RS Andrews

Somer M.

Ty was very polite and professional, and such great manners. So wonderful to see when professionals have manners along with great ethic and he had both! Such a positive attitude. Thanks Ty! It was just our bi-annual inspection, but very pleased.

Kathleen H.

only giving 1 star to get started. They get zero stars!! Please beware of this company!! Do NOT call them for any service they offer! HVAC, plumbing, ductwork, maintenance, NOTHING will make you smile in the long run!!! Shoddy workmanship and they could care less! I have nothing nice to say about them. There are so many other companies out there to call on. I am sorry I wasted my money on them and now have a huge mess in my attic and every ceiling. Just want to warn everyone to do your homework if you need these services. Feel free to email me if you want to discuss.

Rebecca P B.

My hair catches on fire every time I see their commercial on TV. We didn't smile when we had damage from water because the pan they installed with our new air conditioner wasn't large enough. They refused to pay for the repair of the damage to the ceilings. This happened several years ago, and every time someone asks me for a recommendation for AC, I tell them never to use RS Andrews. No smiles here!

Paul K.

We had a serious water leak and after we called Andrewa, they resopnde in 30 minutes and fied the leak.. Nicolas McNamera and Dolton were very plte and efficient. We would not use any other plumber.

Scott T.

I can't get a call back after having trouble with my unit. They appear to be nice and cooperative but when you ask for a phone call to review your options after receiving their estimate they ghost you. Said would call me Friday pm when I called that morning. Called Monday and said busy and will get back in 48 hours. End of Wednesday and still no calls.

David L.

I needed a valve that controls the water to my refrigerator ice maker. Its the water valve in the wall, behind everyone's refrigerator. Besides the $119 to come out they wanted $495 for the valve. The labor, he said, would be 1/2 hour. The whole wall part is $32 at Home Depot.

Lisa S.

DO NOT DO IT! Had a Moen shower cartridge issue. Called and scheduled appointment. Was told by call taker that the fee to come out was 119 and it would be waived - if I decided to use the company and approved the quote. Well, he saw the shower, said """"yes it's a cartridge let me go write up an invoice"""" Came back in the house and said """"it will be $600"""" the $119 was included on the estimate and he had no idea the operator told me it was to be deducted from cost of the job he huffed and puffed and said """"fine, if that's what she said, I'll take it off"""" I was Stunned.... I said Well, I cannot afford that. He then said """"I can go 400"""" Which was shocking to me because this isn't a small company. If the service is per job and not per hour, how are you able to drop the price? He seemed aggravated, I felt so uncomfortable at that point I said no thank you. He left, I called the office and explained what happened, she told me she didn't know what parts he may have had on his truck that day. Shocked, I asked to have the manager call me. Let me explain, I watched a few videos on how to replace the cartridge. Went to Lowes, spent 60 bucks on all the parts I needed and did it myself. It wasn't easy, but I did it. I thought this was a big company and well known to have good reviews. Maybe a few bad apples can spoil the entire tree. I would still like to have a manager reach out to me. Probably won't happen as it was clearly a scam that day.

Terri Z.

We had a plumbing emergency while hosting a house full of guests. Bonnie was responsive and very friendly and was able to dispatch help within an hour after my call. They were my fourth attempt to find same day service. Trey and Jason showed up and immediately fixed a sewage back up that could have been a complete disgusting disaster had they not intervened. They went was above and beyond and were the consummate professionals. They saved the weekend and I cannot say enough good things. HIGHLY RECOMMEND!

Nick H.

I had a new air conditioning unit installed last year. That process went smooth enough as it was June and I didn't care who installed it at that point. Either there is a faulty sensor or something isn't hooked correctly for the two zones in my house because it hasn't heated or cooled properly since. During the recent freeze in the area, our unit kept running upstairs since it didn't think it was warm enough (it was 92 degrees upstairs when I got home). It's been a headache getting service scheduled. Finally got it scheduled and nobody showed up. I called and they said all I was scheduled for was maintenance this afternoon and not the initial service call I made to begin with. Basically not my problem is the way their customer service made it out to be. If you're looking for good service, look elsewhere. I'm sure I'm under some kind of warranty still but I may as well pay someone else to come out and fix the issue since this company is unreliable.

Richard W.

I called RSA Andrews because I looked up plumbers and it looked like they had a good amount of experience. I needed help and an opinion locating my main water feed into my house. 0ne of their techs came within the hour he looked at the situation walked around the house quickly tried to pinpoint where the pipe might come into the house. He told me he would be back the next day charged me 99.00 dollars and left. He came back the next day we dug and looked for the pipe he kept stopping and kept calling someone he thought could help but we still couldn't find the pipe. He told me he would be back and we would definitely find the pipe. He never called ,never showed up just forgot me. If this is the way they run their business be very leery to use this company ,you pay them for a service call wanting to use they to solve your problem and they take your money and RUN.