Rubber Duck Plumbing & Heating

Irene P.

We had a flood emergency and I couldn't get in touch with the person that usually makes repairs for us. Our main sewer line tended to back up over the years into our downstairs half-bath and the only way it was repaired was by having someone come in and 'roto' the mess away. This time we were lucky, and John from Rubber Duck came and took a look. He found the problem because he's equipped with a camera that can go through the pipes. Our main pipe was separated just outside the house; the fitting was broken, the pipe from the house was lower than the main, roots were growing into the pipe ... all sorts of problems. We thought we were facing a very major expense, but John fixed the whole thing and we were more than satisfied with both the results and the cost. I have already recommended him to three friends because I have no doubt that he can get the job done!

Carmen M.

It's very unfortunate that I must agree with other unsatisfactory reviews. I wanted to give Steve Moore the benefit of the doubt. When he gets around to actually doing the work it's satisfactory. Everyone is entitled to vacations, emergencies & not feeling well. But, with CONSTANT lack of communication and cancellations I opt for NO star at all. In my opinion he's not professional and has no respect for his clients time. I would NOT recommend this company. I'm still waiting for the old heater to be removed. The initial complaint was June it's the end of August.

Allen J.

One star is being generous for this company! I wish I could give less. This company was sent to our house by our home warranty company, AHS, for our sump pump. Our sump pump would not shut off. When Steve arrived, he told my wife the sump pump and the pit were broken and needed to be replaced but that it had to be pre-approved by AHS. We never heard that before. Usually repairs are done on the first trip. Steve said we would receive an answer from AHS in 24 hours or less. He also said he would not replace the pit because he was old and didn't do that type of work any more. My wife said he was very rude. After two days where we did not hear anything from AHS, we called AHS and they said they never received a claim from him and they would follow up. We called and left several messages for Steve directly - as they were predicting horrible storms for the weekend. We didn't receive a call back until the next week when Steve made racist comments about AHS's telephone service being incompetent and that we should hear from them soon. About ten minutes later, AHS called and said the repair would not be covered because Steve stated that a piece of concrete fell on the sump pump and broke (implying that we broke it ourselves). I explained the sump pump was over ten years old and it was regular wear and tear and we did not break it. AHS said they have to go with what Rubber Duck reported and that if certain buzz words are used, they automatically deny the claim. They also said that Rubber Duck would be willing to replace the sump pump for $575. This was the first time AHS ever negotiated a deal with a third party. Over the weekend, we had found someone else who could replace it for half the cost. Rubber Duck still made the service fee, though. Reading EVERY other review on Yelp, it appears this company has a scam going with AHS. I am not the first person with this complaint. As AHS told me, certain words that were used automatically cause a claim to be denied. This person knew to use those words. We did not break the sump pump. It was replaced by another company.

Rita S.

One star is too much. Misleading information and bad service. This company was sent out to my home by American Home Shield.
I paid $106.00 for the service call. Within five minutes the tech said he had to replace a part sitting on top of the water heater, he then stated the water heater would not last long, they only last for 10 years or so. He cut off the water then replace the part. he let the water run a few minutes, he said to remove air in the pipes. I did not have hot water. He then lit the pilot and said I would have hot water shortly. I never got hot water. went I called him back he said that was a different problem. Worst service He said he stop the water from leaking this had nothing to do with the hot water heater. Before leaving he asked me to please give him a 5 star review, this business should get a zero review. This is the worst company I have ever seen. Why is AHS doing business with this company?

Shalonda K.

I had American Home Shield warranty company, and my sump pump failed to work. They assigned me to the Rubber Duck company. Without ever calling me, the company sent me notice that they would see me during a 4 hour window during a day that was hard for me to be there. But I was there anyway. They moved back that 4 hour slot on the same day, and then they came even later than the pushed back time! So I already had left. I had to call AHS to get them to call me, and when the guy finally did, he was mad that I didn't wait well past the window, and also that I couldn't do the first slot that he offered me, as if my schedule doesn't matter! He said that he would call me back and never did.

Calvin H.

The rudest staff you will ever encounter. Late on appointments and very rude with using language. Service is the worst and aren't familiar with what they do. Will never recommend to my worst enemy

Larry B.

Came out on a warranty call for AMHS. Took forever and multiple follow calls with Rubber Duck and AMHS. All to get a bad diagnosis. Do not use this company- horrible horrible horrible.

H J.

This was the most unprofessional company I have ever dealt with. The guy they sent named Steve rude and was about to leave without fixing the issue. We used this company because of our home owners warranty and will never use them again.

He was more concerned about telling us home years he was a plumber than actually trying to fix the issue. I would not recommend this company and if you are using a home warranty or on your own. You should definately chose another option. He was very disrespectful and I did not feel safe with his tone as a female. He just wanted to rush out without fixing the problem. With a $125 deductible on the table I needed answers and solutions. He wasn't trustworthy or competent.

Stand Clear!

Robert O.

If this was the last plumber on earth I would go back to using an outhouse and bathing at the river rather than use them for plumbing repairs. The owner of the company seems to believe that he has no responsibility to communicate (either pro-actively or by answering his phone) when he is running hours late. AHS then called him and confirmed he would be making us his last stop but he never showed up and didn't respond to multiple messages. The next day he advised that AHS was assigning someone new because he didn't like my messages. Perhaps if he told the truth and managed his business professionally he would receive better messages?!

Alex T.

I called American Home Shield, this past Saturday (10/14) as my water heater was leaking - a work order was issued, to Rubber Duck Plumbing & Heating. Upon, receiving their information from AHS, I called immediately, so I can be one of the first customers called Monday (10/16) morning. The policy for a work order call back is 24 hours - in this case that would mean the company, Rubber Duck Plumbing & Heating, would have until end of day today (Mon, 10/16) to call me. Just as a concerned customer would with any pressing matter such as a leaking water heater, I called Monday morning around 7:30am...no answer. Called two (2) more times (8:01am and 10:25am)...no answer - getting pushed to voicemail each time.

At this point, I decided to call AHS to make them aware of the situation and see if there was another company on the books to transfer my work order to (which they did by AHS did - thank you AHS). While I was waiting (10-15 minutes) to speak to a AHS representative, I decided to do some research of my own to get an idea of past customer experiences with Rubber Duck Plumbing & Heating. All reviews across YELP!, Google and Better Business Bureau were consistent across the board - not good.

What I found interesting were the reviews were coming from previous AHS customers, having the same issues with Rubber Duck Plumbing & Heating. Here are some extracts from those reviews ""Not responsive""... ""Just out to collect the service fee"" ... ""Worst experience"" ... ""Absolutely horrible service"" ... ""NEVER showed up"" - don't get me wrong, there was one (1) or two (2) positive reviews between the three (3) websites - 24 total reviews in total.

Once I connected with an AHS representative, brought them up to speed of what has transpired thus far - AHS helped look into the matter and informed me, the manager at Rubber Duck Plumbing & Heating, said he called me back - I never received a call. This just confirmed all of the negative reviews for Rubber Duck Plumbing & Heating - no integrity.

Good thing the people at AHS were able to find me another company outside of my location willing to come and look at my leaking water heater. Although, I did not have a live in person customer experience with Rubber Duck Plumbing & Heating - the experience I did have with them was HORRIBLE. I do not recommend Rubber Duck Plumbing & Heating to anyone - I urge any and all customers to stay away.

My only issue with AHS, is the fact they endorse Rubber Duck Plumbing & Heating as a reputable company - AHS, please cut all association with Rubber Duck Plumbing & Heating who are located in New Egypt, NJ.