Royale Plumbing

Mike Z.

I had Royale install a new toilet + tank in my apartment. It is a tight space with the bathtub about 12"" from the toilet. After the plumber left, I noticed a small dent in the bathtub glaze, maybe caused by a metal tool hitting it. It seems like an easy fix but I don't have the experience to fix it myself.
So I sent Royale a photo and they replied: ""we don't do any patching work and are not held responsible for any damage done"". Really? If you make the damage - that makes you responsible! Regardless of their official position, I felt like I wasn't asking for a lot. Due to their disappointing customer service, I will not use their services again.

Phil M.

The woman who is working customer service on Friday Jan 17, 202 @10am is incredible- she's rude, she began raising her voice-twice and without need, customers ask questions as doing business with your boss' company is basically an investment.- even after asked her to take it down a notch, she continued stating that perhaps we are not the best fit.. what, what does that even mean! The most ridiculous portion was that she began diagnosing our issues over the phone without knowing what issues nor brand of equipment we use. and with a very short attitude! Absolutely not the best representation for a small business.... If this was my employee I would fire her but since she's yours I hope you at least retrain her.

Lachlan J.

These guys were great. They were able to come out the same day, made me very aware of pricing (it ended up being cheaper than quoted), were professional and efficient getting my plumbing problems resolved. Definitely will recommend and use them in the future.

Pen D.

A Christmas Eve rescue! Our old WeHo house has a sense of humor.

With twenty guests coming for dinner the next day. The toilet and sink decided to back up. We called Royal and were dealt with in a calm and caring way. Pricing was reasonable and the gentleman who came, Louis, was thorough, knowledgeable and cheerful. Mission accomplished - Christmas saved.

Steve R.

I called Royale Plumbing when our dishwasher wasn't completely draining after a cycle. Tanya was able to schedule an appointment quickly and handled all the paperwork directly with our landlord. Luis arrived on time, quickly found the problem (a clogged drain hose) and fixed it. In a perfect world, everything would go this smoothly! Thanks Royale.

Brettney P.

Really thankful for the professionalism and quick work by this company!

They were able to come out on short notice and the guys who came out were able to instantly spot an issue (caused by a previous company that just did repairs a few weeks ago.)

They suggested what to do with the repair on that and cleared the clog they were called in for in a quick efficient manner, took photo documentation and cleaned up any mess that was made by clearing the clog!

Solid company!

Joey L.

I was visiting my parents today and they informed me they were waiting for a plumber that was scheduled 1-5, it was 6 when he finally showed up.


Maybe the guy was having a bad day, busy day I don't know!!! BUT that doesn't mean his communication skills or customer service should be horrible!

He didn't identify himself to me and assumed I should know what's going on, who he is, and just let him in as if this was his house!

He got the job done but maybe a little training on basic customer service 101 would do him good.

Allison K.

Super friendly plumber, great customer service, they have helped us through lots of issues! Highly recommend.

Ron S.

Appreciate they exist! Saved my sewer dilemmas, including on an actual holiday! Yikes! Professional.

Oggie B.

Superb service. Courteous staff. Appointment schedule excellent. Arrive within time range w before phone alerts. Live in a condo building and neighbors are pleased. Dean