RS Andrews

Laura C.

Prompt and friendly service and problem fixed. Would be five stars but I feel we were ripped off. $60 for the diagnostic and $250 for the part that took the tech about 10 or 20 mins to install. That part costs $10-$30 retail. I expect a bit of mark-up and understand the experience and labor has value, but that's a bit much and we won't be using them again.

Royce M.

I own a property management company that services all of Atlanta. R.S. Andrews has the best service and techs for any job. Judah in the property management services department is the absolute best. We work with him weekly for all the issues that arise at our properties. He helps us and our tenants with phenomenal service.

Meneza T.

Thank you Dewayne for being so very detailed and doing a great job with my HVAC system. Thank you for offering the recommendations and giving me option and being honest and upfront with me. I will definitely use you again in the future.

Amber P.

I called to set up an inspection for a home I was purchasing and under contract for and was told that they would not complete a home inspection since I had not purchased the home yet, which completely defeats the purpose of a home inspection prior to purchasing a home. This company either doesn't want business or has incompetent people working for them. Either or, skip this company and find one that understands a customer's needs.

Jeff C.

I have been using R S Andrews for about 18 years. I have air flow problems which reduce the heat/AC in certain rooms, and I carefully explained this to the last two RS Andrews technicians who came out for the semi-annual maintenance. Neither fixed it, and each gave me a different reason that it could not be fixed. I was frustrated and unhappy with what I considered non-answers. Recently I had the winter service, and I told Keith about the problem, and how I was considering going to another company after all these years. Keith spent an extra half hour in the small crawl space, and using his experience and ingenuity, found the kink and solved the problem. And he kept a loyal customer for this company. Keith is terrific.

Stephanie W.

RS Andrews has helped me with plumbing, HVAC, and electrical needs. I have always been impressed with the polite folks that come out and their punctuality. Also, when I had a plumbing leak, they even hooked me up with a great restoration company. Each of my experiences has been great...the consistent, quality service is so much appreciated! Plan to use RS Andrews to install a new HVAC this summer when I finish my basement.

Dara P.

I will never use this company again. I had several hvac systems and used this company to service a few yrs ago. When I had a problem, the technician came in and before he even looked at my system, he claimed it wasn't covered. My AC wasn't working during the summer and the temperature in my house was reading 80s-90s. The technician went to his car and left without telling me anything. When I called the company, I was told the technician claimed I told him to leave. Why would I do this when my house was 90 degrees? I had to make several calls to get someone to come back out. I have since switched to another company and have had great professional service and no problems.

Thomas B.

Beware of this company and their """"Special Club Member"""" program. If you do not like the service and discontinue, they """"convert"""" the service to a one-time visit for a much higher charge and keep the balance. They offer NO written indication of this policy on their materials, by their own admission. They work to scare you and with fear to buy more services from them. NOT recommended.

Scott K.

Very fast, friendly staff and professional. I would recommend anytime. Customer service department was easy to reach.

Umair K.

Stay away from this POS company. Overpriced BS. Employees not happy with their jobs and make up stories to tell customers so they can charge more on customer's site. Hire some professionals who know what the hell they are doing! Not calling them again see ya