S.O.S. Plumbing Company

Y. X.

Blaine is a very very responsible kindhearted gentleman!!! No matter whenever I texted to or called him, he always responded to my questions and requests with detailed information and directions!!! Even when he was out of the country...he still responded as most helpful ways as he could!!! Blaine is a very knowledgeable plumber per my personal experiences!!! I'll always call him or refer him to my friends and families because I knew I can always trust his integrity, count on his knowledge and skills!!!

Bob L.

I ordered two toilets from Home Depot and had them shipped. I put in a request for an installer at the local Home Depot. Blaine called on the phone within one minute of the Home Depot posting. He had the lowest price from those who provided a price in their emails. When the toilets arrived, I sent him a text message at 8:30 that night and he immediately replied with a proposed time. When he got here (on time) he went beyond the call of duty. He was there to simply install two toilets and haul off the old ones. The toilets had been delivered by Home Depot's delivery service the day before. When he opened the first box, the toilet was found to be shattered. He drove me over to the local Home Depot, where they replaced the toilet with one they had in stock. Blaine did all the muscle work at the store. We went back to the house and Blaine finished the installation. He did not charge me for the extra time he had to spend. From now on SOS Plumbing Company is going to get all my plumbing and related installation work.

Christina R.

We had a leak in our bathroom that we could not figure out. We called and Blaine came to the rescue. He was on time, professional, and respected our home. I thought it was lovely that he even put booties over his shoes to protect our floors even though we didn't ask him to. He was able to diagnose the problem and fix it quickly. If I could give him 10 stars I would. Thank you SOS plumbing for the help.

Pejman R.

I'm leaving this review a year after Blaine fixed my plumbing problem. A drain problem on a 30 Y old pipe. I'm an engineer and picky as an engineer can be and when I saw what Blaine did I was extremely surprised by the quality of his job securing the pipes behind the wall where no one bother to check. In addition to the quality of his technical service, he is extremely punctual. I can't stand companies who don't keep up their promise on timing. And lastly the price is very reasonable. I do recommend this company for any plumbing project.

I asked him coming for another leak problem today and noticed I forgot this long due review...

Jen P.

DO NOT USE!!!! Blaine said he had experience with hooking up water and ice line, however immediately after leaving our house, water is leaking everywhere. Upon calling and asking him if he can come fix it, he begins to say he does not have experience doing this and that he is a plumber. When I asked him if he has done any of these types of jobs before he says that he does not like my line of questioning. When I say that we paid him for a service and that we are just inquiring if he has done this before, he proceeds to scream at me and call me multiple horrific obscenities, one in particular that you should never call a woman that starts with a C. We don't understand as he walked away with our $139 and yet there is water all over the floor and he lied about what he is capable of doing. If I could give a zero, I would.

Katherine D.

After arriving home on New Year's Eve evening to find major water damage and our ceiling still leaking from a fire sprinkler valve rupture, we started dialing the plumbers on Yelp in our area. On the 3rd try, we found Blaine with SOS Plumbing willing to come out to our house. Blaine arrived very quickly, immediately diagnosed the issue and took corrective action to turn off the water and minimize further damage. Blaine was very friendly, professional and helpful during a very anxious time for our family. When I followed up to request an invoice, Blaine was extremely responsive and even asked how we were doing. We will definitely use SOS for our plumbing needs in the future based on their customer service and experience.

In summary, SOS is a responsible, honest, and professional services company. I would recommend them to anyone seeking a good plumber!

Joseph B.

Xmas morning 7:45am my garage has a puddle of water and I have no hot water. Desperate I called SOS Plumbing and to my surprise Blaine answered. Everything is closed on Xmas day so he agrees to meet me the next day, Saturday at 8:30am. Blaine arrives at 8:25am. Great guy, fair, honest and does great work. By the afternoon garage is clean and I have a new hot water tank installed. Blaine is a good man and I am very pleased to recommend him to any one who needs a good plumber. Blaine thanks for taking care of me!

Joe

Donna N.

I just had them do service in my home today They were great. Love them would recommend them to all my real estate clients. Im a broker in Orange county and I will use them always and recommend to all of my clients.

David S.

Blaine is the owner, I assume, of SOS Plumbing and today he was a no show. We had a scheduled appointment at 1:30 and he didn't show up. At 1:42, I sent him a text--no response. At 2:06, I called his cell phone--no answer. I left a voice mail message asking if he is running late or what was happening--he didn't call back. I was waiting around for 45 minutes for this guy but he never showed. I live in a multi-unit building with only one water shut off for the entire building, so I had already notified the other tenants that their water would be shut off at 1:30. This was very inconvenient for the other tenants and for me. Since I got the name of this ""so called professional"" from Home Depot, I had to drive back to Home Depot and get another referral. Home Depot apologized profusely for this guy not showing up. Don't get me wrong, Blaine might be a great plumber; he might be the best plumber in the World; however, when he doesn't even bother to show up, what does it really matter?

I have used Yelp for years but have never written a negative review. This is my first one and it takes an experience like working with Blaine from SOS Plumbing to motivate me to write this. Blaine is clearly an arrogant guy and no doubt thinks it is a privilege to hire him.

So, what happened? Why didn't he show up as scheduled? The answer is he decided to cancel the appointment, unilaterally. Did he call me to tell me he decided to cancel the appointment? No. Did he text me to tell me he had cancelled the appointment? No. After all, why should he bother contacting the customer and telling him he has decided not to show up? He didn't care that I was waiting for him. He is Blaine and he believes it is truly an honor to hire him. He clearly doesn't owe the customer a call, a text, or anything.

So, why did he cancel the appointment? I sent the following text to Blaine at 11:30: ""Blaine, at the condo right now to do work. Just discovered I forgot my checkbook. I can mail you a check for today's work tomorrow. Is that going to be a problem?"" His response was: ""I accept cash and credit/debit cards"". So I decided to pay him using my debit card--HOWEVER, I never texted him back with my decision. I just didn't think it was necessary to let him know that I had decided to pay him via debit card before he even arrived to the appointment. I had previously spoken to Blaine on the phone, and we shared multiple text messages prior to the appointment day. Because I didn't text him back with my decision, he decided to just cancel the appointment. Did he call me in advance to tell me he was unwilling to come if he couldn't be paid in cash, credit card or debit card? No, he just decided not to show up. How come he didn't text me back after I asked him if he was going to show up? I guess he couldn't have been bothered. How come he didn't call me back after I left a message? I guess he couldn't be bothered.

I wanted to go to lunch and was tired of waiting for Blaine; however, I didn't want him to show up and not be there; after all, that would be very inconsiderate of me. So, I made one more attempt to get a hold of him. I texted the following: ""Blaine, are going to come today I need to know or I'm going to head out to lunch?"" He finally responded! Yah! This is when I discovered he had cancelled the appointment, wasn't going to show up, and why. He texted: ""You might as well go to lunch. After not hearing back from you I cancelled the job. I am not able to offer you financing. I have a busy schedule to maintain and I'm with a cash paying customer at the moment"". So, in this one message he told me he had cancelled the appointment; however, didn't bother to inform me. He insulted me because supposedly I was asking for financing, which of course I never was. And told me his priority is cash paying customers which I was undoubtedly not. I texted him back: ""I have a debit card and I was going to use that. Huge assumption on your part."" His response was: ""Well communication is key and as I said I have a full schedule"". And this guy thinks of himself as a professional? Really? Wow? What a jerk.

Blaine might be the best plumber in the world, but I can't comment on his expertise because he didn't bother to show up for the scheduled appointment nor did he bother to contact me and tell me he had decided to cancel the appointment. Thanks for the great customer service, Blaine! You clearly think you come first. Blaine, you should be ashamed of your lack of professionalism today, but I bet you don't even care.

I am sure Blaine will have ""alternative facts"" to share with you but what I have written above is everything. Thanks for wasting my time today, Blaine

Ira M.

Blaine is a plumber you can depend on!
I am an engineer and around the house fix it anything type of guy, but retired now so call in the pros! I have called Blaine on three different urgent matters now and Blaine responded very quickly to help me out each time. He was very quick, professional, and got the job done right at a very fair cost where I have been gouged by others in the past! I highly recommend him.