Royale Plumbing

Roman S.

My parents discovered that they had a gas leak by the gas meter. Contacted gas company, they shut off their gas, and said to call a plumber. Luckily, found Royale plumbing. From my first interaction w Monique, to the text messages that I received to keep me updated, quality of work, and reasonable price, everything was 5 stars. Gas company came at 9 pm same night to turn gas back on. Highly recommend.

Dave S.

I don't know much about plumbing, but I do know good customer service. I had some issues under my kitchen sink where the drains had become disconnected. The existing plumbing was kind of a mess & the guys from Royale Plumbing replaced & repaired the hack job that was there when I bought my place. I called RP at around 4:15 in the afternoon & spoke to Janelle. She was extremely helpful & reassuring & also clear about pricing etc. Although the price seemed high (I have nothing to compare it to), there was no confusion about what I should expect. Janelle let me know that the plumber(s) would be at my place between 6pm & 9pm. 3 hours is a big window & they ended up arriving closer to 9 than 6, but I appreciated that it was on short notice. The plumbers determined that there was more work than initially anticipated & I received a call from Janelle to inform me of additional costs while the guys were there/before they did the work. The guys were quiet & clean & respectful. They were there for almost an hour, I think. They did a great job & I feel confident that things are way better than they were before.

I would definitely use Royale Plumbing again.

Ana Marie And Padi R.

While attempting to clear the drain of my guest bathroom sink, the bottle trap broke off. It had been installed by the home's previous owners and had no name or # on it, so I took a picture of it and emailed it to Royale Plumbing. Monique, the general manager, informed me that that particular bottle trap was not available and a new appropriate one would have to be located.
She basically left it up to me to find one that I liked and that was ""to code"". I searched on-line to locate the trap that I liked. It would be going under a beautiful free-standing sink and so it had to be very attractive and look good with the sink style. When after a couple of days I located the bottle trap I wanted, I called Monique and emailed her the info on it. She then located it and told me that she would get it and then schedule the installation. During this process, I was very grateful that Monique stayed in touch with me by email and phone. The service technician, Luis, who came and installed the new trap was very professional and courteous. When I saw that a small part the sink stopper had suddenly broken off, he gladly replaced it. He then showed me how to clean the trap. Before he left, he made sure that the sink was now working properly. He also cleaned around his work area.
In conclusion, my entire experience with Royale Plumbing, from the first phone call and subsequent conversations by phone and email with Monique, to the actual performance of the service, was OUTSTANDING!!!
I was referred to them by a good friend and neighbor, and now I will also be happily referring them to other friends and neighbors in need of excellent professional and courteous plumbing services. Thank you again, Royale Plumbing
Patricia M.

Erica E.

Their prices are too high. The service is ok, but the manager was really rude, she thinks she is the God, but it was so unprofessional and just simply horrible. The young girl talked to me like she thought she was much smarter and better than everyone, she was so rude!! No comments.. No way I'd recommend this place to anybody. They have to learn the right way to handle their business

Dana M.

I had an emergency and after a few hours it was fixed by very Professional People! Every job done is quick and with great quality.
Thank you for fixing my hot water !!!

Samantha G.

Really great and accommodating. We've used them several times now on out ancient plumbing systems and they we're always readily available (even on a Sunday morning) and had the tools and parts ready to fix our plumbing emergencies. The staff is really helpful and they're reasonably priced which is pretty amazing, especially when your toilet explodes on a Saturday night!

Graham C.

Came to work, Monday morning to find our water shut off. Turns out one of the other businesses in our building had some plumbing done by these clowns and they had shut off our water at some point and failed to turn it back on. Our neighbor said he would call Royale and have them come back and deal with it - so fine.

Four hours later, the plumbers show up. I was busy with a client and waved them on through - thinking they were gonna look for the valve and get our water back on...

They were messing around back there for awhile - up on the roof, in the attic, the bathroom, etc.

Finally, I go back there to find they have taken apart all the hardware under one of our bathroom sinks - bits of pipe everywhere - and one of these guys is holding an elbow joint and telling me this is the problem with our water. It's old and clogged with rust, he says - and shows me by pretending to attempt to blow air through it. He puffed out his cheeks and got all red in the face with the effort. He said this elbow joint from under the sink was responsible for the stoppage, which I thought was odd, considering the toilet and shower were also affected. He said he had bypassed the joint and now our water was running again - turned on a tap to demonstrate.

His bypass had left us with two out of three working sinks and a pile of hardware on the floor. None of the work was authorized by me - he had just gone ahead and done all this while I was busy in the front of the shop. He said we needed extensive pipe-replacement work done if we wanted decent water pressure.

When I expressed some doubt as to the truth of his story - ran water right through the ""clogged"" elbow joint - he and his crew just up and left me with this mess.

I called Royale's office and spoke to a woman who told me I had received an hour's worth of free plumbing and it would cost at least $75.00 for them to come back and put it all together again...

Amazing, right?

I think what happened was this: Dude went up on the roof, found our valve and opened it. Then he decided to try and monetize the situation with this clogged-pipe scam.

Bottom line: Royale Plumbing is a shady outfit - under no circumstances should you ever call them for any reason whatsoever.

Now, if you'll excuse me, I gotta go down to Home Depot and buy some teflon tape and wrench all this stuff back together...

Jessie K.

This place is rude and overpriced.

Had a plumber come in to fix a leaky faucet at the price of $150. First off, it is a rip-off but it was an emergency and a weekend. In addition I asked them to install a faucet which they charged an extra $50, when I gave them all the parts. After they were done, they charged an additional $40 because of a faulty supply line without telling us about it. You've got to at least tell us you're installing an extra part and for what price. (Btw, the supply line was worth around $5...)

Tried to reason with a lady named MONIQUE on the phone because of the price, and she was so RUDE. She pretty much yelled at us on the phone when my roommate was being polite.

Note: she's also commenting on all the negative comments on yelp. don't be deceived by her reasoning in typed words..

Honestly, if she was just polite with a price adjustment, I would have given them a good rating...too bad.

Update to response: false, the supply line price was not quoted. and bad rating was given because of attitude.

True B.

I would absolutely NOT recommend these guys. The are WILDLY overpriced. I called them yesterday for some very minor work -- stuff I could pretty much do for myself, but we had a leak and needed the work done quickly. We're talking about swapping out a spigot and replacing a two foot long section of PVC pipe. They came out (after insisting I provide a CC for the $75 service fee) and promptly quoted me $250. I was absolutely stunned. But I had to get back to work and I figured I was going to lose the $75 if I didn't use them. I later found out they were there for all of 25 minutes, and didn't leave behind an invoice or anything, to ensure any guarantee of the work completed.

Suffice it to say, I will never use them again. Don't believe the positive yelp reviews, I'm now willing to assume several of them are planted.

todd o.

Would go elsewhere if I was you. After calls telling me the plumber was "" 7 minutes away"" and ""right around the corner"" I waited 45 minutes. I called and was informed it would be another 45 minutes (after being left on hold twice for 5 minutes each time). The guy would only tell me that the plumber got hung up with no apology at all. Could not help but feel I was being lied to. My advice is to go with Mr Rooter or a more well known reliable company.