RVO Rooter & Plumbing

Kevin D.

Their website says ""You will be given a free estimate upon initial contact, and you must approve the price before we start working.""

They wasted my time trying to figure out a schedule and waited to the last minute to bring up ""We do have a charge for estimates""

Not worth paying for estimates.

Laura R.

These guys are great. From Roberto and his team to his wife who answers the phone and books appointments. Love working with family businesses. Local, friendly and skilled! Highly recommend

Zina H.

I've secured RVO as one of my ""Go Team"" players. As a Real Estate Broker, it is crucial to me to have a team of top notch professionals that not only know what needs to be done, but knows how to, can, and does get whatever the job is DONE--on time and within budget. RVO is that company for me.

One phone call and my real estate sewer lateral and gas shut off valve needs are handled. Voila!!!

Kudos!
Zina F. Hall, Broker #01896091
ATM Real Estate, Inc.

Wilson T.

Woman on the phone is rude. This company isn't professional. They will reschedule your appointment 2 hours before your appointed time. I would stay away from this company.

Christina M.

Save your money and your time and DO NOT use this company! Trust me when I say this but this company is a BIG RIP OFF! I called them to look at our water heater because the water heater kept going out and we had to continuously turn off and on the water heater for the water to heat up. I scheduled an appt for Tuesday (which they DID NOT mention no kind of cost while I was talking on the phone just for them to look at it) and Roberto came out to look at it. He said that the reason was because there was spider webs and to keep the area clean and also because the valve was on high for the water heat and to lower it so we did.

Thursday night the SAME THING HAPPENS and we call Roberto and he comes out again to look at the water heater an hour later. He explains that maybe because its a commercial water heater so it's much bigger and not a residential?! ACTUALLY it's a residential water heater as it states on all my receipts and manuals from home depot so please stop with the BS! And why should it matter if it's a residential or a commercial? Then he keeps talking about how the new water heaters have a lot of sensors and doesn't know what could be the cause. Then he explains that the flap on the top keeps going down where the oxygen needs to come out of and he messes with it and then it starts working.

The next day Friday night it goes out again and this time I'm pissed because this guy does not know what he's doing, obviously! I called Roberto and let him know its doing the SAME EXACT THING which is why I called you in the first place and you charged me for coming out. His response on the phone with me was, ""Maybe you should call the manufacture because I don't know what the problem is"" WOW!!!!! What a waste of time and money.

This company does not want to refund my money for their B.S. service which is fine as I'll call my credit card company to dispute the charge since they didn't fix anything. Oh yah and if you want rude customer service then this is the best place to go to as well! Roberto actually had the nerve to say to me, ""well I hope the other company charges you more "" Who says that to a customer?! I don't mind paying to have my water heater fixed the only problem I have is paying someone who didn't even fix NOTHING!!!

I ended up calling another company who gives FREE ESTIMATES and actually seem to know what they are talking about when we told him what kind of water heater we had, unlike Robert who seemed to know very little to nothing at all about Rheem water heaters.

If you're looking for a plumber or any kind of water heater maintenance, repair, or just anything replaced then trust me when I say this is NOT the company. Just look at their most recent reviews (which I should have known better to do) and you can see a lot of people are not satisfied with their poor lack of service.

Also if you read below from what the management stated is that he replied that someone explained that we there is a charge for estimates when in fact we were not. The lady on the phone never explained that nor did Roberto until he charged for a service of just looking at the water heater and not even doing anything to it! And if you look on their website it states that they give ""FREE ESTIMATES"" so why was mine not free? Oh yah because you're paying for their ""labor"" of just looking at your water and giving you b.s. answers.

Eric M.

Do not ever use this company for your sewer lateral. They were doing a sewer lateral across the street today and within 30 minutes they cut through the Comcast coax cables in the ground and shut our cable and internet off for the entire day, I'm hoping it's fixed by tomorrow by Comcast who has to run a new line under the street. Hey didn't even have the decency to tell me they had damaged the line I spent an hour diagnosing the connection until I realized this company's work was the problem. Stay away. Update Comcast can't fix it for a few days at least!

Raynato C.

Best plumbing service I've had. Unlike Roto rooter which kept moving the scheduled work back by hours RVO came on time and dispite the sink plugging up again the boss came and fixed the problem in a jiffy.
I would recommend RVO for all your plumbing needs.

Carson B.

My feedback is not to use a rubber no hub connection where you could put solid ABS. Especially when the access area will be covered up with a closet floor. I stand by my original review.

Jeanell J.

I have used them three times over the past year: twice to unplug items that were trapped in our pipes (practically a full weave bundle...not mine and baby wipes...again, not mine), and to replace a party of our water heater.

The first visit, to unplug the hair went smoothly: customer service was great, he arrived on time, performed the job at quoted price.

The second visit, to replace a part of our water heater did not go as smoothly. He arrived on time and performed the job. The job took longer than they expected because he was unaware that GE water heaters used a kit system for replacement, plus he had to leave to get tools to complete the job, but none of this bothered me too much. I was briefly concerned that he didn't have the tools to complete the job when he arrived because we informed the call-taker of what kind of equipment we had, but he seemed sure that he could complete the job and he did.

The only upsetting part of this service was when the call-taker called to inform me that I would need to pay 50% more than the quoted price when no additional work was performed outside of the requested service. Then, offered me a slight ""discount"" off the higher price, which would have still been more than the quoted price. The reasoning was because they were unaware the part was a kit and that it would take as long as it did. I mentioned that I received three quotes for this job, both of which were cheaper and one of the guys knew that the part was kit, but I chose this company because of a prior good service. Then, the plumber told me that the guy who quoted me a cheaper price probably would have tried to charge more once he saw the water heater. My thought was, 'Like y'all did.' I kept that to myself. Anyway, long story longer, I didn't pay any extra, my interaction for the duration of the time was good.

I called them a third time because although the customer service for the last visit was lacking, the actual service was good. This time we had a clog in the pipes due to baby wipes. The fix was quick and resolved our immediate problem.

Timely service, 5 stars
Plumbing service, 4 stars
Customer service, 1 star

Danny Y.

When you need your sewer lateral replaced, it can get really costly. You're looking anywhere from $4,000 to $10,000+ depending on the contractor. So you definitely want to find someone who is competent and trustworthy. RVO Rooter is both.

To start off, you want to get a lot of estimates from different contractors. You also want to ask a lot of questions because a lot of these licensed contractors work in different cities and the laws are all different. I never met Daniela because we just talked on the phone (many times I might add) but each time, I was impressed by her knowledge, patience and customer service skills. I could tell that she had done this before because she knew exactly what laws applied to my city (and believe me, I heard a lot of different things from different contractors and even the City itself).

Onto the job.. I accepted the job on Thurs and RVO Rooter was able to schedule/get permits/do everything necessary the VERY next day! Talk about efficiency and knowing what needs to be done. I was so impressed because I really needed my lateral replaced and the weather during this period was terrible. Friday was the one day the forecast said no rain. Daniela told me her team would be coming out on Friday at 8am and be finished around 3-4pm. Guess what? Roberto and his team arrived EXACTLY at 8am and was done around ~3:30pm. I love working with someone who is on time.. that tells me 1. they take their job seriously and 2. they've done this before and know exactly how long it takes.

The job was complete, stress-free. I even received my Certificate of Lateral Compliance on time, as Daniela/Roberto quoted me. If anyone needs sewer lateral help, I strongly recommend Daniela/Roberto and their team at RVO Rooter.