RS Andrews

Jonathan V.

Misleading advertising and exorbitant after hours pricing. Do not bother if you live in a high rise and its after 5pm. At $189 per hour-(PER HOUR)-not including parts, I'll stick with my adequate ceiling fans. Can you say heatwave profiteering ? Never again R.S. Andrews. Never. Ever. Again.

Mandy C.

Great company to work with! I needed some work done on my toilets for a closing punch list. The plumber showed up on time and did eveything I needed for a reasonable price! I will definetely use them again!

J. P.

RS Andrews installed a water heater 10 years ago. Last week it stopped working. I called and they had a man out that day. He installed a new pressure valve under the house and a new expansion tank. That night I had another cold shower. I was not happy, so I called back. Within a couple hours they had Mr. McPherson here. He thoroughly explained why the previous work was done and proceeded to fix the water heater. He was very knowledgeable and his professionalism was greatly appreciated.

Christina M.

First time using this service and I was very unsatisfied. Tech came out promptly, spent 3 hours trying to figure out why my heat was not working. Eventually called another tech out. Within 10 minutes the other tech found the problem, low voltage wire. I was charged 384 dollars to replace the wire. I had to leave for work before they were finished so I asked him to leave receipt for me. The receipt said he charges me 364! Actually he didn't know how to add and his math added another 10 bucks. So I was overcharged 30 dollars. On top of that the heat was not working when I got home. He had turned emergency heat on and had it set at 78. When I called to find out the problem he told me I needed a new system! My system was serviced in the spring and was perfectly fine. About the money he said he wrote the wrong amount down and I was charged the right price. When asked to speak to a supervisor I was transfered then he took my number down and gave it to the tech who came out. After contacting another service they were able to fix the problem, same problem that RS Andrews said they fixed for a total of 165 bucks. Won't be using RS Andrews again.

Ben P.

I found a deal too good to be true via Angie's List for a $39 service from RS Andrews. The name invoked bad memories from the past. We had RS Andrews as part of our home warranty service when we moved into our home way back in 1998. Their service back then was what I'd describe as """"hit-or-miss"""". I can say that now because being new home owners back then we did not have any frame a reference as to what would constitute """"good"""" or """"great"""" service. As time went on their service to us gradually became worst, to where we decided to drop them all together. S0 I'm on Angie's List looking at this great offering and when I found out it was """"THEM"""" again, I decided to read reviews. I hoped that they got new management or changed their ways to warrant our service. After reading these reviews it seems to me that they have not changed much after all these years, so we are skipping these guys! No regrets!

Eric G.

The best AC/Heating service in Metro Atlanta!

Brent H.

We have used RS Andrews for both plumping and ac service. They have always arrived on time, and fixed our issues quickly. On our first time using them, they figured out what was wrong when other companies could not. They are always professional and reasonable priced.

Hunter S.

I have had two complete HVAC systems put in by RS Andrews. They are reliable, don't try to up sell, and stand by their work.

Charles H. M.

My experience with RS Andrews was top of the line service. That's to say the least. The technicians were professional, timely, and he answered all of my questions. My household was in need of a unit for my downstairs living area, RS Andrews set the appointment. On the appointment day, to my GREAT surprise, my unit was installed and up and running that same day. By mid afternoon, me and my family was enjoying a nice cool area. All due to the fact I choose the best by choosing RS Andrews!

Julie L.

I bought an Angie's List deal for RS Andrews in December for $100 to get $200 worth of services. I have a pull out sprayer on my kitchen faucet and the hose leaked. I also had a hose connecting my gas grill from the natural gas outlet to a Weber grill. I decided to use the Angie's list deal to cover the services of getting these two hoses replaced and figured the cost of the two hoses would be $50-$80 tops. I provided pictures and the make and model of the faucet and grill but it took them 5 weeks to get the parts, although I am sure they are pretty standard parts. The plumber came out and was here for a while, then left to go get more parts and was gone for 30 minutes, then came back to finish. From the time he arrived until he left was 90 minutes. Imagine my surprise when he handed me a bill for $524! When I complained he removed the $59 service fee but told me they had over $250 in parts (the standard parts at Ace hardware are about $20 each for the hoses). The bill did not break out the cost but listed 'Flat fee' of $285 to fix the faucet hose and $185 to fix the grill hose. Including what I paid for the Angie's List deal my total cost was $365, much too much for two simple hose replacements. If you are considering using RS Andrews BEWARE the exorbitant costs - pure robbery!