S Pugh Plumbing

Frank F.

Scott Pugh had been our go-to for all of our plumbing needs for years. So it seemed only natural to consult him on our master bath renovation. He told us exactly what we needed. Once the materials were ordered, he added our job to his schedule. He came in prior to tile work to install pipes. Once the tile was completed, he returned and finished the shower system installation. It works great, and we are so pleased with how it looks. He replaced the toilet and faucets in bathtub and sinks. He takes extra care in the finished product. His work far exceeds our expectations.

Iris S.

Incredible service! Scott accessed the issue within a few minutes. He was extremely knowledgeable about our older unit and was able to order the right part to fix the problem. Now we have better water pressure than before and could not be happier about it. Highly recommend him if you're in need of a plumber. Not only is he well versed in the field, he cares about his customers and goes the extra mile for them.

Kay F.

Scott arrived early, June 16 for his appointment.  I needed 2 toilets changed out. New ones sitting on the carport.  He moved one over to one side (small bathroom) so I could paint the wall behind it.  He then took the other old one (large bathroom) outside and brought a new one in. By himself. I finished painting and checked on his progress. He was tightening the bolts on that one (large bathroom), said he'd hurt his back. I told him I could help lift them,  to let me know. He commented that he has back problems. He said the flange under the toilet he'd just set was really high. ‍ He started on the next one in the small bath. It had been leaking between the toilet and the tank. He said he thought he could fix it without changing it out. I said ok. The new seal didn't work, it continued to leak. He said his back was killing him, he needed to leave and come back.  As he left, he said he'd let me know asap when he'd be back.  He charged me for the one toilet (large bath).  Within 3 days it was rocking.  I bought shims and tried to keep it straight and stable until he came back.   I sent him 3 nice texts asking if he was better and to let me know when he was coming back. He said the week after the 4th of July. He never called or texted. I left 2 voicemails.  He finally answered that he was out of town and would be back the following week. He would call to set up an appointment. That visit would have been the 3rd week in July. The first week in August, 6 weeks after his visit and tired of rebalancing a rocking toilet, I found someone to fix both of them. I had to pay another plumber to fix the rocking toilet and to swap out the 2nd one. The toilet rocked due to the flange. He had left it balanced precariously on the flange and an assortment of nylon shims. That issue was addressed,  the toilet set properly, squared up with the cabinet and tub, not rotated to the left as Scott had left it. The other toilet (small bathroom) was still leaking between tank and toilet. That toilet was changed out and sits squarely. I had an unstable toilet that rocked and moved and another I couldn't use at all for 6 weeks. I would expect a licensed plumber with 30 years experience to properly fix the toilet. The total lack of communication was also a disappointment.

Suzanne M.

Scott is master plumber but more importantly, he is reliable, diligent and fair. A good person.