Ryberg Plumbing

Richard M.

I have to echo the comments of previous reviews that are negative. Ryberg has made multiple visits to my home, one plumber they sent had a job to install 14 new valves. Every valve was slathered with liquid sealant by the plumber prior to installation. After one month I had some leaks and I took a valve off to see the entire interior of the valve filled with sealant. In their defense they did come out and replace the valves however I had to pay for two of the more expensive ones. They would not reimburse me even though they were at fault for the valves being rendered useless.

Fast forward one year later. I'm the forgiving type thought I'd give them a chance to install my tankless hot water heater, mainly because they addressed the mucked up valves from the previous episode. All went well till I noted I was overcharged for time they weren't on site (the technicians lunch period was included in my billing time) and for an early departure that was less than the time they charged me. After departure, I found out my new drain pan Ryburg installed leaked (not leak checked), though stated it was on the invoice. They sent a second plumber to try to identify the problem. The second plumber couldn't figure out why it was leaking but suggested I get a new pan. I purchased a second new pan at my expense. The plumber had cut the hole incorrectly into the first new pan, and it leaked at the gasket. The Ryberg owner became quite agitated when I identified the problem of the pan leakage and billing and blamed me for watching them too closely. I was offered partial compensation, approximately half of what my loss was from this work project. After spending $1000 all I wanted was them to honor the work they did and remove the time I was billed for nonwork activities. That was too much to ask. The owner became quite irate, and super defensive not at all customer friendly, or considerate. Just the opposite- accusatory without facts and first-hand knowledge of what took place. The silly part of this is that $75 is the tipping point for the Ryberg owner to become extremely unprofessional. My advice to potential customers is find a different company. Note that I have spent over $2000 with this organization and have been treated badly by their owner, not the plumber. Their on-site technicians are very nice, however, I advise you to document their time and request an invoice of materials they purchase while they are on site as they will not provide this information later. I cannot say this is a trustworthy company.

David W.

Our toilet became stopped so called Ryberg. The guy came and spent less that 10 minutes. He said it was clear but after he left we continued to have issues. He was supposed to have the office send a receipt but they never sent one. I was upset because what they billed my credit card didn't come back to their minimum charge plus tax. The next day I received a text from one of the owners asking if we were pleased with the service. I expressed my displeasure. As sent a receipt and found they charged me, yes charged me, for them using their own equipment to perform the work. Not only $115.00 for a 10 minute job but then another $15.00 for the 'rental'. Told her I needed them to refund the fee that was not previously disclosed and to send someone back out, at their cost, to finish the work. She told me they didn't guaranty their 'blockage work' and we would have to pay another fee. Told her I would call another company instead of being ripped off any further. Never heard back from her. So much for trying to support a local business when they treat you like a nothing.

I will never call them again and will warn everyone off of them.

Steven G.

Fixed our shower water handles quickly and for a fair price. I would recommend them if you have any plumbing needs.

Jane B.

I have used Ryberg several times. They are always courteous and professional Ryberg Plumbing was recommended to me by a friend. I wasn't sure why there was water in my garage I called at 8:30, they assistant arrived about 9:45. They quickly identified that the hot water heater was leaking. An estimate was written, had to retrieve a new water heater and work was wrapped up by 1:00. Very professional and knowledge. They took the time to make sure that I understood how the new water heater worked. I would recommend Ryberg Plumbing to my friends, family, neighbors....anyone in need." July 5th, 2022

Makensie H.

Please do not waste your time with this plumbing company. They will happily come out and charge you for all their equipment to diagnose the issue but won't actually fix anything.

Betsy F.

Nice Technician Plumber but extremely poor company behavior, documentation, communication at ownership level for a $2,020.00 bill.

Poor communication: I had to speak to the actual plumber on his personal cell phone throughout the job. I went by the job a few times and they weren't even there despite being billed for that time frame. Ryberg scheduler is quick to accuse but not in the weeds of the details of the job and not communicating with the labor. There is an AUTO-DEFENSIVE posture with these folks. My bill it said 2 guys but there weren't two guys for parts of the job; I know this because I was on-site. Hours billed were not hours worked. Said it was a one day job, then billed me for more than one day.

Materials: $400 on invoice but they are unwilling to even say what the materials were, let alone receipts for those materials. Hmmmm.

No Inspection: They were hired to perform a service that doesn't require a city inspection. But after fixing the problem an inspection WAS REQUIRED because they had to go through the attic and circumvent the main and tie off a line. I had to threaten non payment just to get them to file an for inspection. My 2nd plumber wouldn't follow their work because he said he would get blamed for their antiquated processes. I learned all of this when I called the city plumbing inspector. They charged me twice for a camera scope before I asked for a correction ($260 plus $100). I had to threaten a complaint to State Board of Plumbers to get them to file for an inspection. They wanted payment before they were willing to request the inspection. Who does that?

Poor documentation: They wrote on the crazy high invoice that they had replaced the "main in the back yard" and they hadn't. They wrote on the invoice that there wasn't a "clean out" by the street and sure enough, there was. My sprinkler man had to find the actual pipes for them at my expense. The scheduler is raising a family and scheduling jobs and trying to keep up with the jobs while her "boss" and hubs is in the background unwilling to even get on the phone or look at a job before he throws out a $6,000 bid. Do not call these folks they're grabbing whatever dollars they can with resentment for their customers and not getting in the deep end of the pool/job. Courtesy and communication counts but not part of the Ryberg way. I know this is a tough and highly paid biz but try to put the customers viewpoint in the equation instead of just your own.

Nova L.

Greg and Cannon were great. Very informative, professional, and personable. Definitely recommend

Holly ..

Called the week before Thanksgiving and was told the next Monday they would be here. I worked extra hours at work to be available. At 845 they called to say they don't have enough people and need to reschedule - explained I worked more and was met with whining. I rescheduled for Saturday and was left high and dry - sort of - until she called after my second stern message to talk down to me about time frames and then want to reinvent the Monday story. Time I can't get back on needing a plumber desperately!!! No respect for someone's time. So disappointed.

Constantine P.

They did a great job addressing some major issues with the plumbing in a home we just bought. Very thorough and knowledgeable.

Sarah B.

I LOVE Ryberg Plumbing! They are always quick to come out and fix whatever is broken or clogged since we bought our home a few years ago. They are very professional and courteous, and handle our zoo of animals well lol. They're also competitively priced, so it's not such a set back on our bank account when something breaks. I highly recommend them!