Russell Plumbing & Supplies

Lisa B.

I will start by saying I have used Russell Plumbing 2 other time before with no issues & was satisfied. I prefer family owned businesses that are not big chains to support our community.

Recently we had a clogged drain that I called them on Thur office staff said they didn't have the schedule and would call back. Friday morning I discussed with office staff the issue. She said they were booked that day but she could try to squeeze us in But it would be around 4pm. I told her that would be great if they can get to us but if they can't to let me know and I'll book someone else. I asked the cost of general drain clogs, have me various quotes for different scenarios. At NO TIME during the conversation did she mention overtime charges for squeezing me in!! The plumber arrived at 5pm, unclogged the drain (& will grant them that the work was completed & satisfied with this aspect). However I was not happy when the cost included OT charges! I told the plumber I would talk to the office, as they didn't inform me.

When I spoke with the office the lady insisted over and over that she did tell me there would be overtime charges and I said to go ahead. Not true. She refused to reimburse the OT. There are plenty of plumbers out there and could have easily saved the $65 of OT charge. As I stated if you can't make it I will go with someone else...if I knew there was OT I would have done the same. Besides this, most people would prefer there customers to be satisfied and have repeat the business. I work in a field where I deal with large customers accounts and would have easily reimbursed a client even if I was sure they were wrong, just for a good experience and repeat business. I could have raved that the office staff was great and gave reimbursement on here but for the office lady being rude, argumentative and insistent on being right - I'm writing this review instead and will never use them again. Extremely disappointed!

Symphony H.

This company was called by a 94 year old woman to unclog some drainage in her home. From the several times I have come in to assist her with some in home assistance, she has made the comment that her washing machine backs up into her showers. Earlier this week it was brought to my attention that she called Russell's to resolve this issue. A plumber was sent out on Tuesday and ""performed his job"". Upon re-visiting this woman, she told me that the plumber had come and unclogged her plumbing but there were a lot more deeper issues that it being clogged that also needed to be resolved. With hearing that the plumber came, I proceeded to assist her with a load of laundry because the problem was ""resolved"" but it was not. Water spewed everywhere in her garage so Russell's was called again and asked why the washing machine was not looked at. Shamara (unsure of how to spell her name) stated that a call for only the showers came in but another plumber was to come out as soon as possible. I was there when the second plumber arrived and stayed with this elderly woman through the entire ""resolving"" of this problem which went ended with the plumber stating that after using his 60ft cable to try and unclog the plumbing, he or someone else would have to return to finish the rest and that there was so much still coming out of the piping and a longer cable was needed. We went over other things such as jetting, the washing machine drain pipe had a hole in it and needed replacement, and her previous visit from he previous plumber. I explained that I would not be able to oversee the visit until Friday and that Russells would be called back to schedule another visit. I observed, myself, this plumber replace the washing machine where it was found. I did leave before he did, but upon my exit, the plumber was in his car talking to who I will assume is his office. This woman gave some resistance to the plumber regarding payment for services because she was concerned that now a third plumber (or a repeat one) was to come out, she would have to pay them AGAIN, and the job was still not complete; which is understood coming from a 94 year old woman who is fully aware that she could possibly be taken advantage of. Russells was called on Thursday to schedule another visit from another plumber. Speaking with Shamara, she explained that due to resistance, this woman was charged only $50 but that it would be refunded to her and that no plumber would be going out due to the plumbers feeling ""unsafe"" and that they have families to provide for and pretty much cannot settle for a $50 payment. Some how or another, it was agreed that Russells will be going back out between 12pm-4pm to finish the job and that I would be contacted so that I can oversee that no words of frustration or miscommunication would occur. Friday, July 26 at 3:04pm, I receive a call from a gentleman named John, who ""re-capped"" the events of what happened. I interrupted him by completing his events recap because it was 50mins to the window ending and I needed to know when a plumber was coming. John proceeded to tell me that is why he was calling, to inform me that no one was coming out. I asked why I was called with only 50 min notice and why had the office not called me. He stated he called on their behalf for the same reasons above. Nowhere in the hour and 15 minutes that I was there, was this woman threatening or verbally abusing this service provider. I understand the frustrations of having to repeat oneself over and over again but in no way is that to be used against someone like her and used as an excuse not to come back. If these men cannot handle the words of a non ambulatory, 94 year old woman then they should not be sent or should receive some training on how to de-escalate a situation like this. Like mentioned, I left prior to the plumber himself leaving but in no way was his services interrupted by her or I, in anyway or could she have threatened this man to the point where I now have to speak with their manager Pete on Monday to explain the inconsistencies of this company.

Joe M.

They have gotten even worse. We call on a Thursday morning because we obviously have a water leak, as the meter reader notified us it was spinning. The bill that came 2 days later at $750 was confirmation it was leaking bad. They can't make it until Monday. Ok, damn we will wait.

Luckily he shows up on Friday, walks in to the bathrooms and just walks out without saying a thing to any of the employees. We call and ask what is going on and why did he just leave? The office has no clue, and says they will call him and find out what is going on. Hours pass, no response.

Wait until Monday and wait until about 1pm to see if he was coming back. Nope, we call the office again and I ask what the hell is going on. Again they say they will contact him again and find out what's going on. 2:45pm still no response. Contact the office yet again. First person says she knows nothing about it and transfers me to Lindsey who tells me she told us Friday that it was two running toilets. She DID NOT. 2 running toilets do not equal $700 in water and of course that was the first thing we checked before calling in the first place. It was also something they told me years ago ""that it was a running toilet"". Well that time it cost us about $1,000 in wasted water because we listed to them. Got another company, who came out and they found a pipe outside had burst and had clearly been leaking for months.

I blame myself for using this place again. I guess I try to buy local and you get burned by incompetence.

Ronnie R.

We had a slab leak in our newly purchased home. We had our home warranty send us a company out to fix the problem. They came 4 different times and still could not figure out what the problem was or where the leak was coming from. So, we dropped them and hired Russell Plumbing. We got Mason and Renee' out here and immediately they new what and where the problem lies. They were able to detect the leak instantly and began the work. We had them re-route all the plumbing, since we are going to be here forever. Mason and Renee' were excellent to have in my home. They explained as they went, they cleaned up before they went to lunch every day and before they left for the day. They are really courteous and they did an EXCELLENT JOB! I will recommend them to everyone I know and I will use them again...For Sure if I need a plumber. Thank You Mason and Renee' it was a pleasure.Oh, sorry I forgot to mention the Office Staff was very courteous and a pleasure to do business with, Thank You Stacy R. Lakeside

Patti P.

Russell's Plumbing is an outstanding plumbing company I have 29 rentals ,l have been using them for about 18 years I've been satisfied every single time whether it be 4 o'clock in the morning for a mainline blockage or underground gas leaks or A water waterline breaking in the slab and flooding one of my units. They're quick and very thorough and most of all clean. I would recommend them to anyone that needs plumbing service.

Theguy I.

Will NEVER call them again. Needed a H2O heater replacement and had an appt set for Monday 1/21/19 @ 8am. This was set in the middle of the week prior. Called them at 8:30 Monday morning and was told the technician couldn't come out until that Friday but they might be able to have someone come out on Tuesday. WTF. Our H2O tank was not working thus we had NO water in our unit. Imagine doing your morning business and not being able to flush. Not only did they not call me to inform me of the issue they just kept saying how ""sorry"" they were. Sorry doesn't get things done. I called Bill Howe plumbing at 10am after Russell Plumbing called me to inform me they were still searching for an available plumber. BH came out at noon and had the tank replaced and up to CA code in 2.5 hrs. It was a smooth process. The reason I went with RP initially was because they were $200 less and our HOA in City Scene has them on contract. From my experience RP conducted business in a way that made me actually write a bad review so that others can avoid having to deal with this company and their very poor way of doing business. IF you have to pay a bit more and not have to deal with this company do it. They get 0/5 stars from me but had to give 1 so I could post this

Dad F.

Had a leak in my water line to my house. Literally took an hour to dig the hole. Then he calls in help???? seriously? so 5 hours later to cut and glue a couple of pipes costs 900$+? Robbery! Next time, I will not be calling Russell's Plumbing.

LaVonna S.

Mike fixed our leaking toilet today. He was courteous and I have to say a cool guy. My husband was here with him and then I pulled up and my car battery died. Mike was patient and also helped me with a jump. This company has a great asset with having Mike as an employee!

Allie H.

My parents house had a clog in the drain and I was there when the plumber Chris came, he was really nice and explained what was wrong. The whole thing only took him about an hour and he drew a diagram for me to help explain what we could do in the future to help prevent the problem from happening again. Would definitely recommend giving them a call for any plumbing needs!

Nancy L.

Brian did a very professional job installing a water heater in extremely cramped quarters for my mobile home. He made a very clean job out of a real mess where the old water heater resided. He called David in for some help removing the old and placing the new.

It was a pleasure doing business with them both and with Russell Plumbing. They were recommended to me and I would recommend them to you.