Royal Plumbing & Rooter

Jessica A.

Very disappointing.... I went through my home warranty company for my hot water heater. Martin came out stated the hot water heater needs to be replaced & I would need to pay up front a total of $500.00. I have never had to come out of pocket for any repairs through my home warranty company. I called and spoke with my home warranty company in reference to this matter and was told NO I should not have to pay up front for Martin refused to speak with the rep from my home warranty. A call was made to the owner of the company and was told the amount of $330.00 was for a part that was not covered under warranty. Okay that understandable but where did the $500.00 come from??? Once I informed My Warranty Company I will pay the $330.00 once the job is done. Then Martin stated he could not do the job without an authorization number then left and told his boss I refused to pay when in fact my home warranty knew I was going to pay and informed the owner. So now I have not had any hot water for 4 days because they don't do hot water heaters on the weekends. Needless to say I will be changing my home warranty company and WILL NOT RECOMMEND Royal Plumbing & Rooter TO ANY ONE....

Scott R.

Martin is great.

We reported a leak from our water heater this morning, flooding our garage and leaving us without hot water.

Martin was at our house within a couple of hours, and the job was completed this evening.

Thank you so much, Martin.

Highly recommended.

Jeff C.

It's disappointing that home warranty companies don't do more research in the subcontractors they use. These guys were dispatched to replace a water heater at my home. After arriving the guy informed us that because our water filtration system and a shelf were there that it was going to be a much harder job and so there would be an extra charge. I offered to remove the shelf to make more room but he said that was okay but he needed to still charge more to cut the pipe on top??? I've seen a water heater being replaced before and what he showed me seemed like standard remove and replace work that I've seen done before but he ensured us it was way more work and he would not replace it unless we gave him $330? Well one day without hot water was enough so we coughed up the dough. Well all that extra hard work took him and his helper right at an hour. Now I'm no rocket scientist but billing the warranty company for who knows how many hours then charging the home owner another 330 for a job that took and hour??? What a sham!!! Do not even think for a second think about hiring these guys! They have zero integrity !!!

Robert M.

June 2020. Overcharged and ripped-off for shoddy work. Find a different plumber.

I needed quick service to fix a rusted out water line leading to my house from the well. Martin came the same day to do the repair. It should have been maybe a two hour job that was stretched to 8 hours. A 1-foot hole in the sand to get to a fitting landed me a $50 dollar digging fee, and I ended up paying over $600 for a job that was left unfinished at 9pm. Apparently Martin does not know how to use thread-seal tape because the fittings leaked when I turned the pressure on the next morning. Called a real plumber (who was not available the previous day) and he redid the entire job in 90 mins for $160.

A H.

Absolutely horrible. Damaged my property, caused more problems than they solved and I'm not sure they even fixed that. Argumentative and unable to follow simple instructions, left their garbage. I would NEVER use these people and highly recommend you avoid them.

Ree W.

We were very impressed with the service today for our hot water heater and garbage disposal.

Ryan P S.

These guys are total slimeballs. After they snaked my drain, he then would not give me a receipt after I asked for one. He told me that the email was a receipt which was a lie and continued to fight me until I would not pay him unless I got a receipt. Never use them!

Josh J.

Martin came and quickly diagnosed a leaky toilet problem and made the necessary repairs. He was friendly and worked quickly. He did have an issue finding our neighborhood and had to call, but other than that we were really happy with the service.

Felisa S.

If you are a female and do not know anything about plumbing costs--Do Not Call These Guys! My mom is an elderly disabled individual on a fixed income. I called Royal Plumbing and spoke to Tino and asked him to go see why my moms toilet would not fill with water. In 2 minutes, he replaced a $10 part inside of the tank and charged my mom $175. What a Rip Off! I will never call them again!

Robin Z.

Due to my schedule and the Christmas holidays I had arranged to have my bathroom water leak looked at a week away...Martin, told me if any free time opened up the next day (which was a Saturday) he'd call. Well, he called, gave me a window of time and showed up sooner than I had expected! He diagnosed the problem within minutes, left to get the parts and had my problem resolved within the hour! Martin, you rock!