Royal T Rooter Service

Pamelia B.

I had a blockage between the street in my house on the main line. Called royalty service and they were out in just a few hours. They sent Jeremiah he was amazing got to the problem and fixed it I would recommend this company.

Becki H.

I work in a very old building in Fort Collins, and we were having issues with water backing up in every single floor drain. After a recommendation from a handyman friend who's utilized this company before, I gave them a call.

They were able to send someone immediately even though it was a last minute, early morning request. The gentleman went through the building and decided which spot to tackle the issue from, then came back with the discovery that it was our grease trap that was causing the blockage. We got that cleaned out and unfortunately, the problem wasn't solved.

I gave them a call the day after the trap was cleaned and let them know they hadn't diagnosed the problem correctly (although the grease trap definitely needed a good clean, so I am grateful to him for pointing that out), so they sent out one of the supervisors who arrived less than an hour after I placed the call, and discovered half a mop (How? Seriously, how??) that was causing the blockage. Since then, we've had zero issues and they'll be my go-to if we ever have any future problems.

Please enjoy this absolutely disgusting picture of the grease trap, and I apologize in advance for posting it.

Mary B.

Good price and the guys were in and out quickly and got the job done. Very much appreciated!

Alyssa C.

Had a different plumber in a month ago. They didn't get the job done right. Jose came today - he was polite, wore booties and mask and got our bathroom working again. I'd recommend. Reasonable prices. Appreciate all for being safe and coming quickly! Thank you!

Denise P.

THE BEST. Phone answered by friendly, smart person. Immediate appointment setting, and showed up as expected, right on time. Job neatly, done, fair and square. Sure don't want another plumbing problem, but if I have one I'll call these guys right away.

Rachel B.

This company sent out service technicians to my location after hours in an extremely timely manner. Which is the only reason these guys get the single star they do receive. They managed to flood my bathroom, because they forgot there was water in the tub, while removing the toilet to fix the issue at hand. Then once they cleared whatever line they had to of roots. They packed up and left. Left trash, sewage spray all over my blinds and walls, muddy foot prints, balls of sludge, murky water puddles. The whole nine yards. The best part was the older technician made a joke out the door followed by a chuckle and a ""Have fun cleaning that up."" Rude. Inconsiderate and unprofessional.

D D.

Such great service. I wanted to have a baseline camera inspection of my main line because others in the area have had some issues. Everyone from the front office to technicians were very friendly and helpful. José and Cody performed the service; friendly, informative and efficient. Showed me the video and explained everything. I'm very happy to highly recommend this company.

Connie G.

I have used Royal T Rooter Service two times. The most recent was Saturday January 26, 2019. My entire house was blocked up. Even though they were extremely booked they made time for me within two hours of my call. They were more than reasonable for their service! I have no clean out drain so they had to pull the commode for access. To pull the commode (which isn't a pleasant job) and reset it was only $35.00 my weekend callout was only $35.00 plus they had to clear roots from the line in two spots about 50 feet out. My total bill was $160 for everything! That is a very reasonable fee! they were fast and efficient as were they the first time I called them so time ago. I was so pleased with their work I put their phone number in my contacts and they were my first and only call. I highly recommend this company. I don't know where Yelp came up with my location in San Francisco! I am in Greeley CO. There doesn't seem to be a place to correct that.

Mike H.

Charged me $85.00 for 20 mins of work. I called to see if they would be willing to lower that because that price is really high and ridiculous. When I called they were rude, and unprofessional. I would never work with this company again. Poor customer service, and unreasonable pricing.

Rebecca T.

The response I received from Royal T Rooter has been defensive and dismissive. Contacted this company for a second opinion for the main line. Asked to have someone experienced sent out, but was not the case. Technician lacked communication skills. Immediately started moving my property around without asking, yet the other company didn't need to do that. Later I had trouble finding my things, such as, cat food that had been moved and on top of it tools and a blanket covered the bag. When I asked, he informed me that things were going fine with the first 30 feet. I told him I heard banging in the kitchen that hadn't been the case with the first company, he said OK and immediately started pulling the auger back out. I asked about the sewage splattering and he said it would be fine cause he had a splatter guard and would clean up when done, but he never put the splatter guard on throughout the entire process and splattered sewage all over my property. He didn't properly clean up, just used an old towel and smeared the sewage all over- no use of cleaner. At some point and without asking, he turned on my washer to a warm large load. When done he never drained the washer, stacked my things on top of washer with lid closed and never informed me that he left the washer with a full drum of warm water and also didn't put the washer or furnace tubing back in place. The only time he was able to give normal communication is at the end when needing payment and informing they don't do sewer line repair. Later when I was starting the proper clean up of all the sewage splatter he left, I found I needed to throw out 2 kitchen trash bags of my clothes and property. I called this company to report how bad the service was, a young lady that didn't know how to properly take the call answered and needed to put me on hold to talk with someone named Sue about my concern with the auger going backwards into my kitchen wall and possibly causing damage and about all my property that was damaged by the sewage. My concerns were dismissed for that call, but later Roland left a message that someone would stop by and see what issue MIGHT have happened and also relayed the tech's lie about how he cleaned up and even lying about how he cleaned up a mess on the washer he claimed was left from the other company. Not True! The other company had a splatter guard they actually used, wore boot covers, didn't need to fill the washer or move any of my property around and let me get in there to cover the washer and property with a tarp. No one from Royal T Rooter ever showed up and they continue to be defensive and dismissive! At almost 2 weeks later when we could start using our plumbing we found the tech had left the drum completely full of water leaving a mildew/mold smell. Have ran bleach through it and tested some clothing and the smell remains. Clothing ran through washer smells like mildew as well. We feel that there has been damage to the pipes due to the auger going backwards into the house. New issues with the tub, sink, toilet, running water sound. A call to Roland was again defensive with him claiming we used our washer and that it was defective because he claims that they never leave standing water, but at the time of the call to him we hadn't even put back the tubing his tech had left undone and in fact had just found the washer full of water with the mold smell and called them before washing anything. Bottom line - Royal T Rooter doesn't want to hear about-fix-or learn and improve from their mistakes. Royal T Rooter is defensive and dismissive and has left me with a smelly washer, bags of destroyed property and possible damage in the pipes within my house's walls.