Royale Plumbing

Samantha G.

Really great and accommodating. We've used them several times now on out ancient plumbing systems and they we're always readily available (even on a Sunday morning) and had the tools and parts ready to fix our plumbing emergencies. The staff is really helpful and they're reasonably priced which is pretty amazing, especially when your toilet explodes on a Saturday night!

Graham C.

Came to work, Monday morning to find our water shut off. Turns out one of the other businesses in our building had some plumbing done by these clowns and they had shut off our water at some point and failed to turn it back on. Our neighbor said he would call Royale and have them come back and deal with it - so fine.

Four hours later, the plumbers show up. I was busy with a client and waved them on through - thinking they were gonna look for the valve and get our water back on...

They were messing around back there for awhile - up on the roof, in the attic, the bathroom, etc.

Finally, I go back there to find they have taken apart all the hardware under one of our bathroom sinks - bits of pipe everywhere - and one of these guys is holding an elbow joint and telling me this is the problem with our water. It's old and clogged with rust, he says - and shows me by pretending to attempt to blow air through it. He puffed out his cheeks and got all red in the face with the effort. He said this elbow joint from under the sink was responsible for the stoppage, which I thought was odd, considering the toilet and shower were also affected. He said he had bypassed the joint and now our water was running again - turned on a tap to demonstrate.

His bypass had left us with two out of three working sinks and a pile of hardware on the floor. None of the work was authorized by me - he had just gone ahead and done all this while I was busy in the front of the shop. He said we needed extensive pipe-replacement work done if we wanted decent water pressure.

When I expressed some doubt as to the truth of his story - ran water right through the ""clogged"" elbow joint - he and his crew just up and left me with this mess.

I called Royale's office and spoke to a woman who told me I had received an hour's worth of free plumbing and it would cost at least $75.00 for them to come back and put it all together again...

Amazing, right?

I think what happened was this: Dude went up on the roof, found our valve and opened it. Then he decided to try and monetize the situation with this clogged-pipe scam.

Bottom line: Royale Plumbing is a shady outfit - under no circumstances should you ever call them for any reason whatsoever.

Now, if you'll excuse me, I gotta go down to Home Depot and buy some teflon tape and wrench all this stuff back together...

Jessie K.

This place is rude and overpriced.

Had a plumber come in to fix a leaky faucet at the price of $150. First off, it is a rip-off but it was an emergency and a weekend. In addition I asked them to install a faucet which they charged an extra $50, when I gave them all the parts. After they were done, they charged an additional $40 because of a faulty supply line without telling us about it. You've got to at least tell us you're installing an extra part and for what price. (Btw, the supply line was worth around $5...)

Tried to reason with a lady named MONIQUE on the phone because of the price, and she was so RUDE. She pretty much yelled at us on the phone when my roommate was being polite.

Note: she's also commenting on all the negative comments on yelp. don't be deceived by her reasoning in typed words..

Honestly, if she was just polite with a price adjustment, I would have given them a good rating...too bad.

Update to response: false, the supply line price was not quoted. and bad rating was given because of attitude.

True B.

I would absolutely NOT recommend these guys. The are WILDLY overpriced. I called them yesterday for some very minor work -- stuff I could pretty much do for myself, but we had a leak and needed the work done quickly. We're talking about swapping out a spigot and replacing a two foot long section of PVC pipe. They came out (after insisting I provide a CC for the $75 service fee) and promptly quoted me $250. I was absolutely stunned. But I had to get back to work and I figured I was going to lose the $75 if I didn't use them. I later found out they were there for all of 25 minutes, and didn't leave behind an invoice or anything, to ensure any guarantee of the work completed.

Suffice it to say, I will never use them again. Don't believe the positive yelp reviews, I'm now willing to assume several of them are planted.

todd o.

Would go elsewhere if I was you. After calls telling me the plumber was "" 7 minutes away"" and ""right around the corner"" I waited 45 minutes. I called and was informed it would be another 45 minutes (after being left on hold twice for 5 minutes each time). The guy would only tell me that the plumber got hung up with no apology at all. Could not help but feel I was being lied to. My advice is to go with Mr Rooter or a more well known reliable company.

Stacey S.

Royale Plumbing is fantastic !! I am a small business owner, they came out on a Saturday to check out the situation and waved the fee. Supper reliable, nice to work with . Best thing is family owned small business. I would recommend them and use them in the future.

Justin H.

Had a great experience with Royale Plumbing and Monique there. Found them to be very honest and upfront with their expectations. They were very communicative on the job and I found them to be quite fair on their pricing.

I will definitely use them in the future and would encourage you to give them a shot!

Marci C.

Honestly, Royale Plumbing is an A+ company, which is hard to find nowadays. You can always reach somebody over the phone - usually Monique - who's always in the best mood & goes over & beyond to make sure you're happy. They come & do work for our restaurant on schedule every 3 months and always take photos of their work - before & after - to ensure us that the work was done; which takes a lot off my plate as well. Overall, I'd definitely recommend them to anybody that needs plumbing work done :).

Lee B.

Just a great experience from the initial phone call to completion of the service.
Everyone at Royale Plumbing was professional, informed, honest and reliable

I had problems with my gas water heater and called gas company for assistance. At the time they came, I was told by their technician that the water heater needed to be cleaned because the air ways were blocked . Internal cleaning must be done by a licensed professional so I found Royale.
They were prompt and easy to deal with and the pricing was more than fair. The plumber they sent was quick, thorough and had my heater back on in no time

I would not hesitate to call Royale Plumbing in the future for any plumbing issues I may encounter in the future.

Cathey P.

My husband and I love Royale Plumbing. First off, we are always able to get a live, helpful, knowledgable person on the phone. This is the 3rd time we have used them and every time they have been on time, friendly, fast and efficient. Royale Plumbing is absolutely our #1 choice when it comes to calling a plumber.