Rush Plumbing

Eric K.

I deal with contractors for a living, and know their tricks - some honest, some bandits. Unfortunately Rob is the latter. As a busy professional I don't always have the time to do home repairs myself, so I called up rob to get an estimate and complete the work.

First off, as many other reviewers have said, Rob overcharges for parts and service. I looked up a similar part at retail and online and Rob was charging a 300%+ markup. As much as I would have fought for a different bid price, I wasn't available to make the financial negotiations and my partner had a verbal agreement for $1500 for the work. After the job was complete Rob falsified paperwork stating that the price had gone up to $2000. I knew he was cheating and didn't pay him for the full amount. I made several attempts to contact him, and when he finally picked up he said any conversations would go through his lawyer. I didn't want to fight and made a fair offer to his lawyer. Unbeknownst to me he contacted and threatened my partner. My partner was fearful of having our house leaned and decided to settle. I found about it later and was furious.

Don't use Rob! He is very dishonest and OVERCHARGES for his work. As someone who manages contractors for a living trust me, you can do better. Rob is not the guy you want for the job.

Carlos M.

Wanted to charge me $279 for a 10min job (replace thermostat on my water heater). This is only labor because parts are covered by warranty. I refused, but still had to pay $164.25 for basically doing nothing, which includes a $35 ""miscellaneous fee"". That's totally unreasonable. I will NOT be hiring Rush Plumbing again.

Frank H.

A few years ago I inherited a house. The house was old, run down and needed a major overhaul. The water pipes were over 70 years old and were in pretty bad shape. So after a little research I hired Rush Plumbing for two reasons. 1) The price was for the work needed to be done was reasonable and 2) Robert Craul was willing to work with me through out the process. I moved the kitchen to a different part of the house and increased the size. I also enlarged the bathroom and put in a double vanity. That meant Robert had to do part the of plumbing and wait a year or two for me to complete the move of the kitchen before coming in and finishing off the plumbing in the kitchen. Then months later Robert came back again to complete the plumbing in the bathroom. During the entire process Robert was kind, respectful and understanding. We discussed cost as we went along and he was always reasonable. The quality of the work was excellent. I would recommend Rush Plumbing to anyone. A big thank you to Rush Plumbing and to Robert Craul.

Bryan L.

Robert installed a defect water heater for me, and not responsible for the exchange. I suggest not to use his service.

Tim C.

Robert from Rush plumbing was first class. They cleaned my water heater when it was not working due to vent being blocked. Then when pilot light would not stay on, they came back out and too care of that too. Very responsive and professional.

R O.

Rush Plumbing was excellent. Very prompt, on time, efficient, and fast. My basement bathroom was starting to flood and Robert came right over and fixed the problem for me. His price was fair and he cleaned up all the mess once he was finished. I highly recommend Rush Plumbing for all your plumbing needs.

Robert S.

I've engaged the services of Rush Plumbing twice. Both experiences were very positive. Service is prompt and professional, and I believe that the advice I was given will provide the greatest benefit in the long term. I would not hesitate to use them again or to recommend their services.

Rachel H.

Please be very careful and check around before using Rush Plumbing. I had a problem with irregular hot water in my home. Rob came to my house to do a diagnostic. He charged me $99.50 just to show up and find the problem, which in itself isn't so bad. Other plumbers charge that fee, but I found out there are some who are just as good who don't charge any diagnostic and some who charge it but will credit you the charge if they do the job for you. Rush does neither, so I was out the $99.50 plus tax regardless of whether they did the work.

Rob looked at the pipes and determined the problem was with the thermostatic mixing valve, which needed to be replaced. His diagnosis turned out to be correct, and that's a good thing, but when I asked him how much it would cost to do the job, he quoted me close to $900. $876 before tax, to be exact. That seemed like a huge amount for just replacing a small part, so I asked him how that price breaks down. He said he just quotes a flat rate for each job and can't break down his pricing, or even explain his pricing at all. I was really surprised and curious, though, what the job entailed and why it would cost so much, so I kept asking. I asked him how long he thought it would take and, if he could tell me, how much the part cost. He finally relented a bit and said it's about half half - half labor and half parts cost - but when I asked him specifically how much the thermostatic mixing valve cost, he said $576. So, not quite half half labor and materials, which is not a big deal, except that it seemed like he was making up facts on the spot. And wow, such an expensive part!

I decided to do some digging after he left. I looked up the part online - using the exact brand name and part number - and I couldn't find any place that charged more than $100 for it, which seemed much more reasonable. But, okay, online stuff is often cheaper than what you can get locally, so I called around to plumbing supply shops and other plumbers, and their cost for the part was about $161. Higher than online, but still much lower than the $576 Rob quoted. I can fully understand plumbers taking a mark-up on parts, but a mark-up over 300%? That seems excessive and like price gouging.

I felt Rob was being flat-out dishonest and trying to bilk me for more money than the job reasonably justified, so I searched around for another plumber. I found one who was totally transparent about the part cost, and got the job done in under an hour. The total cost ended up being around $300, for a job that, if I had gone with Rob would have cost me over $1000 total (the $876 quote, plus tax, plus the diagnostic fee). Rob had said the job would take him half a day to complete, but this plumber did it in less than an hour, and the problem is now completely solved. Rob had said the job would require soldering (all it needed was a plumbers wrench) and that he would also need to replace the check valve, a small part above the thermostatic mixing valve. Replacing the check valve wasn't necessary at all, and the system is working perfectly now. Even if it had been necessary, that's about a $20 part, and can't conceivably have taken more than an hour for an experienced plumber to swap out. Let's be generous, even, and assume the part cost three times as much, I still can't see how Rob can justify the $900 price tag, unless he is jacking the price of parts way up or is much much slower than other plumbers in completing work, which would be a concern in itself.

Here's what I think actually happened. I think Rob came to my house, saw that I was a woman living alone in a pretty nice house, was told that I had an urgent plumbing problem that needed to be fixed ASAP because I had guests coming in, was told that I knew nothing about plumbing (which I didn't, although I know a little bit more now), and decided to quote what he thought I would pay based on urgency and ignorance, rather than a fair price for what the job was worth. At the very worst, he flat out lied and tried to cheat me out of three times what I should have rightly paid. At best, his quote was three times higher than what I needed to pay in order to solve the problem. Whichever way you slice it, going with Rob would have been a bad choice.

I called Rob after the job was completed. I explained the outcome and told him I thought he had been dishonest. He told me he stands by his initial assessment and quote. But beyond saying he ""stands by his price"", he couldn't say why he stood by it. Why would a $161 part cost $576 if I purchased it from him? Why would a job that took less than an hour take half a day if he did it? He couldn't explain, except to say he would also have had to replace the check valve, but that was clearly not necessary and couldn't possibly explain the extra cost even if it had been.

There are other better more honest plumbers out there. I strongly recommend supporting them and not choosing this company.

Denette W.

I have been trying for over a week to get a rather small but complicated plumbing job done. I had a very old pedestal sink that the pipe had rusted out and come to find out the sink was not lined up with the drain coming out from the wall. After 2 different people looked at it and didn't want to do the job, I started making calls. I called 3 plumbing companies all of which could not take a look at it until next week. I came upon Rush Plumbing via Yelp and called for help. After talking to a Julie, who I must say couldn't have been nicer and explaining my plythe, she said she would call me back. A few minutes later she called and could send Robert in the morning.

It is very hard to find someone in the construction, plumbing, electrical field that not only does a great job but does it when they say they are going to. Rush Plumbing did it all. I got a call the next morning, I met Robert at the home and an hour or so later we were repaired! I feel it was a fair price for a great job, done in a very timely fashion.

I would definitely recommend Rush Plumbing for your plumbing needs.
Thank you Robert, Cody & Julie for all your help.

Andrea D.

I read all the reviews about Rush Plumbing here...and they're all true. I had Robert come out to re-pipe from the street to my house, re-pipe the house plus put in a new toilet. It was all done on time, at a reasonable cost with really no inconvenience to me at all. He analyzes things well, explains what he plans to do, makes sure he answers all questions and follows through. I would recommend him to anyone!

Andrea D.