Ryberg Plumbing

Makensie H.

Please do not waste your time with this plumbing company. They will happily come out and charge you for all their equipment to diagnose the issue but won't actually fix anything.

Betsy F.

Nice Technician Plumber but extremely poor company behavior, documentation, communication at ownership level for a $2,020.00 bill.

Poor communication: I had to speak to the actual plumber on his personal cell phone throughout the job. I went by the job a few times and they weren't even there despite being billed for that time frame. Ryberg scheduler is quick to accuse but not in the weeds of the details of the job and not communicating with the labor. There is an AUTO-DEFENSIVE posture with these folks. My bill it said 2 guys but there weren't two guys for parts of the job; I know this because I was on-site. Hours billed were not hours worked. Said it was a one day job, then billed me for more than one day.

Materials: $400 on invoice but they are unwilling to even say what the materials were, let alone receipts for those materials. Hmmmm.

No Inspection: They were hired to perform a service that doesn't require a city inspection. But after fixing the problem an inspection WAS REQUIRED because they had to go through the attic and circumvent the main and tie off a line. I had to threaten non payment just to get them to file an for inspection. My 2nd plumber wouldn't follow their work because he said he would get blamed for their antiquated processes. I learned all of this when I called the city plumbing inspector. They charged me twice for a camera scope before I asked for a correction ($260 plus $100). I had to threaten a complaint to State Board of Plumbers to get them to file for an inspection. They wanted payment before they were willing to request the inspection. Who does that?

Poor documentation: They wrote on the crazy high invoice that they had replaced the "main in the back yard" and they hadn't. They wrote on the invoice that there wasn't a "clean out" by the street and sure enough, there was. My sprinkler man had to find the actual pipes for them at my expense. The scheduler is raising a family and scheduling jobs and trying to keep up with the jobs while her "boss" and hubs is in the background unwilling to even get on the phone or look at a job before he throws out a $6,000 bid. Do not call these folks they're grabbing whatever dollars they can with resentment for their customers and not getting in the deep end of the pool/job. Courtesy and communication counts but not part of the Ryberg way. I know this is a tough and highly paid biz but try to put the customers viewpoint in the equation instead of just your own.

Nova L.

Greg and Cannon were great. Very informative, professional, and personable. Definitely recommend

Holly ..

Called the week before Thanksgiving and was told the next Monday they would be here. I worked extra hours at work to be available. At 845 they called to say they don't have enough people and need to reschedule - explained I worked more and was met with whining. I rescheduled for Saturday and was left high and dry - sort of - until she called after my second stern message to talk down to me about time frames and then want to reinvent the Monday story. Time I can't get back on needing a plumber desperately!!! No respect for someone's time. So disappointed.

Constantine P.

They did a great job addressing some major issues with the plumbing in a home we just bought. Very thorough and knowledgeable.

Sarah B.

I LOVE Ryberg Plumbing! They are always quick to come out and fix whatever is broken or clogged since we bought our home a few years ago. They are very professional and courteous, and handle our zoo of animals well lol. They're also competitively priced, so it's not such a set back on our bank account when something breaks. I highly recommend them!

Anne N.

Ryberg Plumbing has been my family's go-to for the past FIVE YEARS!!! They are so amazing and personable, they always make my husband and I feel like we're a part of the family. Sometimes you can even hear her sweet little boy when we're on the phone. You can tell it's a loving family run operation!!

There are only 5 stars, but I would give it 10 if I could!!!

Patricia P.

Absolute worst. Can't vouch for their work because they do not show up as scheduled through home warranty appointment. Female who answers phone at Ryberg always has screaming children in the background. Service technician does not show during window of appointed time or leaves in less than the 18 minutes it took me to get home to meet them. Even the cable company can provide a 30 min heads up call. For all I know the actual work is impeccable. I would NEVER recommend this company to anyone.

Darren B.

Single worst plumbing company in the history of mankind. Remodeling a house, they came in and within 24 hours we had a leak in the first floor ceiling that required a complete replacement, and come to find out the new tub was it installed incorrectly. Additionally, they installed the wrong valve in the shower, which they came out and attempted to fix no less than 4 times (charging us for each visit) yet it still isn't fixed. When we called, each time there was no solution offered, only excuses and an attempt to absolve themselves of liability.

And today, July 4th, the entire plumbing under the sink they installed a mere 3 months ago literally fell out, leaving us not only with a raging mess but completely stranded halfway through preparing a meal for our boys.

Avoid Ryberg like the plague. Completely unprofessional, unwilling to help or fix their own errors and wholly incompetent. If you have a choice between the bum on corner and Ryberg, choose the bum. I assure you that person is better and more competent.

Laurie L.

Yesterday I had a technician from Ryberg Plumbing in Waco, come out to clear a stoppage in my sewer main line. The technician used an auger (snake to we lamen folk) for a short time. He stated it didn't fix the problem and further work would need to be done the following day. I had taken a photo of the technician while he was working and very luckily for me and my landlord, a friend of mine that has worked in the plumbing field over four decades saw the photo and contacted me. He said the machine (auger) the plumber was using was inappropriate for the line needing to be cleared. He was using an intermediate auger used for 2" pipes on the interior such as a sink, tub, toilet, etc. My friend said the tech should have been using a main line auger for my 4" sewer line. I notified my landlord and he and I both agreed that the tech should bring the PROPER machine out and re-auger the line at no charge. I called and spoke with the office manager who immediately put her "master plumber" on the phone with me. He introduced himself as Cody and I again relayed what my friend had seen in the photo I had taken. He immediately became extremely angry saying the proper machinery had been used which was completely untrue. He then said, "I don't know who you were talking to but I don't appreciate".... I said it was a licensed journeyman with over 40 years of both custom and heavy commercial background, also having been a foreman running his own crew. He cut me off telling me the "next" thing they were going to do which would also require a 2nd plumber. I then told him no he wasn't going to, as I was going to have the job done by another company. To my surprise he then said, and I quote; "Don't fucking call me again!" I understand his anger completely. He was furious that he had been caught trying to pull a fast one over on a customer. He knew very well that the machine his technician had used was insufficient for the line needing the work. Then they could easily say, it didn't work and further more expensive work would be needed. Ryberg is in my opinion dishonest and "Cody's" use of profanity was unprofessional and rude. They get negative stars in my book. Do not hire them!