Roy's Plumbing Heating Cooling & Electrical

Cindy S.

Roys left a comment about try to contact my husband about damage lier never contacted my husband at all i think hes talking to wrong man.

Cathrine D.

Buyer beware!!!!! Quoted me $7400 for a repair to a sewer pipe that was not needed. Told me the sewer pipe was crushed by tree roots and needed to be replaced along with replacing the sidewalk and excavation of the basement to bring things ""up to code"". I got a second opinion from another local guy who said the pipe was clogged by a wash cloth and tree roots. He fixed the problem for under $200. Roy's hires very charming salespeople and very believable. I almost took out a personal loan for repairs. Thank God my friend recommended a second opinion!!!!!!

Daniel G.

Ridiculously overpriced. Can't comment on their work since I didn't use them, but can say that they were more than twice the cost I paid for a new water heater.

N P.

We have used Roy's for several ""emergency"" situations and found them to be very reliable and professional. Most recently, our hot water tank broke on a Sunday evening, and they came out to install a new one the next morning. The technician was friendly and considerate (worked fast, quietly, and wore shoe covers when walking around the house). Priced higher than some competitors though so if the job can wait it may be worth shopping around a bit.

Kris A.

Crooked company. Sells faulty furnaces and then doesn't stand behind their warranty. And will charge you 3 times the going labor rate to install the defective ""covered"" part. If you need heating and air work done call, Buffalo local company Steve's Service Experts at 716-832-3837. Replaced the defective part from Roy's furnace at 1/3 the price Roy's wanted to do the installation, which should have been covered by the warranty for free. STAY AWAY FROM THIS COMPANY IF YOU VALUE GOOD SERVICE AND RELIABLE WARRANTIES!!!!!!!!

E. Peter P.

Hold onto your wallet!! Their prices are over market.
And be very careful giving them your credit card. They double charged me. When I called to complain I was promised someone would call back after checking with bookkeeping. Never heard from them. Had to contest the double charge through my credit card company. Be careful dealing with Roy's!

Chuck D.

I needed my sump pump replaced, wanted to add a water pressure back up system and had them install a new garbage disposal that I had purchased myself. I had installed our previous disposal myself but I figured they were already coming so I would have them install the new disposal.

First of all, the work was excellent. My main problem was with the cost. When I questioned the high rates, $285 to install the disposal and $542 for a new sump pump and installation, I was told that they have pricing set by ""job"" not by actual time necessary. That was the least expensive model of sump pumps. Another model was $300 more.

Since you are charged a fee for having them show up at the door I decided to have them do the work but I had a feeling the jobs would not take more than an hour. They had two plumbers, one was experienced, and the other one seemed to be learning on the job. Either way, each one was done within an hour.

In hindsight I should have trusted my instincts and paid the mandatory ""visit"" fee and hired another company. If you take the cost of the pump out of the equation I paid $285/hr and $392/hr respectively more than double the highest national average.

I will never use this company again because they are taking advantage of people.

Melanie K.

Horrible company!!! This company is awful!!!I will never get a furnace at this place again!!! They wouldn't even let me make an appointment for my father because I'm not the homeowner and they charge a ridiculous amount of money $89 just to come out not even count parts and service!!! Don't go here!!!

Gloria T.

I would not recommend this company at all. They left rusted parts, broke a window and after during their one year service did not replace filters or batteries as stated. When asked about repairing broken window no reply. Furnace works okay but the service was lousy. Not very likely to recommend.

Cynthia P.

Roy's sent out an outstanding technician to service a tub drain in an upstairs apartment of a rental property. As prearranged, our tenant let him in and from that point on he stayed in close contact via phone to keep us informed as to the progress. He successfully removed a small toy that had become stuck in the drain. He was a true professional throughout the entire process. This was our first time calling Roy's and we couldn't be more pleased.