RVO Rooter & Plumbing

Ryan D.

RVO plumbing has done several jobs for myself, friends, and colleagues. From sewer lateral replacement, to upgrading the main water valve, fixing a kitchen drain issue, and giving quotes to re-pipe homes.

I've been very pleased with Roberto, Brian, and Daniela through every interaction & look forward to working with them again in the future!!!

Kyle

Butch W.

Had them come out to check my 50 foot long sewer lateral. Instead of crawling under the house where the sewer lateral begins, they found a clean-out at the rear yard to use a mere 16 ft from the main sewer, and decided this was enough to declare the entire 50ft lateral would have to be replaced. When confronted with the fact that he only checked the last 16ft, he demanded full payment before doing the full job contracted for. He offered to let me pay by credit card, but it would cost an additional 3 percent to do so. Disgusted, I told him I'd get them a check from my parents for the $175. A couple days Iater we drove to the business address (which was a poorly maintained home in a residential district) and hand delivered the check. Afterwards, my emails, messages, and voicemails asking for a return inspection went unanswered, and I told them My dad would be taking them to small claims court. This elicited a nasty message from them saying they'd decided to cancel my check because I promised to take them to court if they did not provide the service they were contracted for. What a horribly unprofessional fly-by-night acting bunch of slackers. I wouldn't use them again if they paid me for the privilege. I'd give a negative 5 stars if I could. Stay away from this business.

Lance P.

We had a difficult sewer lateral that most companies refused to fix. Roberto and his team did an amazing job keeping us updated on the inspections, quote estimate and timelines. Highly recommended!

Kevin D.

Their website says ""You will be given a free estimate upon initial contact, and you must approve the price before we start working.""

They wasted my time trying to figure out a schedule and waited to the last minute to bring up ""We do have a charge for estimates""

Not worth paying for estimates.

Laura R.

These guys are great. From Roberto and his team to his wife who answers the phone and books appointments. Love working with family businesses. Local, friendly and skilled! Highly recommend

Zina H.

I've secured RVO as one of my ""Go Team"" players. As a Real Estate Broker, it is crucial to me to have a team of top notch professionals that not only know what needs to be done, but knows how to, can, and does get whatever the job is DONE--on time and within budget. RVO is that company for me.

One phone call and my real estate sewer lateral and gas shut off valve needs are handled. Voila!!!

Kudos!
Zina F. Hall, Broker #01896091
ATM Real Estate, Inc.

Wilson T.

Woman on the phone is rude. This company isn't professional. They will reschedule your appointment 2 hours before your appointed time. I would stay away from this company.

Christina M.

Save your money and your time and DO NOT use this company! Trust me when I say this but this company is a BIG RIP OFF! I called them to look at our water heater because the water heater kept going out and we had to continuously turn off and on the water heater for the water to heat up. I scheduled an appt for Tuesday (which they DID NOT mention no kind of cost while I was talking on the phone just for them to look at it) and Roberto came out to look at it. He said that the reason was because there was spider webs and to keep the area clean and also because the valve was on high for the water heat and to lower it so we did.

Thursday night the SAME THING HAPPENS and we call Roberto and he comes out again to look at the water heater an hour later. He explains that maybe because its a commercial water heater so it's much bigger and not a residential?! ACTUALLY it's a residential water heater as it states on all my receipts and manuals from home depot so please stop with the BS! And why should it matter if it's a residential or a commercial? Then he keeps talking about how the new water heaters have a lot of sensors and doesn't know what could be the cause. Then he explains that the flap on the top keeps going down where the oxygen needs to come out of and he messes with it and then it starts working.

The next day Friday night it goes out again and this time I'm pissed because this guy does not know what he's doing, obviously! I called Roberto and let him know its doing the SAME EXACT THING which is why I called you in the first place and you charged me for coming out. His response on the phone with me was, ""Maybe you should call the manufacture because I don't know what the problem is"" WOW!!!!! What a waste of time and money.

This company does not want to refund my money for their B.S. service which is fine as I'll call my credit card company to dispute the charge since they didn't fix anything. Oh yah and if you want rude customer service then this is the best place to go to as well! Roberto actually had the nerve to say to me, ""well I hope the other company charges you more "" Who says that to a customer?! I don't mind paying to have my water heater fixed the only problem I have is paying someone who didn't even fix NOTHING!!!

I ended up calling another company who gives FREE ESTIMATES and actually seem to know what they are talking about when we told him what kind of water heater we had, unlike Robert who seemed to know very little to nothing at all about Rheem water heaters.

If you're looking for a plumber or any kind of water heater maintenance, repair, or just anything replaced then trust me when I say this is NOT the company. Just look at their most recent reviews (which I should have known better to do) and you can see a lot of people are not satisfied with their poor lack of service.

Also if you read below from what the management stated is that he replied that someone explained that we there is a charge for estimates when in fact we were not. The lady on the phone never explained that nor did Roberto until he charged for a service of just looking at the water heater and not even doing anything to it! And if you look on their website it states that they give ""FREE ESTIMATES"" so why was mine not free? Oh yah because you're paying for their ""labor"" of just looking at your water and giving you b.s. answers.

Eric M.

Do not ever use this company for your sewer lateral. They were doing a sewer lateral across the street today and within 30 minutes they cut through the Comcast coax cables in the ground and shut our cable and internet off for the entire day, I'm hoping it's fixed by tomorrow by Comcast who has to run a new line under the street. Hey didn't even have the decency to tell me they had damaged the line I spent an hour diagnosing the connection until I realized this company's work was the problem. Stay away. Update Comcast can't fix it for a few days at least!

Raynato C.

Best plumbing service I've had. Unlike Roto rooter which kept moving the scheduled work back by hours RVO came on time and dispite the sink plugging up again the boss came and fixed the problem in a jiffy.
I would recommend RVO for all your plumbing needs.