Royco Plumbing

Patrick J.

DO NOT USE THESE SLEEZEBAGS!

Unprofessional, dishonest, unnecessarily up-selling, lying, and very rude for starters. Like many of the other absolutely dismal reviews on Yelp, I was forced into this terrible ordeal by my Home Warranty for a simple garbage disposal backup in the main drainage line. I had myself taken the disposal apart and could see no blockage, ended up snaking the main drain for several hours, and figured I just didn't have an auger powerful or long enough to clear the blockage. I called my home warranty and figured this would be no big deal as it would be covered.

ENTER the greedy, manipulative, too-busy-to-be-bothered-attitude-infested ""plumber"". Leading him to the kitchen sink and explaining what I had myself tried, ""Plumber""immediately and miraculously without even looking under the sink, that I will need to ""hydrotech the problem, its in the air vent! (Later I ended up calling a real plumber I trust and confirmed that any drain problem is 99.999% of the time in the freaking drain! Imagine that!)

WOW! This ""plumber"" must be able to see through pipes! He can suggest a $500-800 problem in mere seconds! He then quickly states that this of course isn't covered by my home warranty, as if he's no longer responsible for fixing any problem.

Now as this was the main problem with my plumbing and that I would have to pay for a $60 service call, initially I decided to see if this ""plumber"" could also check the water pressure in the master bath, as it had been dissipating as of late. What another inconveniencing mundane task for such an accomplished master ""plumber"". ""Yeah, you're gonna need new pipes!"" said the super ""plumber"" after checking the PSI. Oh ok! No problem! Here's my check book, just write any number down you prefer. Now I'm laughing while on the phone with the home warranty to see if this is some elaborate joke sending this moron to my house. I asked the ""plumber"" if he could speak with the home warranty people to give them his ""diagnosis"". While on hold, the ""plumber"" sneaks out to his ride and leaves. He was literally at my house for 5 minutes and did not provide any help whatsoever. No I'm done, thank you or sign here, or anything remotely close to what an actual encounter with a real plumber is like. He literally just vanished. I am positive with my limited plumbing experience I would have provided much more help for someone.

This company jumps at any home warranty call chance because they know that even if they are at a home for 5 minutes and lying straight to someone's face about a problem that even the most basic plumbers fix, they will still get paid. Dishonesty and the worst customer service I have ever seen in my life.

**** DO NOT USE UNDER ANY CIRCUMSTANCE! ****

Ashley A.

Shady is all I have to say. They were sent out by my home warranty company for a sewer line back-up. The guy came to my house and told me my line was broken and that they could help me out by rerouting the line for a mere $4,000. Not content to have only one opinion, I searched for another plumber, who came out and told me my line was ""perfect-just a few roots"", which is a common problem that does NOT require a new line. Stay away from this company.

Christopher S.

Outstanding service. Rare these days for a plumbing company. They either want to overcharge you or up-sell you something. Sergio did neither. He was professional, efficient and on time. We had a shower drain clogged and he was in and out in 20 minutes! Highly recommended.

Gina T.

I had a very positive experience with Sergio at Royco Plumbing!
1. He fixed our 2 problems with no problems. He adjusted the water pressure regulator in our new home so we could have more pressure. And he fixed our bathtub's water spout diverter that was broken.
2. He was very courteous and professional.
3. He was very easy to reach on the phone and always responsive.
4. He was very clean.
5. He was very conscientious of my 2.5-year-old daughter who is immunosuppressed and needs to be in a clean environment. He put cloth booties over his boots when he came inside and he took them off every time he left the house to get something from his truck (I didn't even have to ask him to do that). And he didn't ring the doorbell when he arrived but rather called me instead to let me know he's here, so that he doesn't risk waking my daughter up from her nap.

Diane R.

I agree with someone wanting to place a zero star because that's how I feel. Terrible, Terrible, Terrible!!! I live South Orange County and called my home warranty company for help with a water stoppage problem. They called Royco Plumbing, now I don't know how many Royco Plumbing company's there are but the owner told me they were located in Ventura, I got a certified mail item trying to clear this problem from Huenema, Ca so maybe he's in several locations and giving crappy customer service along with one of their plumbers frauding people.

I'll make this as short and sweet as I can. I'm a single woman relying on a home warranty company to send out contractors that can be trusted. The call out was for a Water Backup problem i.e. water coming up thru the toilets, sinks, shower, etc. The plumber comes out and tells me he needs to replace the garbage disposal because it was installed incorrectly and in order for him to test the water flow where he snaked it this has to be done. I trusted him so I agreed to have the work done. So, $555.00 later which included a $395.00 new garbage disposal/labor (or was it new?) $60 call out fee from the home warranty company and $100 to break the cement in the garage to do the snaking of the pipes. I had to pay with a check or cash since their credit card machine wasn't working right now. (Sure!!!) Next day, water still backing up so I called the home warranty company and the plumber to come back out. Told me he had to get a camera to find out where the stoppage was which could take 3-5 days since their camera was broken. I had to take some action so my sister told me to call my property management company, which I did and they came out the next day. Their plumbers found the problem, cleared it with no cost to me since it wasn't my responsibility to pay for it. Basically I paid a lot of money for what??? My lesson was learned now below is an outline of what I had to go thru because I tried to get $395.00 back from the plumbing company which the owner and I agreed to $200 just to get it done. It took over one month to get the money. It took 3 calls to the home warranty company which included a service rep and 2 managers and a threat to go to the last manager's boss if this wasn't cleared up on the day before Christmas Eve. The owner of Royco Plumbing and his company was always on voice mail and never available. The owner did call back but never fulfilled his promises of getting the money to me. First the check he mailed to me didn't have enough money to cash it (I went directly to his bank) My guess it was a petty cash account for situations just like these. Promised to get me the money in cash twice and always had an excuse why they couldn't make it. Every time I called the home warranty company and Royco about getting my promised money and then threatened to go to Facebook, Yelp, all the news channels and small claims court was the only time I got a call back.
Bottom line, I finally got a call from Royco on Christmas Eve telling me they're on their way with the cash and would meet me in 30 minutes. This is because I had a call to the home warranty contractor's operations department the night before with a threat to go up the chain if something wasn't done NOW!!!
The money was exchanged but what a terrible lesson I had to learn.
Basically it took way too many calls to the home warranty company and going up their chain of managers to get them motivated to get Royco to pay up.
My advise is to save money to pay for reliable, referral contractors and go to Lowes, Home Depot, etc. for major appliances because I understand that home warranties only replace these items with referred appliances.
Diane

Piper S.

Absolutely horrible!

They were referred to me by my home warranty company what a mistake that was. They tried to take advantage of me as a woman.

My water heater went out on a Sunday (DAY 1), I called them on Monday (Day 2) morning to see how soon they could get out to my house, I was told Wednesday (Day 4). So once they show up they tell me yup its out. Ahhh duh YES I knew this, when I spoke to them on Monday I told them to bring a water heater with them as it needed to be replaced as it was unfix able, because my heater had been leaking for some time they were going to have to replace the stand and my home warranty company wouldn't pay to repair that, so I asked Royco how much would that cost to be replaced, the ""Big"" guy tells me oh about $320.00 excuse me. I about laughed in his face. Because of their lacks-a-dazy attitude and their complete lack of professionalism, I called my home warranty company and I told by my home warranty company that they (Royco) told them it would be $175 to replace the stand. So the ""Big"" guy was probably going to pocket my extra cash.

So none the less, I had the removal of the water heater and the replacement of the stand done by a friend and all it cost me was parts of $28.00 and a case of beer for the labor.

Once all of this was removed, Royco was supposed to show up at my house on Saturday (Day 7) between 1-4, and guess what the jerks didn't even show up. I had to call my home warranty company to find out that they canceled my appointment and they lied saying that they tried to reach me when they didn't, I was literally waiting by the phone the entire day. My home warranty company said that ROYCO wouldn't be able to get out there until next Wednesday (Day 10) to replace my water heater.

I ended up going to Lowe's and having them install it.

Royco kept me without hot water for 7 days and honestly thought I would have put up with their crap for another 3 days. Sorry wasn't going to happen.

STAY AWAY FROM THEM! They are so unprofessional, please look up there BBB rating and all the complaints against them.

Grace T.

I have home warranty and they send Royco Plumbing woooow they are great , they drive nice and clean trucks, uniform an Ana from dispatch was very nice, i think if you dont understand your policy from the home warranty is not their problem Royco is great!
Thanks

Juliette G.

Incompetent and irresponsible staff. Be aware they have filed for bankruptcies in the past - I would consider them not financially sound - which results in poor service. Service is not acceptable. If you see Sergio run away.

Rick M.

Consumer beware....
Attempted to use a local plumber however ....Royco Plumbing part charges for installing a Hot water heater are completely out of line and on top of that... their customer service person was very rude.

Royco Charges Home/Lowes costs
Replacement flex gas line $125.00.... actual cost $15.00
City code permit $185.00 ............. actual CITY permit costs $50.85
Replacement vent $65.00 ........... actual costs $10.00
Temp valve $115.00................. actual cost $20.00

Strongly recommend going to Home deport or Lowe's for outstanding customer service and fair pricing

Lynn T.

I wish I could give this place zero stars. They were subcontracted to fix a pipe leak by my home warranty company. They called me to say they would come between 10-2. 2 o'clock rolled around and no one showed. I called them back to find out what's happening and the person that answered the phone said they would find out and call me back. After another hour passed, I called back again and this time the person said that the tech assigned to my house felt sick and so they would have to reschedule but would not be available until 2 days later! I called back my home warranty company and requested another subcontractor. I will never use these people.