Rubber Duck Plumbing & Heating

Jonathan M.

I had a very good recent experience with Rubber Duck Plumbing. I have water stains at various locations throughout my home. I put in a claim with my home warranty company and Rubber Duck was assigned. Within 30 minutes of the assignment, I was contacted by Steve. He was able to schedule an appointment for the soonest day I was available.

The appointment was a 4 hour window. Steve called me an hour beforehand, and told me would be there in about an hour (which he was). I think he did a through job of inspecting the water stains, and he was able to quickly determine the cause was a crack in the tank of the upstairs toilet. He explained that the previous owners who installed the toilet put it too close to the wall (there should be a 2 inch gap), and that the toilet needs to be replaced. I was glad to not only know what the problem was, but also what caused the problem.

He took pictures and said he would file a report with the warranty company and it takes about 48 hours for them to make the determination. And I pretty much knew this to be case.

Overall, I thought he did a great job. Very personable. He wore PPE so I'm glad he shows personal consideration for his customers

Tim L.

Scam artist. This guys has been giving my elderly parents and wife the run around for weeks about a hot water heater issue. Lot's of no-shows, but plenty of excuses and BS. We pay for an AHS home warranty on this this house for my parents, and they wouldn't give us another contractor despite numerous requests once we realized the kind person we were dealing with here. So, he finally went to the house, did who knows what, but didn't fix it (though he did break the door to the closet the hot water heater is in). So, once again we had to call AHS (for the 7th or 8th time). According to them, he was supposed to install a brand new hot water heater - and has been paid for the unit and install. Steer clear of this place if you can.

Kathy W.

I have dealt with this individual on a few occasions as I issue building permits. Dealing with the owner of this company is annoying and frustrating as he is rude, doesn't return calls and DOESN'T pay for permits he submits. Very rude and nasty man. Arrogant!!!

Steve L.

Never showed up, just kept moving the arrival time back (over 24 hours later) finally told them not to come and hired a real plumber. Tried to steal a $100 service fee from warranty company. Based on the reviews it seems like this is there scam.

William P.

Worst company ever.
Filed american home shield warranty claim.
Rubber duck was assigned on Wednesday am. Immediately got email from him saying that he doesn't service my problem and that I should ask Ahs for a different contractor. I then clarified the problem , and then he preceded to argue with me by email saying that the radiator couldn't be serviced, but could only be replaced and that he was not available on Thursday.

He then made an appointment with me for Friday which was confirmed.

He then did not show up fir the appointment.

I then emailed him and he said that he had a family emergency and he said that he would call me on Saturday to reschedule.

He never did call.

I theen emailed him asking if he had called...... he resounded by saying. ""No"".

Never called ever

Totally dishonest.

Total non professional.

I suspect he never wanted to service the isssue so he made up all these excuses.

Reported him to Ahs as unprofessional and dishonest.

Chris R.

The reviews couldn't be more accurate. Not responsive on phone calls or text messages. Dishonest and tried to make a simple job into a very costly project. Do not call for any size job.

Stacy R.

Couldn't be bothered to call and say he wasn't coming. Would not respond to messages. Obviously unreliable and unprofessional.

Colleen F.

Courteous. Professional. And most importantly knowledgeable. He came exactly on time and diagnosed the problem immediately and offered me excellent advice in terms of spotting problems in the future--before they become emergencies. My review: has real INTEGRITY. A company you can trust--and that cannot be said about all of them. I wholeheartedly recommend Rubber Duck Plumbing &Heating.

Irene P.

We had a flood emergency and I couldn't get in touch with the person that usually makes repairs for us. Our main sewer line tended to back up over the years into our downstairs half-bath and the only way it was repaired was by having someone come in and 'roto' the mess away. This time we were lucky, and John from Rubber Duck came and took a look. He found the problem because he's equipped with a camera that can go through the pipes. Our main pipe was separated just outside the house; the fitting was broken, the pipe from the house was lower than the main, roots were growing into the pipe ... all sorts of problems. We thought we were facing a very major expense, but John fixed the whole thing and we were more than satisfied with both the results and the cost. I have already recommended him to three friends because I have no doubt that he can get the job done!

Carmen M.

It's very unfortunate that I must agree with other unsatisfactory reviews. I wanted to give Steve Moore the benefit of the doubt. When he gets around to actually doing the work it's satisfactory. Everyone is entitled to vacations, emergencies & not feeling well. But, with CONSTANT lack of communication and cancellations I opt for NO star at all. In my opinion he's not professional and has no respect for his clients time. I would NOT recommend this company. I'm still waiting for the old heater to be removed. The initial complaint was June it's the end of August.