a Saturday (con - at $300/hr). I had to have a second plumber in the same day to fix what S Waters could not fix. The plumber was not knowledgable. He suggested a very expense way to get at a clog (break the pipe instead of go in thru the toilet). After an hour and $, I asked him to leave. The second plumber came in - assessed the issue and fixed the clog (via the toilet). Do not recommend at at.

Suesan S.

Yesterday my washer water backed into the tub and didn't drain. I called S Waters Plumbing at 8:30 this morning and they told me they would be out between 2:00 and 4:00. At 3:00 they called to tell me they could not make it out at all but could reschedule for TWO DAYS later. The woman I spoke with was very polite and apologised. I give one star for bothering to call me, but no, Thank you.

Leo I.

I have used S. Waters Plumbing over the years.
They have always been reliable, honest and responsive to our needs.
Just had Kevin out to help us with our kitchen sink leak.
He was thorough in checking everything out and found the problem and solved it. He was excellent in communicating what we needed. On top of everything else, he was very polite and thoughtful. He was a pleasure to work with and would highly recommend him as representing S. Waters Plumbing.

Wayne S.

Raul came out to review our kitchen remodel. He assessed the situation clearly and quickly, presented a quote, and contacted a co-worker (Kevin) to get all the necessary parts. He then got to work clearing space and preparing the site for new piping.

Work was significant fixing leaks, moving a drain, creating an island vent, adding 5 supply lines, capping off old lines, moving existing lines, and more.

The work was completed that same day and was professional and of the highest quality.

I say the above from the vantage point of someone who has built homes and done many major remodels. I am picky. I would have no hesitation calling them again. They have become my go to plumbers!!!

Tony T.

Had Kevin out to repair a leak near the hot water heater. The job was professional and he seemed knowledgeable. Yelp voucher deal was easy to use and appreciated!

Alexandre R.

first appointment was cancel by them.Came two days later. replace a flapper ( $6 to $9) took 7 minutes. Use a plastic line to for the sink to unplug it ( took 3 minutes) . Told me that I should change my water heater that it was dangerous to have water heater too old ; told me that he would go to his truck to gave me a quote. Meanwhile I went to google and type water heather replacement : the average cost to have this replace was $1445.00 ; He came back after 15 minutes with a quote over $4400.00.
His bill for his 10 minutes of effective work came to $175.00 which amount to a hourly rate of $ 1050.00 . This is was i called highway robbery.

Eileen C.

Kevin from S Waters Plumbing saved us when our gas fireplace wouldn't turn off. Of course this type of thing only happens on a Saturday during the holidays. I called every plumbing service in the Marin area (even some with only 3 stars), desperate to stop the flow of gas to the fireplace. Kevin called back and promised to be there within 2 hours. About 1 1/2 hours later he arrived, assessed the problem and capped the gas pipe leading into the fireplace. He did not fix the problem causing the gas to not turn off because he didn't want to spend a lot of time at the ""emergency rates"" he had to charge.
We will definitely call S Waters Plumbing for all of our plumbing needs in the future. Thank you a Kevin!

Christopher W.

This company is far more dangerous than helpful. They ran my sewer line under the house and did not tie in the water drains. For over a year the water ran under my house and began to smell. I contacted them and the owner refused to even look at the situation. To fix the issue it has cost me over $2,500 for the tie in to be done and $2,000 for the earth under my house to be excavated. They are rude, incompetent, and downright dangerous. This is not written out of anger, rather we are hoping to save someone else from the same fate!

I just read the owner's response to my post. The review of the sewer line was done without notice (ie., it was done without alerting me that they would be here and at what time) so we did not know that an inspection was taking place. The issue wasn't the sewer line, it was the attachment under the house from the drains TO the sewer line. This was not done properly and therefore the drains FROM the house emptied into the ground under our house, NOT into the sewer line. I have had 2 plumbers here since and both stated that the work by S. Waters plumbing was done incorrectly. When I told the owner this he REFUSED to look at their error. As far as ""shady"" dealings with an employee of theirs, it is to note that that employee STILL works for them. I was unaware that there was shady business going on and paid the employee to do extra work he found that he stated needed ""fixing"". The owner seems pretty desperate to keep a high profile but the work itself was substandard. We are now in the process of taking this through the court system as a result. I welcome any opportunity for this company to do the right thing and take ownership of their mistake(s).

Anne V.

Have had these guys come out for two different things in my house. Always super nice on the phone, schedule and in house service always good. Will work with you and honest. Local people.