Royale Plumbing

True B.

I would absolutely NOT recommend these guys. The are WILDLY overpriced. I called them yesterday for some very minor work -- stuff I could pretty much do for myself, but we had a leak and needed the work done quickly. We're talking about swapping out a spigot and replacing a two foot long section of PVC pipe. They came out (after insisting I provide a CC for the $75 service fee) and promptly quoted me $250. I was absolutely stunned. But I had to get back to work and I figured I was going to lose the $75 if I didn't use them. I later found out they were there for all of 25 minutes, and didn't leave behind an invoice or anything, to ensure any guarantee of the work completed.

Suffice it to say, I will never use them again. Don't believe the positive yelp reviews, I'm now willing to assume several of them are planted.

todd o.

Would go elsewhere if I was you. After calls telling me the plumber was "" 7 minutes away"" and ""right around the corner"" I waited 45 minutes. I called and was informed it would be another 45 minutes (after being left on hold twice for 5 minutes each time). The guy would only tell me that the plumber got hung up with no apology at all. Could not help but feel I was being lied to. My advice is to go with Mr Rooter or a more well known reliable company.

Stacey S.

Royale Plumbing is fantastic !! I am a small business owner, they came out on a Saturday to check out the situation and waved the fee. Supper reliable, nice to work with . Best thing is family owned small business. I would recommend them and use them in the future.

Justin H.

Had a great experience with Royale Plumbing and Monique there. Found them to be very honest and upfront with their expectations. They were very communicative on the job and I found them to be quite fair on their pricing.

I will definitely use them in the future and would encourage you to give them a shot!

Marci C.

Honestly, Royale Plumbing is an A+ company, which is hard to find nowadays. You can always reach somebody over the phone - usually Monique - who's always in the best mood & goes over & beyond to make sure you're happy. They come & do work for our restaurant on schedule every 3 months and always take photos of their work - before & after - to ensure us that the work was done; which takes a lot off my plate as well. Overall, I'd definitely recommend them to anybody that needs plumbing work done :).

Lee B.

Just a great experience from the initial phone call to completion of the service.
Everyone at Royale Plumbing was professional, informed, honest and reliable

I had problems with my gas water heater and called gas company for assistance. At the time they came, I was told by their technician that the water heater needed to be cleaned because the air ways were blocked . Internal cleaning must be done by a licensed professional so I found Royale.
They were prompt and easy to deal with and the pricing was more than fair. The plumber they sent was quick, thorough and had my heater back on in no time

I would not hesitate to call Royale Plumbing in the future for any plumbing issues I may encounter in the future.

Cathey P.

My husband and I love Royale Plumbing. First off, we are always able to get a live, helpful, knowledgable person on the phone. This is the 3rd time we have used them and every time they have been on time, friendly, fast and efficient. Royale Plumbing is absolutely our #1 choice when it comes to calling a plumber.

Linda C.

All I can say is that Royale Plumbing was a life saver. I am a business account manager for a firm & my client had a gas leak. I called Royale Plumbing & they saved the day. Monique was such a great help, she had them go out that same day & the price was reasonable. Thanks so much Monique & Royale Plumbing! I'm keeping you in my contacts for future references.

Jena S.

At first I thought it might be love... then I entered a nightmare.

The good: We needed an emergency removal and install of a water heater done within 2 days as we were having a washer and dryer delivered at our music studio and office space.

I called Monique and told her the situation. I explained that if they did not have the time we would have gone with someone else (maybe we should have gone with someone else). She scheduled us for an estimate the next day at 11. I explained to Monique that it was VERY important to come to the back (where the water heater was to be installed) and call us if we didn't answer as the office I work at is extremely busy and currently laden with contractors so we wanted to be absolute sure that we would hear them. Monique seemed to understand and the appointment was then set.

Now, onto the bad:
They explained that the Yelp deal (this was from a promotion back in September) was only valid 24 hrs after purchase so I'd have to call back if I wanted to use that a day later... Did I mention I didn't have much time to begin with? Yeah.. so that didn't help unfortunately. How convenient for them.

The initial estimator either never came or went to the front door... this part is not completely certain. By a stroke of magic we were able to get the estimator back to the office however later to get the estimate... which was 300-500 less than the actual final invoice... which is another story entirely.

We approved the job without getting a written estimate per my boss's request. This seemed to be common practice for them. Shame on me for that one. Payment options were not also discussed- double shame.

So the contractors were there for the job and got started. Fantastic minus a few minor hiccups. However what happened next was disgusting.

As the plumbers were almost done I got a call from Monique to go outside with a check for 300-500 more than what was discussed verbally. She refused to provide us with an invoice and as I told her that the business was going to be providing her with a check but we needed to clear it through our accountant she became abrasive and started threatening to rip out equipment. She also REFUSED TO PROVIDE ME WITH ANY SORT OF PHYSICAL COPY OF AN INVOICE, NOR AN EMAIL OR FAXED COPY BEFORE DEMANDING PAYMENT.

I called our accountant to inform them that the plumbers needed to be paid, and that it was pending their approval for the amount. I then received 5+ phone calls of insanity and demands for the plumbers to get paid. WITHIN MINUTES APART FROM EACHOTHER. I explained that it was being worked on and, as I said, the original estimate was several hundred dollars different than what ended up being billed so it needed to be cleared by someone before it was taken care of per my boss.

At the end of the day everyone was paid, no equipment was ripped out (which wouldn't have been fun for either party had that been the case) and I learned that no matter how nice someone seems on the phone or how fast they can promise in turnaround to beware. Sometimes you really do get what you pay for. And, in instances like my experience with them, I would never ever ever want to hand them money nor advise anyone else to ever ever again.

Response to owner comment-
The invoice was not emailed until AFTER payment was rendered and several phone calls harrassing my employer and myself to remit payment or equipment would be ripped out. I understand that the company needed to get paid and had zero problem doing so but a few things:

1)when an estimator comes out and gives an estimate that is several hundred dollars more than what was initially stated, regardless of the time frame, you should never expect the customer to be happy right away nor expect a check run out the door immediately just because you ask for it WITHOUT an invoice.
2)Calling SEVERAL TIMES BACK TO BACK WITHIN MINUTES DEMANDING PAYMENT is not good business practice, regardless if my company worked with you once or five times.
3)If something is requested COD, SAY IT/PROVIDE IT IN WRITING WHEN YOU GIVE THE ESTIMATE. As you knew you were servicing a business rather than just a home property assuming COD, especially when NOT GIVEN AN INVOICE is ridiculous as it's common for businesses to get invoiced and then remit payment later.

I would like to thank you for your quick response (although accusatory). I do want to say that I am thankful for our experience with you and the fact that it got done promptly was great. However the customer service and quality of your staff as a whole made your promptness with getting it done all null and void. I'd rather do business with companies that value their customers enough to pay attention to directions (again, we nearly didn't even have your work done since your estimator didn't follow the directions on where to come to the site which was a HUGE red flag right off bat) & don't resort to threatening tactics in order to get everything taken care of.

James M.

AMAZING - I have used these guys for the last few years.
The best plumbers in Los Angeles.
Fast service (even on a Sunday!!)
Great prices and honest - Once even came around and didn't charge for a simple fix.
Super smart and straight forward service and billing.

James