S & B Plumbing

Honest T.

Called them for a simple parts question, not even a service call. The woman who answered was friendly and helpful, and referred me to a parts supply place in town, and even gave me there number and told me to speak to the owners. As luck would have it, the parts supply place even happened to be on the same street as my condo.

J A.

I've used Steve at S&B many times over the years, lots of great work by a great guy. Reliable, honest, can't say enough about them. Highly recommended.

Jolene S.

I called S&B after a very bad experience earlier in the day with Luongo Plumbing (who happened to come highly recommended to us).

Here's the story:
It's the middle of winter and we find ourselves with no heat and negative temperatures on the horizon.

The previously mentioned guys came out spent about 5 mins looking at my furnace and said, ""You likely have a frozen pipe, there's nothing we can do. It's eventually going to burst, here's how to shut it off when it does and then call us to come fix it.""

Then they left!

Having survived hurricane Sandy and living on the ground floor, we are no strangers to a flooded apartment but I couldn't believe there was no recourse and that I simply had to wait around until the inevitable burst and flood!

Was there no getting ahead of this?! I just had to wait till the damage was done?!

We decided a second opnion was in order! Off to Yelp for a search of other local plumbers... We decided to give S&B a try based on the good reviews here and other sites.

At around 5:15 pm I called and left a message. About 20 minutes later Steve called back and said he could come shortly. I was pleasantly surprised. I was thinking maybe I'd be lucky to get an appointment for the next day, let alone the same day!

He also told me there would be no charge for the service call unless any work was done. I was happy to hear that as other companies I had researched charged just to come out in addition to any work.

In less than 10 minutes he was at my door!

Right away he was so different from the other guys. He walked from room to room actually looked at all my heaters and the furnace, did some tests and even though he came to the same conclusion that it was likely a frozen pipe, he didn't give up there!

He kept a hose running and was trying some troubleshooting things. He also discussed what we could do to fix it before it burst, that they could try to thaw and repair any broken pipes rather then me waiting until they thaw and flood on their own.

I was happy to hear we could try a preemptive strike and not just wait until there's a puddle of water on my floor!

Luckily none of those scenarios happened because Steve was able to clear the line! He worked his magic and somehow was able to get it running! He said it was likely a partial freeze vs a solid freeze and was able to clear it out.

In the time he was here, he not only fixed my heater, but also gave me peace of mind that if he hadn't been able to get it running that night that there was still something he could do. There would be no just waiting until I have a flood with S&B!

Steve wanted to do everything to PREVENT me from having to go through all that and he did! He actually worked to resolve the issue rather than take the easy way out.

I am SO happy with the prompt, throuough, and professional service I recieved.

The cost was also very reasonable and less than most of the other places I researched. Though I would have paid more because the great service was worth every penny!

I was in a desperate and stressful situation and S&B bailed me out!

Next time they will be my first call!

Katherine N.

We have been using S&B Plumbing for over 10 years and Steve is the best! He is honest, ethical and extremely efficient. I read some of the other reviews and one of the reasons they can be hard to reach is that they have so much work. If the job can wait then S&B is worth the wait!

Paul W.

Great company. I've used them twice and the service has always been prompt and excellent. Both times I've dealt with Steve, the owner's son. They replaced my water heater for a reasonable price and also fixed my kitchen sink which had a leak fro a corroded pipe. They were the only shop in town that sent someone over quickly., thus averting disaster in both cases. The others couldn't see me for a day or more. Their prices are in line with what I expected and above all they are honest.

R K.

I had the same experience as a few other reviewers it seems. I called to make an appointment for an estimate, and the woman said that they would call me back to schedule. That was a week ago. Called again today to follow up and she said ""well it's on his schedule to call you. If you can't wait then you should go somewhere else."" It was not only extremely rude, but I think waiting a week to just SCHEDULE an estimate is completely unacceptable. Thank you- I will go somewhere else and hope others do too.

J F.

I agree with the above poster. They don't seem to want the business. I have called 3 or 4 times since Friday and when they finally got back to me with a time it one that didn't work for me - and instead of trying to figure something out while on the phone - all I got was ""that's they appointment time, someone will call you back"". I called another plumber and they already came today.

Sandra S.

If you want to deal with a company that you have to constantly call to make an appointment and to get a plumber, then this is the company for you. Seems like they didn't want my business/didn't want to work since they didn't return phone calls. Waste of time.

Jennifer W.

Really amazing plumber! I hired them to install a stackable washer & dryer (gas) into a closet to replace my old one that died. This is a job that The Home Depot's installers decided they didn't want to do after looking at it. But Steve and his guy both did a great job. Steve came by to check it out first and make sure the new machines would fit. He even came over a second time to unhook my old washer & dryer for me the day before installing the new ones.

These are the people to hire if you need a plumbing job done, and done right. For installation, they might be a little bit more than The Home Depot or whomever arrives from the big box stores, but they are totally worth every penny. And frankly, the price is very reasonable for the fantastic work done.

Chris M.

I had a sewer pipe that need to be fixed. Called S&B last Thursday morning and the girl at the office said Steve is on a job and will call you by the afternoon. I never heard back. I called Friday morning and got their voicemail and left a message. No call back again. It is now Tuesday and I gave up and called another plumber. If they couldn't do the job or didn't want the job a call back would of been professional.